Reusing Service Process Fragments with a Linguistic Approach for User Qualitative Preferences

2014 ◽  
Author(s):  
Rong Yang ◽  
Bing Li
Keyword(s):  
Service Process ◽  
Linguistic Approach ◽  
Process Fragments ◽  
Qualitative Preferences

Reusing Service Process Fragments with a Consensus Between Service Providers and Users

2016 ◽  
Vol 25 (4) ◽  
pp. 648-657
Author(s):  
Rong Yang ◽  
Jian Wang ◽  
Zengyang Li ◽  
Yan Hu ◽  
Bing Li
Keyword(s):  
Service Providers ◽  
Service Process ◽  
Process Fragments

SCKY: A Method for Reusing Service Process Fragments

2014 ◽  
Author(s):  
Rong Yang ◽  
Bing Li ◽  
Jian Wang ◽  
Lulu He ◽  
Xiaohui Cui
Keyword(s):  
Service Process ◽  
Process Fragments

A Christmas Carol: Disability Conceptualised through Empathy and the Philosophy of ‘Technologically Useful Bodies’

2013 ◽  
Vol 6 (2) ◽  
pp. 176-191
Author(s):  
Ester Vidović
Keyword(s):  
Cultural Models ◽  
Historical Change ◽  
Literary Analysis ◽  
Abstract Concepts ◽  
Victorian Era ◽  
Victorian Britain ◽  
Image Schemas ◽  
Victorian Period ◽  
The Disabled ◽  
Linguistic Approach

The article explores how two cultural models which were dominant in Great Britain during the Victorian era – the model based on the philosophy of ‘technologically useful bodies’ and the Christian model of empathy – were connected with the understanding of disability. Both cultural models are metaphorically constituted and based on the ‘container’ and ‘up and down’ image schemas respectively. 1 The intersubjective character of cultural models is foregrounded, in particular, in the context of conceiving of abstract concepts such as emotions and attitudes. The issue of disability is addressed from a cognitive linguistic approach to literary analysis while studying the reflections of the two cultural models on the portrayal of the main characters of Charles Dickens's A Christmas Carol. The studied cultural models appeared to be relatively stable, while their evaluative aspects proved to be subject to historical change. The article provides incentives for further study which could include research on the connectedness between, on one hand, empathy with fictional characters roused by reading Dickens's works and influenced by cultural models dominant during the Victorian period in Britain and, on the other hand, the contemporaries’ actual actions taken to ameliorate the social position of the disabled in Victorian Britain.

Drowning in negativism, self-hate, doubt, madness: Linguistic insights into Sylvia Plath’s experience of depression

2015 ◽  
Vol 11 (1) ◽  
pp. 41-54 ◽  
Author(s):  
Zsófia Demjén
Keyword(s):  
Lived Experience ◽  
Medical Humanities ◽  
Sylvia Plath ◽  
Individual Experience ◽  
Qualitative And Quantitative ◽  
The World ◽  
The Individual ◽  
Linguistic Methods ◽  
Linguistic Approach

This paper demonstrates how a range of linguistic methods can be harnessed in pursuit of a deeper understanding of the ‘lived experience’ of psychological disorders. It argues that such methods should be applied more in medical contexts, especially in medical humanities. Key extracts from The Unabridged Journals of Sylvia Plath are examined, as a case study of the experience of depression. Combinations of qualitative and quantitative linguistic methods, and inter- and intra-textual comparisons are used to consider distinctive patterns in the use of metaphor, personal pronouns and (the semantics of) verbs, as well as other relevant aspects of language. Qualitative techniques provide in-depth insights, while quantitative corpus methods make the analyses more robust and ensure the breadth necessary to gain insights into the individual experience. Depression emerges as a highly complex and sometimes potentially contradictory experience for Plath, involving both a sense of apathy and inner turmoil. It involves a sense of a split self, trapped in a state that one cannot overcome, and intense self-focus, a turning in on oneself and a view of the world that is both more negative and more polarized than the norm. It is argued that a linguistic approach is useful beyond this specific case.

KUALITAS PELAYANAN IZIN MENDIRIKAN BANGUNAN (IMB) RUMAH TINGGAL DI KECAMATAN KRAMAT JATI JAKARTA TIMUR

2015 ◽  
Vol 1 (2) ◽  
pp. 101
Author(s):  
Della Arumnitas Sudrajat ◽  
R. Akhmad Munjin ◽  
Irma Purnamasari
Keyword(s):  
Descriptive Analysis ◽  
Direct Interaction ◽  
Sampling Technique ◽  
Service Process ◽  
Improve Quality ◽  
Quality Service ◽  
Building Permit ◽  
Service Building ◽  
Theory Framework

This study aims to determine how service quality of Building Permit in District Kramat JatiResidential, East Jakarta. The population in this research is 48 people in the district who filed a Keramat Jati Residential petition. The method used in this research is descriptive analysis. The sampling technique used in this study is Incidental Sampling, which sampling technique by coincidence, that anyone who by chance met with the researchers can be used as a sample, which is deemed suitable by research. Then the amount used as many as 48 people. Theory framework used in this study is Ratminto and Winarsih 2006. Service is an activity or a description of the activities that take place in the direct interaction between a person with another person or machine physically and provide customer satisfaction. The result is that the services provided by the Kramat Jati’s subdistrict officer for the community applicant Building Permit Residential, located in the Good criteria with interpretation number is 3.52. The conclusion of this study is still a lack of discipline of officers in the service process that makes the event of delay that hinder the implementation of the applicant service Building Permit Residential, the researchers recommend the discipline of officers need to be improved so that every service process can run well and can improve quality of care provided to the public.Keywords : Quality Service, Building Permit, the Applicant Building Permit

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