Management policies of Swiss product‐manufacturing companies: critical factors in international competition (Part 1)

2009 ◽  
Vol 10 (3) ◽  
pp. 111-120 ◽  
Author(s):  
Heiko Gebauer ◽  
Thomas Fischer ◽  
Elgar Fleisch
2018 ◽  
Vol 25 (9) ◽  
pp. 4058-4083 ◽  
Author(s):  
Maysoon Mohammed Yaseen ◽  
Rateb J. Sweis ◽  
Ayman Bahjat Abdallah ◽  
Bader Yousef Obeidat ◽  
Nadia J. Sweis

Purpose The purpose of this paper is to establish practical guidelines for benchmarking eight total quality management (TQM) practices vital to pharmaceutical companies’ performance. The paper also proposes the use of an analytic total quality index (TQI) as a benchmarking tool and illustrates the importance and effectiveness of this benchmarking methodology by applying it in two comparative studies of three Jordanian pharmaceutical companies. Design/methodology/approach In order to achieve the above-mentioned purpose, the data were gathered through a questionnaire that was used to evaluate the gap between the ideal and current status of the quality management system and distributed to the quality units from three companies: pharmaceutical manufacturing company, a pharmaceutical manufacturing company working in the same field and a pharmaceutical service providing research services to a pharmaceutical manufacturing companies. And the mean differences between the current and ideal states for the eight critical TQM practices were compared for these two comparative studies using the t-test. Findings Each of the two comparisons reveals statistically significant differences regarding the perceptions of actual and ideal scores for manufacturing and service companies on five out of eight critical factors and, on two out of eight critical factors for manufacturing and manufacturing companies. Practical implications The pharmaceutical companies, regardless of whether they are manufacturing or service company, can adopt benchmarking techniques which were applied in this case study to improve their performance and their product/service quality. Originality/value The consequences of this research can support organization managers and policy makers in effectively benchmarking the identified TQM practices in their organizations using the proposed TQI benchmarking tool.


2007 ◽  
Vol 9 (1) ◽  
pp. 12-20 ◽  
Author(s):  
Heiko Gebauer ◽  
Carlos Bravo‐Sanchez ◽  
Elgar Fleisch

2008 ◽  
Vol 31 (12) ◽  
pp. 941-950 ◽  
Author(s):  
Heiko Gebauer ◽  
Felix Pützr ◽  
Thomas Fischer ◽  
Chunzhi Wang ◽  
Jie Lin

We suggest some managerial implications following the identification of the determinants of the bestefficiency levels achieved by banking groups in the main Euro Area countries in the period 2009-2018, using acluster analysis. Differently from previous works, this study analyzes the banking groups’ behavior in aparticularly interesting period characterized by the sequence of three very different crises: the sub-prime, thesovereign debt and the NPLs crises. The results show that the best performances are linked to a particular businessmodel, to specific managerial decisions, such as the achievement of a medium size along with a rational valuationof the number of firms in the same banking group and to suitable cost rationalization strategies and liquidityreserve optimization policies. All the results obtained support empirical evidences already highlighted in theexisting literature.


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