Competitive Alliances With Information Technology – The Australian Retail Banking Experience

1989 ◽  
Vol 5 (4) ◽  
pp. 245-255
Author(s):  
M.T. Sager
Keyword(s):  
Information Technology ◽  
Retail Banking

Diffusion of Information Technology Innovations within Retail Banking

2011 ◽  
pp. 235-255
Author(s):  
Bernardo Batiz-Lazo ◽  
Douglas Wood
Keyword(s):  
Information Technology ◽  
Technological Innovation ◽  
Internet Banking ◽  
Major Effect ◽  
Retail Banking ◽  
Banking And Finance ◽  
Diffusion Of Information ◽  
Technology Innovations ◽  
Early Adoption ◽  
Front Office

Technological innovation in general and information technology (IT) applications in particular have had a major effect in banking and finance. Following Garbade and Silber (1978), this research reviews the effects on banking organisations with reference to front office or external changes as described by the nature of product and service offerings. Following Morris (1986), Quintás (1991) and Fincham et al. (1994), the research also considers innovations in the back office or internal (operational function) changes brought about to banking organisations. Outstanding IT-based innovations are considered and grouped into four distinct periods: early adoption (1864-1945), specific application (1945-1965), emergence (1965-1980) and diffusion (1980-1995). The research then discusses the potential impact of more recent innovations (i.e., electronic purses, digital cash and Internet banking). As a result, the research provides an historical perspective on the main drivers determining the adoption of technological innovation in retail banking.

Customer Loyalty and Electronic Banking

2011 ◽  
pp. 89-109
Author(s):  
Daniel Tomiuk ◽  
Alain Pinsonneault
Keyword(s):  
Social Psychology ◽  
Information Technology ◽  
Conceptual Framework ◽  
Customer Loyalty ◽  
Retail Banking ◽  
Electronic Banking ◽  
Face To Face ◽  
Marketing Social ◽  
Service Efficiency ◽  
Efficiency And Reliability

In this paper, we present a conceptual framework that helps to better understand and assess the impacts of information technology on customer loyalty in retail banking. To do so, we define the concept of customer loyalty and identify its antecedents. A conceptual framework describing the impacts of information technology on loyalty is developed based on the literature in marketing, social psychology, and communication. The framework suggests that electronic banking might have different effects on loyalty depending on the type of customer. Research in social psychology indicates that customers can be either communally-oriented or exchange-oriented. Loyalty is thus likely to be generated differently in each case: for communally-oriented customer loyalty is likely to be generated based on social and personal interactions, whereas for exchange-oriented customers, loyalty is enhanced by service efficiency and reliability. Because it reduces the amount of face-to-face interactions customers have with bank personnel, electronic banking is likely to lead to lower levels of loyalty for communally-oriented customers and to higher levels of loyalty for exchange-oriented customers.

Strategic Alignment for Electronic Commerce

2001 ◽  
pp. 258-272 ◽  
Author(s):  
Christian Bauer
Keyword(s):  
Information Technology ◽  
Electronic Commerce ◽  
Business Strategy ◽  
Banking Industry ◽  
Strategic Alignment ◽  
Retail Banking ◽  
Competitive Environment ◽  
Dynamic Nature ◽  
Management Level ◽  
Alignment Model

The dynamic nature and flexibility of electronic commerce increases the importance of the alignment of business strategy and information technology further. This chapter presents an extension of the strategic alignment model with an integration of the external domains of business and information technology strategy, thus keeping the focus on the competitive environment and shifting the responsibility for information technology to top management level. The application of the proposed hypothesis through a framework of the competitive environment is demonstrated within the context of the retail banking industry.

Competing in the Age of Information Technology in a Developing Economy

2009 ◽  
pp. 326-350
Author(s):  
S.C. Lenny Koh ◽  
Stuart Maguire
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Internet Banking ◽  
Retail Banking ◽  
Foreign Banks ◽  
Public Sector Banks ◽  
Private Banks ◽  
Strong Position ◽  
Automatic Teller Machines

This case describes how banking in India has changed after developments in information technology in the last decade. The new private and foreign banks, which are strong in technology, are giving tough competition to old public sector banks. Private banks have pioneered Internet banking, phone banking, anywhere banking, mobile banking, debit cards, automatic teller machines (ATMs), and retail banking in urban India. This case is about the VN Bank, a public sector bank that has to formulate its strategy in order to compete in this new environment. The case also explores the opportunity and challenges for the bank in rural India and makes readers think about how information technology can help the bank in building a strong position in the rural markets. The findings of the case study also can be generalized across other developing countries, where domestic companies are facing tough competition from foreign and private players.

Business: The Electronic Health Record: Front Line Experience

2011 ◽  
Vol 21 (1) ◽  
pp. 18-22
Author(s):  
Rosemary Griffin
Keyword(s):  
Health Care ◽  
Information Technology ◽  
Electronic Health Record ◽  
Financial Incentives ◽  
Best Practice ◽  
Health Care Systems ◽  
The United States ◽  
Health Record ◽  
Health Trends ◽  
Electronic Health

National legislation is in place to facilitate reform of the United States health care industry. The Health Care Information Technology and Clinical Health Act (HITECH) offers financial incentives to hospitals, physicians, and individual providers to establish an electronic health record that ultimately will link with the health information technology of other health care systems and providers. The information collected will facilitate patient safety, promote best practice, and track health trends such as smoking and childhood obesity.

Sign in / Sign up

Export Citation Format

Share Document