Derivation of Response Time Service Level Objectives for Business Services

2007 ◽  
Author(s):  
David Breitgand ◽  
Ealan A. Henis ◽  
Onn Shehory ◽  
John M. Lake
Keyword(s):  
Response Time ◽  
Service Level ◽  
Business Services ◽  
Time Service ◽  
Service Level Objectives

Reducing the number of response time service level objective violations by a cloud-HPC convergence scheduler

2017 ◽  
Vol 30 (12) ◽  
pp. e4352 ◽  
Author(s):  
Alessandro Kraemer ◽  
Carlos Maziero ◽  
Olivier Richard ◽  
Denis Trystram
Keyword(s):  
Response Time ◽  
Service Level ◽  
Time Service

scholarly journals Solving a Location, Allocation, and Capacity Planning Problem with Dynamic Demand and Response Time Service Level

2014 ◽  
Vol 2014 ◽  
pp. 1-25 ◽  
Author(s):  
Carrie Ka Yuk Lin
Keyword(s):  
Response Time ◽  
Travel Time ◽  
Service Level ◽  
Mixed Integer ◽  
Mixed Integer Program ◽  
Planning Problem ◽  
Time Requirement ◽  
Time Service ◽  
Location Allocation ◽  
Total Capacity

Logistic systems with uncertain demand, travel time, and on-site processing time are studied here where sequential trip travel is allowed. The relationship between three levels of decisions: facility location, demand allocation, and resource capacity (number of service units), satisfying the response time requirement, is analysed. The problem is formulated as a stochastic mixed integer program. A simulation-based hybrid heuristic is developed to solve the dynamic problem under different response time service level. An initial solution is obtained from solving static location-allocation models, followed by iterative improvement of the three levels of decisions by ejection, reinsertion procedure with memory of feasible and infeasible service regions. Results indicate that a higher response time service level could be achieved by allocating a given resource under an appropriate decentralized policy. Given a response time requirement, the general trend is that the minimum total capacity initially decreases with more facilities. During this stage, variability in travel time has more impact on capacity than variability in demand arrivals. Thereafter, the total capacity remains stable and then gradually increases. When service level requirement is high, the dynamic dispatch based on first-come-first-serve rule requires smaller capacity than the one by nearest-neighbour rule.

scholarly journals Analysis and Optimization of a Combined Make-to-Stock and Make-to-Order Multiproduct Manufacturing System

2009 ◽  
Vol 2009 ◽  
pp. 1-27 ◽  
Author(s):  
Khaled Hadj Youssef ◽  
Christian van Delft ◽  
Yves Dallery
Keyword(s):  
Lead Time ◽  
High Volume ◽  
Service Level ◽  
Time Service ◽  
Inventory Costs ◽  
Make To Order ◽  
End Products ◽  
Low Volume ◽  
Multiproduct Manufacturing ◽  
The Impact

We consider a single-stage multiproduct manufacturing facility producing several end-products for delivery to customers with a required customer lead-time. The end-products can be split in two classes: few products with high volume demands and a large number of products with low-volume demands. In order to reduce inventory costs, it seems efficient to produce the high-volume products according to an MTS policy and the low volume products according to an MTO policy. The purpose of this paper is to analyze and compare the impact of the scheduling policy on the overall inventory costs, under customer lead-time service level constraints. We consider two policies: the classical FIFO policy and a priority policy (PR) which gives priority to low volume products over high volume products. We show that for some range of parameters, the PR rule can significantly outperform the FIFO rule. In these ranges, the service level constraints are satisfied by the PR rule with much lower inventory costs.

scholarly journals Comparison of particular logistic models’ adoption in the Czech Republic

2016 ◽  
Vol 6 (1) ◽  
Author(s):  
Petra Vrbová ◽  
Václav Cempírek
Keyword(s):  
Supply Chain ◽  
Czech Republic ◽  
Lead Time ◽  
Logistic Model ◽  
Logistic Models ◽  
Service Level ◽  
Time Service ◽  
The Czech Republic ◽  
Total Cost ◽  
Challenging Tasks

Abstract Managing inventory is considered as one of the most challenging tasks facing supply chain managers and specialists. Decisions related to inventory locations along with level of inventory kept throughout the supply chain have a fundamental impact on the response time, service level, delivery lead-time and the total cost of the supply chain. The main objective of this paper is to identify and analyse the share of a particular logistic model adopted in the Czech Republic (Consignment stock, Buffer stock, Safety stock) and also compare their usage and adoption according to different industries. This paper also aims to specify possible reasons of particular logistic model preferences in comparison to the others. The analysis is based on quantitative survey held in the Czech Republic.

scholarly journals Implementation Scheme SLA and Network Availability Mechanism for Customer Service Provider

2020 ◽  
Vol 10 (2) ◽  
pp. 125-144
Author(s):  
Hillman Akhyar Damanik ◽  
Merry Anggraeni
Keyword(s):  
Complex Network ◽  
Monitoring System ◽  
Service Provider ◽  
Network Monitoring ◽  
Service Level Agreement ◽  
Service Level ◽  
Network Size ◽  
Network Systems ◽  
Business Services ◽  
Network Availability

Increasingly complex network heterogeneity and network monitoring tasks become the management concentration of a large distributed production infrastructure with various business services requiring a centralized control monitoring system, with increasing network size, heterogeneity and complexity. The network monitoring and management solutions available are not only expensive but also difficult to use, configure and maintain. Manually routing pins to the wrong device on a large complex network is very complicated and time-consuming for Service Provider (SP). Thus, it is necessary to have an automatic system that immediately reports to the network Service Provider (SP) monitoring system regarding the type of error or alert, Network Availability and Service Level Agreement (SLA). This research presents the modeling design and implementation of Network Availability and SLA network systems for Service Provider (SP) organizations, by being based on open-source programming tools (Zabbix System) and intelligently integrating to monitor network devices, especially to get Network Availability and SLA parameters and values on a customer or customer. Monitoring Customers devices in the network in the form of a module alert parameter that will be applied so that it is seen and can be said to be a universal Plug & Play technology concept (UPnP). Monitoring system developed will provide value and quality of service (qos) output parameters in the form of measuring and taking test value parameters Network Availability and SLA modeling, which will produce an accurate Service Level Agreement (SLA) value parameter test, and become a reference for an agreement between a service provider and a customer. As a guarantee or link availability for the services provided by Service Provide (SP) to customers. With the SLA value fulfilled at 99.9% with a 99.5% agreement, Network availability is met with a percentage of 98.89% and Down time with a percentage of only 1% of the agreement 2%, and the latency value of the terrestrial transmission media obtained is 2 ms, from the 8 ms agreement and the obtained VSAT transmission media is 500-600 ms from the agreement latency value is 700 ms.

scholarly journals Information-Driven Framework for Collaborative Business Service Modelling

2012 ◽  
Vol 3 (1) ◽  
pp. 1-18 ◽  
Author(s):  
Thang Le Dinh ◽  
Thanh Thoa Pham Thi
Keyword(s):  
Conceptual Framework ◽  
Relevant Literature ◽  
Service Level ◽  
System Level ◽  
Network Architectures ◽  
Business Service ◽  
Business Services ◽  
Modelling Framework ◽  
Service Creation ◽  
Service Modelling

In the context of a network of enterprises, the competitive advantage of each enterprise depends greatly on the ability to use network architectures to collaborate efficiently in business services. The paper introduces a conceptual framework, called the CBSM (Collaborative Business Service Modelling) framework, which provides an intellectual foundation for understanding thoroughly and modelling effectively collaborative business services. The paper begins by presenting the necessity for and principles of the conceptual framework. Then it presents the architecture of the CBSM framework that consists of three different levels: the service level for service operation, the service system level for service creation, and the service value creation network level for service proposal. The paper continues with a discussion and review of the relevant literature, followed by the conclusion and suggestions for further research.

Sourcing Requirements and Designs for Software as a Service

2016 ◽  
Vol 6 (1) ◽  
pp. 1-16 ◽  
Author(s):  
G.R. Gangadharan ◽  
Lorna Uden ◽  
Paul Oude Luttighuis
Keyword(s):  
Case Studies ◽  
Real World ◽  
Business Processes ◽  
Service Providers ◽  
Service Level Agreement ◽  
Service Level ◽  
Software As A Service ◽  
Enterprise Software ◽  
Business Services ◽  
The World

Software as a Service (SaaS) has become an important pragmatic in the world of enterprise software and business services markets. SaaS supports the concept of outsourcing where business processes are offered under a service level agreement for a given price. However, sourcing SaaS may not always involve outsourcing with respect to the transfer of internal activities and resources to external service providers. Users of SaaS need to know what strategies to use when determining sourcing requirements. In this paper, the authors develop a classification for sourcing SaaS based on Kraljic's matrix and a mapping of SaaS services to the sourcing structures. Further, they evaluate the proposed sourcing models against two real world case studies.

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