Understanding audio communication delay in distributed team interaction: Impact on trust, shared understanding, and workload

Author(s):  
Andrea S. Krausman
Author(s):  
Adam G. Armstead ◽  
Robert A. Henning

Mediated communication in sociotechnical systems is quite common but the effects of long audio delays remain unexplored. In the current study, two-person teams (N=67) completed a modified NASA Multi-Attribute Task Battery with closed-loop audio communication delays 0 to 16 seconds in length. In addition to a joint fuel management task, each team member had simultaneous responsibility for either a compensatory tracking or a system monitoring task. As communication delay increased, performance on the joint task degraded in a cubic fashion while individual tasks were unaffected. These results imply that audio communication delay degrades team performance in a non-linear fashion while simultaneous tasks not requiring communication are unaffected. Implications for the design of sociotechnical systems with long audio communication delays are discussed.


Author(s):  
Patrick C. Carmody ◽  
Julio C. Mateo ◽  
Drew Bowers ◽  
Mike J. McCloskey

Language style matching ( LSM; the extent to which individuals match others’ function or “filler” words in communication) has been investigated as a potential predictor of rapport and team processes (e.g., trust). We examined the potential of LSM as an unobtrusive bottom-up indicator of rapport, trust, cohesion, and performance using a distributed, team problem-solving task. We found a dynamic relationship between LSM and performance. The relationship changes over time as team interaction progresses, but LSM also interacts with trust and rapport to affect performance. We introduce a model to explain the relationship between LSM, rapport, trust, and performance in this context.


Author(s):  
Itai Gurvich ◽  
Lu Wang ◽  
Kevin O'Leary ◽  
Nicholas D Soulakis ◽  
Jan A. Van Mieghem

Author(s):  
Ellen Kristine Solbrekke Hansen

AbstractThis paper aims to give detailed insights of interactional aspects of students’ agency, reasoning, and collaboration, in their attempt to solve a linear function problem together. Four student pairs from a Norwegian upper secondary school suggested and explained ideas, tested it out, and evaluated their solution methods. The student–student interactions were studied by characterizing students’ individual mathematical reasoning, collaborative processes, and exercised agency. In the analysis, two interaction patterns emerged from the roles in how a student engaged or refrained from engaging in the collaborative work. Students’ engagement reveals aspects of how collaborative processes and mathematical reasoning co-exist with their agencies, through two ways of interacting: bi-directional interaction and one-directional interaction. Four student pairs illuminate how different roles in their collaboration are connected to shared agency or individual agency for merging knowledge together in shared understanding. In one-directional interactions, students engaged with different agencies as a primary agent, leading the conversation, making suggestions and explanations sometimes anchored in mathematical properties, or, as a secondary agent, listening and attempting to understand ideas are expressed by a peer. A secondary agent rarely reasoned mathematically. Both students attempted to collaborate, but rarely or never disagreed. The interactional pattern in bi-directional interactions highlights a mutual attempt to collaborate where both students were the driving forces of the problem-solving process. Students acted with similar roles where both were exercising a shared agency, building the final argument together by suggesting, accepting, listening, and negotiating mathematical properties. A critical variable for such a successful interaction was the collaborative process of repairing their shared understanding and reasoning anchored in mathematical properties of linear functions.


Author(s):  
Biswaroop Maiti ◽  
Rajmohan Rajaraman ◽  
David Stalfa ◽  
Zoya Svitkina ◽  
Aravindan Vijayaraghavan

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