Networked services, user support and libraries: mutual benefits?

1992 ◽  
Vol 10 (1) ◽  
pp. 47-51 ◽  
Author(s):  
Maria Heijne
Keyword(s):  
User Support ◽  
Networked Services

COAMPS User Support

2012 ◽  
Author(s):  
Yi Jin
Keyword(s):  
User Support

Degree program planned in computer user support

3C ON-LINE ◽  
1995 ◽  
Vol 2 (2) ◽  
pp. 18-19
Author(s):  
Fred Beisse
Keyword(s):  
Degree Program ◽  
Computer User ◽  
User Support

Computer User Support degree program

3C ON-LINE ◽  
1997 ◽  
Vol 4 (2) ◽  
pp. 8-12
Author(s):  
Fred Beisse
Keyword(s):  
Degree Program ◽  
Computer User ◽  
User Support

MUD/MOO environments in the delivery of user support and training

VINE ◽  
1997 ◽  
Vol 27 (5) ◽  
pp. 53-58
Author(s):  
Nicholas Cook ◽  
Tracey Stanley
Keyword(s):  
User Support ◽  
And Training

scholarly journals Assessing Sufficiency and Quality of Bandwidth for Public Libraries

2007 ◽  
Vol 26 (1) ◽  
pp. 14 ◽  
Author(s):  
John Carlo Bertot ◽  
Charles R. McClure
Keyword(s):  
Rural Areas ◽  
Public Libraries ◽  
Public Access ◽  
The Internet ◽  
The Public ◽  
Internet Study ◽  
Telecommunications Services ◽  
Access Services ◽  
Networked Services

Based on data collected as part of the 2006 Public Libraries and the Internet study, the authors assess the degree to which public libraries provide sufficient and quality bandwidth to support the library’s networked services and resources. The topic is complex due to the arbitrary assignment of a number of kilobytes per second (kbps) used to define bandwidth. Such arbitrary definitions to describe bandwidth sufficiency and quality are not useful. Public libraries are indeed connected to the Internet and do provide public-access services and resources. It is, however, time to move beyond connectivity type and speed questions and consider issues of bandwidth sufficiency, quality, and the range of networked services that should be available to the public from public libraries. A secondary, but important issue is the extent to which libraries, particularly in rural areas, have access to broadband telecommunications services.

scholarly journals User documentation and training at Belle II*

2020 ◽  
Vol 245 ◽  
pp. 08008
Author(s):  
Sam Cunliffe ◽  
Ilya Komarov ◽  
Thomas Kuhr ◽  
Martin Ritter ◽  
Francesco Tenchini
Keyword(s):  
Software Development ◽  
Development Team ◽  
User Support ◽  
Question And Answer ◽  
Metasearch Engine ◽  
Belle Ii ◽  
Different Sources ◽  
And Training ◽  
Unit Tests

Belle II is a rapidly growing collaboration with members from one hundred and nineteen institutes spread around the globe. The software development team of the experiment, as well as the software users, are very much decentralised. Together with the active development of the software, such decentralisation makes the adoption of the latest software releases by users an essential, but quite challenging task. To ensure the relevance of the documentation, we adopted the policy of in-code documentation and configured a website that allows us to tie the documentation to given releases. To prevent tutorials from becoming outdated, we covered them by unit-tests. For the user support, we use a question and answer service that not only reduces repetition of the same questions but also turned out to be a place for discussions among the experts. A prototype of a metasearch engine for the different sources of documentation has been developed. For training of the new users, we organise centralised StarterKit workshops attached to the collaboration meetings. The materials of the workshops are later used for self-education and organisation of local training sessions.

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