Psychiatric occupational therapy service – quality assurance

2004 ◽  
Vol 58 (5) ◽  
pp. 403-407 ◽  
Author(s):  
Lena Haglund ◽  
Ingalill Rahm Hallberg ◽  
Merdita Pettersson
Keyword(s):  
Quality Assurance ◽  
Occupational Therapy ◽  
Service Quality ◽  
Therapy Service

scholarly journals A Bayesian Network Based Method for Service Quality Optimization

2018 ◽  
Vol 11 (3) ◽  
pp. 1
Author(s):  
Lian Gaofeng
Keyword(s):  
Quality Assurance ◽  
Service Quality ◽  
Bayesian Network ◽  
Video Quality ◽  
Quality Parameters ◽  
Industrial Sectors ◽  
Internet Streaming ◽  
Contextual Awareness ◽  
The Relationship ◽  
Quality Assurance Method

Video conference, as an application of Internet streaming media, has attracted wide attention from both academic and industrial sectors. However, usersmay encounter many problemsindailyuse, such as poor video quality, playback delay, and lack of adjustable context, whichcausenegative impactson customers’usage experience. Existing end-to-end service quality assurance method mainly analyzes the relationship between the target service quality parameters and the context in a “single” manner. In this paper, we propose a Bayesian network-based service quality assurance method (named as Comprehensively Context-Aware approach, CCA), which combines Bayesian network and fuzzy set theoryand obtainsrandomrelationshipsamongdifferent service quality parameters through contextual awareness. Comprehensive experimentsclearly validate the superiority of CCA against other well-established methods.

Using a Fuzzy Quality Function Deployment Model to Identify Improvement Points in Airport Cargo Terminals

2005 ◽  
Vol 1935 (1) ◽  
pp. 130-140
Author(s):  
Gin-Shuh Liang ◽  
Tzeu-Chen Han ◽  
Tsung-Yu Chou
Keyword(s):  
Quality Assurance ◽  
Service Quality ◽  
Quality Function Deployment ◽  
Service Management ◽  
Practical Investigations ◽  
Fuzzy Relation ◽  
Quality Function ◽  
Customer Needs ◽  
Fuzzy Relation Matrix ◽  
Fuzzy Quality Function Deployment

The main purpose of this paper is to present a fuzzy quality function deployment model to achieve service quality assurance before implementing service action. First, customer needs with their importance and satisfaction levels acquired from practical investigations are constructed. Then, by combining the experts’ opinions, service management requirements are developed for satisfying the observed customer needs. In addition, a fuzzy relation matrix for linking service management requirements to customer needs is constructed on the basis of cross-functional expertise. The aggregated fuzzy assessments of different service management requirements are also ranked to prioritize and determine their importance. Finally, the Chiang Kai-shek International Airport cargo terminal in Taiwan is used to demonstrate the proposed approach.

Service quality assurance in the IP networks for smart grids

2017 ◽  
Vol 2017 (1) ◽  
pp. 1459-1462
Author(s):  
Peter Ceferin ◽  
Zvonko Toroš ◽  
Rasto Ðukić ◽  
Igor Štih ◽  
Brane Zupan
Keyword(s):  
Quality Assurance ◽  
Service Quality ◽  
Smart Grids ◽  
Ip Networks

scholarly journals Performance Measurement of SMS and/or Chat Service

2018 ◽  
Author(s):  
Sigit Haryadi
Keyword(s):  
Quality Assurance ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Performance Measurement ◽  
Mobile Networks ◽  
Sampling Technique ◽  
Ladder Diagram ◽  
Subjective Method ◽  
Quality Measurements

This paper summarizes my papers and books, which reports on studies concerning the performance measurement of SMS and/or Chat services, particularly on mobile networks. In detail, SMS and/or Chat service quality measurements are grouped into two, the first is a measurement that aims to measure the provider's customer satisfaction, performed by the provider for internal purposes, or to report to the regulator, and the second measurement goal is that the provider and/or by the vendor in relation to the quality assurance provided by the vendor to the provider. In detail, the first type of measurement uses a sampling technique with refer to the subjective method, otherwise, the second type performs aggregate measurements with refer to the Signaling Ladder Diagram of the SMS and/or Chat services.

PRECONDITIONS FOR QUALITY ASSURANCE OF THE PROCESS OF MATURITY EXAMINATION

2011 ◽  
Vol 3 (3) ◽  
pp. 8-21
Author(s):  
Jolanta Urbanovič ◽  
Guoda Balaikaitė
Keyword(s):  
Quality Assurance ◽  
Service Quality ◽  
Public Service ◽  
Scientific Literature ◽  
Structured Interview ◽  
Assessment Process ◽  
Quality Model ◽  
The Public ◽  
Session Time

Researches of Maturity exams are usually restricted to the tasks of content analysis, thus maturity examinations are attached to the pedagogical field of study. However, the final examina-tion is a complex phenomenon, being the task of content and its implementation process. There-fore, to fully assess the maturity exams, the administration cannot be forgotten. Final examination is a public service and, herewith, one of the public administration areas. For the reasons identified, as well as annually emerging problems of the organisation of maturity examinations and the lack of appropriate scientific researches on this issue, it was decided to carry out a research on the quali-ty of the maturity examinations process and find out what affects the assurance of this quality. The goal of the research is to identify the preconditions of maturity examinations’process quality assurance in Lithuania. According to theoretical models, it was decided to investigate the quality of the maturity examination through the process itself, including the users of maturity ex-aminations public service and its direct providers. In order to systematize and discuss the results, the following methods were used: analysis of scientific literature and legislation, data analysis, summa-rising, comparison, questionnaire and the structured interview. The review of scientific literature showed that the quality of maturity examinations as a pub-lic service is a correspondence of the regulated process and the consumers’ expectations. Question-naire results showed that the consumers are not satisfied with the preparation of facilities and the work of people engaged. According to the interviewed, the main problem of the maturity examina-tions is inappropriate session time. The comparison of the assessment process of the providers and the consumers revealed that they differ in the preparation of the facilities, employees’ appropriate work and the session time. In this research is analysed the concept of the public service quality, the main principles of quality management and quality models, the maturity examination process, which is divided into three phases. Each stage presents the strengths and weaknesses identified by analysing law regulat-ed procedures and the results of maturity examinations research. On the basis of the research re-sults the quality assurance elements specific to each phase are established. On the whole, there can be made a maturity examination quality model and its impact identified. Key words: maturity examination, public service, quality assurance.

A Survey of Security Event Correlation Techniques for Cloud Computing Environment Securit

2017 ◽  
Vol 5 (90) ◽  
pp. 95-104 ◽  
Author(s):  
E. S. Novikova ◽  
◽  
Ya. A. Bekeneva ◽  
A. V. Shorov ◽  
E. S. Fedotov ◽  
...  
Keyword(s):  
Cloud Computing ◽  
Event Correlation ◽  
Computing Environment ◽  
Cloud Computing Environment ◽  
Security Event ◽  
Correlation Techniques
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