Research on Service Quality Evaluation Method of Automobile 4S Stores

2012 ◽  
Author(s):  
Cheng Yun ◽  
Chen Guo-ping
Keyword(s):  
Service Quality ◽  
Quality Evaluation ◽  
Evaluation Method ◽  
Service Quality Evaluation

scholarly journals A Property Perceived Service Quality Evaluation Method for Public Building Based on Multi-Source Heterogeneous Information Fusion

2021 ◽  
Author(s):  
wenjin zuo ◽  
Lijun Liu ◽  
Xiaogang He ◽  
Xingxian Zhang ◽  
Shouzhen Zeng
Keyword(s):  
Service Quality ◽  
Quality Evaluation ◽  
Evaluation Method ◽  
Multidimensional Analysis ◽  
Public Building ◽  
Perceived Service Quality ◽  
Multi Objective ◽  
Service Project ◽  
Service Quality Evaluation ◽  
Evaluation Information

Abstract The basic information of property perceived service quality (PPSQ) evaluation for public building has the characteristics of multi-source heterogeneity, which challenges the traditional perceived service quality evaluation methods. Based on the classical linear programming technique for multidimensional analysis of preference (LINMAP), a multi-objective LINMAP model is constructed and a new PPSQ evaluation method is proposed to solve such problems. Constructing the multi-objective LINMAP model is the core of constructing the new PPSQ evaluation method. The construction idea of the multi-objective LINMAP model is as follows: First, the multi-source heterogeneous evaluation information is normalized based on the TOPSIS idea. Then, the LINMAP model is extended by using the objective function which is constructed with the minimum variance between the multi-source evaluation information. Finally, the source weight and index weight are determined by the above model, the comprehensive distance of each property service project is calculated, and the best choice of property service project is found. The case study verifies the feasibility and effectiveness of the multi-objective LINMAP model, but also reflects the new requirement of comprehensively and objectively evaluates PPSQ for public building.

Service Quality Evaluation Method for Community-Based Software Outsourcing Process

2013 ◽  
pp. 1-15
Author(s):  
Shu Liu ◽  
Ying Liu ◽  
Huimin Jiang ◽  
Zhongjie Wang ◽  
Xiaofei Xu
Keyword(s):  
Service Quality ◽  
Quality Indicator ◽  
Quality Evaluation ◽  
Evaluation Method ◽  
Evaluation Process ◽  
Community Based ◽  
Five Dimensions ◽  
Software Outsourcing ◽  
The Status ◽  
Service Quality Evaluation

Community-based software development is a promising model to help reduce the pressures such as development costs, human resources access, new market development, and building business competencies. But the big concern is how to ensure the quality of the outsourcing service. In this paper, a service quality evaluation method for community-based software outsourcing process has been proposed. A service quality indicator model with three layers and five dimensions is explained and applied to community-based software outsourcing service supported by Call-For-Implementation (CFI) platform. The calculation method for each quality indicator is demonstrated in detail. A prototype is developed to support the evaluation process and exhibit results of quality evaluation for the community-based software outsourcing based on CFI. This prototype not only measures and displays the status of service quality in real-time, but also provides history data to guide software outsourcing process management.

Service Quality Evaluation Method for Community-Based Software Outsourcing Process

2012 ◽  
pp. 1569-1582
Author(s):  
Shu Liu ◽  
Ying Liu ◽  
Huimin Jiang ◽  
Zhongjie Wang ◽  
Xiaofei Xu
Keyword(s):  
Service Quality ◽  
Quality Indicator ◽  
Quality Evaluation ◽  
Evaluation Method ◽  
Evaluation Process ◽  
Community Based ◽  
Five Dimensions ◽  
Software Outsourcing ◽  
The Status ◽  
Service Quality Evaluation

Community-based software development is a promising model to help reduce the pressures such as development costs, human resources access, new market development, and building business competencies. But the big concern is how to ensure the quality of the outsourcing service. In this paper, a service quality evaluation method for community-based software outsourcing process has been proposed. A service quality indicator model with three layers and five dimensions is explained and applied to community-based software outsourcing service supported by Call-For-Implementation (CFI) platform. The calculation method for each quality indicator is demonstrated in detail. A prototype is developed to support the evaluation process and exhibit results of quality evaluation for the community-based software outsourcing based on CFI. This prototype not only measures and displays the status of service quality in real-time, but also provides history data to guide software outsourcing process management.

scholarly journals Service Quality Evaluation Method of City Shared Bicycles Based on SERVQUAL Model

2021 ◽  
Vol 236 ◽  
pp. 03022
Author(s):  
Wang Shengjin ◽  
Wang Jichuan
Keyword(s):  
Service Quality ◽  
Quality Evaluation ◽  
Evaluation Method ◽  
Evaluation Model ◽  
Scientific Basis ◽  
Evaluation Index System ◽  
Existing Problems ◽  
Service Quality Evaluation ◽  
Shared Bicycle

Bicycle sharing is an effective way to solve the problem of residents’ last mile travel. Based on the SERVQUAL model. Build a service quality evaluation index system and evaluation model for shared bicycles. Taking Harbin’s bicycle as an example, the quantitative evaluation of the service quality of shared bicycles was carried out, and the existing problems of the service quality of shared bicycles were identified and targeted improvement strategies were proposed. The research results can provide a scientific basis for improving the quality of city shared bicycle services.

Service Quality Evaluation Method for Community-Based Software Outsourcing Process

2011 ◽  
Vol 2 (1) ◽  
pp. 1-14 ◽  
Author(s):  
Shu Liu ◽  
Ying Liu ◽  
Huimin Jiang ◽  
Zhongjie Wang ◽  
Xiaofei Xu
Keyword(s):  
Service Quality ◽  
Quality Indicator ◽  
Quality Evaluation ◽  
Process Management ◽  
Evaluation Method ◽  
Evaluation Process ◽  
Community Based ◽  
Five Dimensions ◽  
Software Outsourcing ◽  
Service Quality Evaluation

Community-based software development is a promising model to help reduce the pressures such as development costs, human resources access, new market development, and building business competencies. But the big concern is how to ensure the quality of the outsourcing service. In this paper, a service quality evaluation method for community-based software outsourcing process has been proposed. A service quality indicator model with three layers and five dimensions is explained and applied to community-based software outsourcing service supported by Call-For-Implementation (CFI) platform. The calculation method for each quality indicator is demonstrated in detail. A prototype is developed to support the evaluation process and exhibit results of quality evaluation for the community-based software outsourcing based on CFI. This prototype not only measures and displays the status of service quality in real-time, but also provides history data to guide software outsourcing process management.

Sign in / Sign up

Export Citation Format

Share Document