scholarly journals Overcoming Suicidal Persons’ Resistance Using Productive Communicative Challenges during Police Crisis Negotiations

2019 ◽  
Vol 41 (4) ◽  
pp. 533-551 ◽  
Author(s):  
Rein Ove Sikveland ◽  
Heidi Kevoe-Feldman ◽  
Elizabeth Stokoe
Keyword(s):  
Conversation Analysis ◽  
Crisis Communication ◽  
Emergency Call ◽  
Communicative Practices ◽  
Field Recordings ◽  
Call Centres ◽  
Research Findings ◽  
Telephone Calls ◽  
American Police ◽  
Crisis Negotiators

Abstract This paper reveals how negotiators, from the police and emergency call centres, overcome resistance towards the negotiation from suicidal persons in crisis. Communication guidance to hostage and crisis negotiators recommends against challenging the person in crisis, focusing instead on a softer, rapportful approach. Using conversation analysis, we investigate how negotiators deal with resistance, turn by turn, in encounters collected from British police negotiators’ field recordings, and American police 9-1-1 dispatch telephone calls. In contrast to existing communication guidance, we show that and how challenges can be productive for bringing about positive shifts in suicidal persons’ behaviour. We demonstrate how negotiators challenge the reasoning in their interlocutors’ resistant responses and leverage these challenges productively in the next turn. By studying real (rather than hypothetical or simulated) negotiations, the study reveals the tacit expertise of negotiators and the communicative practices that optimize negotiation outcomes. These research findings have significant implications for existing communication guidance showing how negotiations are managed locally through the linguistic design of turns of talk.

Communicative practices in talking about death and dying in the context of Thai cancer care

2014 ◽  
Vol 10 (3) ◽  
pp. 263-271
Author(s):  
Pairote Wilainuch
Keyword(s):  
Conversation Analysis ◽  
District Hospital ◽  
Death And Dying ◽  
Family Members ◽  
Religious Support ◽  
Communicative Practices ◽  
Health Centres ◽  
Third Person ◽  
Thai People ◽  
Depth Interviews

This article explores communicative practices surrounding how nurses, patients and family members engage when talking about death and dying, based on study conducted in a province in northern Thailand. Data were collected from three environments: a district hospital (nine cases), district public health centres (four cases), and in patients’ homes (27 cases). Fourteen nurses, 40 patients and 24 family members gave written consent for participation. Direct observation and in-depth interviews were used for supplementary data collection, and 40 counselling sessions were recorded on video. The raw data were analysed using Conversation Analysis. The study found that Thai counselling is asymmetrical. Nurses initiated the topic of death by referring to the death of a third person – a dead patient – with the use of clues and via list-construction. As most Thai people are oriented to Buddhism, religious support is selected for discussing this sensitive topic, and nurses also use Buddhism and list-construction to help their clients confront uncertain futures. However, Buddhism is not brought into discussion on its own, but combined with other techniques such as the use of euphemisms or concern and care for others.

scholarly journals Victims of cyberstalking in Serbia

Temida ◽  
2009 ◽  
Vol 12 (3) ◽  
pp. 89-108
Author(s):  
Marina Kovacevic-Lepojevic ◽  
Borko Lepojevic
Keyword(s):  
Personal Data ◽  
Male Victims ◽  
Snowball Sampling ◽  
Online Questionnaire ◽  
Web Based ◽  
Legal Reforms ◽  
Negative Comments ◽  
Research Findings ◽  
Telephone Calls ◽  
E Mail

The aim of this paper is to present research findings on prevalence and characteristics of cyberstalking in Serbia. A web-based questionnaire was used to collect data from a group of respondents who were recruited by snowball sampling via e-mail. A total of 237 respondents completed the online questionnaire. The aim of the first part of this paper is to determine the notion of cyberstalking as well as, to review research about the prevalence and the nature of stalking. The main results are the following: 39,6 % of respondents reported stalking; every fourth stalking victim is a victims of cyberstalking; mostly, cyberstalking victims were female and perpetrators were male. Victims were stalked by: persistent sending of unwanted e-mails and telephone calls, spreading rumors, abusive and negative comments and threats, encouraged other users to harass, threaten or insult, manipulating with victim's personal data, sending malicious programs and files, etc. In Serbia, cyberstalking is not criminalized yet and there are no organizations to whom victims may appeal and ask for help. We are hoping that this research will raise the awareness on cyberstalking and serve as a base for further research and legal reforms regarding cyberstalking victimization in Serbia.

scholarly journals Getting service at the constituency office: Analyzing citizens’ encounters with their Member of Parliament

2018 ◽  
Vol 38 (5) ◽  
pp. 551-573 ◽  
Author(s):  
Emily Hofstetter ◽  
Elizabeth Stokoe
Keyword(s):  
United Kingdom ◽  
Conversation Analysis ◽  
Service Provision ◽  
Office Staff ◽  
The United Kingdom ◽  
Institutional Service ◽  
Telephone Calls ◽  
Member Of Parliament ◽  
Ordinary Citizens

Abstract In this paper, we present an analysis of how constituents procure services at the constituency office of a Member of Parliament (MP) in the United Kingdom. This paper will investigate how several previously documented interactional practices (e.g. entitlement) combine at the constituency office in a way that secures service. From a corpus of 12.5 hours of interaction, and using conversation analysis, we examine constituents’ telephone calls and meetings with constituency office staff and the MP, identifying practices constituents use. First, constituents opened encounters with bids to tell narratives. Second, constituents presented lengthy and detailed descriptions of their difficulties. These descriptions gave space to manage issues of legitimacy and entitlement, while simultaneously recruiting assistance. Third, we examine ways in which constituents display uncertainty about how the institution of the constituency office functions, and what services are available. The paper offers original insights into how constituency services are provided, and how constituency offices give access and support to ordinary citizens, while expanding the conversation analytic literature on institutional service provision.

scholarly journals Perspectives on a ‘Sit Less, Move More’ Intervention in Australian Emergency Call Centres

2016 ◽  
Vol 3 (2) ◽  
pp. 288-297 ◽  
Author(s):  
Josephine Y Chau ◽  
◽  
Lina Engelen ◽  
Sarah Burks-Young ◽  
Michelle Daley ◽  
...  
Keyword(s):  
Emergency Call ◽  
Call Centres

A study of repeat-formatted repair initiations in Mandarin Chinese conversation

2019 ◽  
Vol 10 (2) ◽  
pp. 158-186
Author(s):  
Lihong Quan ◽  
Jinlong Ma
Keyword(s):  
Conversation Analysis ◽  
Mandarin Chinese ◽  
Main Research ◽  
Epistemic Stance ◽  
Research Findings

Abstract Using the methodology of Conversation Analysis (or CA), this study examines three types of other-initiated repair initiators (henceforth OIs) that repeats some element in the trouble-source (henceforth repeats) in Chinese conversation: repeats suffixed with question particles ma (吗), repeats suffixed with question particles a (啊), and question-intonated repeats. It attempts to explore the differences between these typical formats, in terms of their forms/functions and the epistemic stance of the speaker who initiates repair. The main research findings indicate that question-intonated repeat implements an understanding check while repeat suffixed with question particles (ma or a) tends to serve different functions, in that, ma-suffixed repeat is inquiry-implicated while a-suffixed repeat contributes to constructing surprise, (dis)agreement or (dis)belief.

Psychotherapist’s empathic responses to client’s troubles telling/feelings talk in psychotherapy: A conversation analysis

2020 ◽  
Vol 0 (0) ◽  
Author(s):  
Yijin Wu
Keyword(s):  
Conversation Analysis ◽  
The Troubles ◽  
Sequential Organization ◽  
Research Findings ◽  
Part Structure

AbstractUsing the method of conversation analysis, this study has examined the sequential organization of empathic talk in psychotherapy, analyzed its turn design as well as investigated its variations on turn construction. The empathic sequence can be characterized as a four-part structure: (1) the therapist soliciting troubles/feeling telling from the client; (2) the client’s report on the troubles/feelings talk; (3) the therapist’s empathy, and (4) the client’s response. Moreover, in addition to its unmarked turn construction “empathic talk without prefacing”, this study has found empathic talk takes on other three types of turn construction including so-prefaced empathic talk, particle-prefaced empathic talk and particle(s)+so-prefaced empathic talk. The research findings could reveal the interactional details of empathy in psychotherapy and thus contributes to the understanding of the nature and process of psychotherapy and counselling.

Shifting of “expert” and “novice” roles between/within two languages: Language socialization, identity, and epistemics in family dinnertime conversations

Multilingua ◽  
2018 ◽  
Vol 37 (1) ◽  
pp. 83-117 ◽  
Author(s):  
Noriko Takei ◽  
Matthew Burdelski
Keyword(s):  
Conversation Analysis ◽  
Language Socialization ◽  
The Self ◽  
Epistemic Status ◽  
Immigrant Family ◽  
Communicative Practices ◽  
Audio Recordings ◽  
Living Together ◽  
Expert And Novice ◽  
Epistemic Stances

AbstractThis article explores the construction and shifting of “expert” and “novice” roles between and within two languages (Japanese and English). Taking a language socialization perspective while drawing upon insights from conversation analysis on epistemics in interaction, it analyzes seven hours of audio recordings of dinnertime talk in a Japanese-speaking immigrant family with a university-aged adult daughter living together in Australia. The analysis identifies several key communicative practices, such as word definitions and repair, which participants deploy in displaying epistemic stances that constitute the self and family members as possessing relatively more or less knowledge and expertise (epistemic status) with respect to these two languages. The findings reveal the dynamics of language socialization in a bilingual/immigrant setting in which the relative roles of expert and novice emerge, shift, and are negotiated in interaction. In conclusion, the findings are discussed in relation to language expertise, power and hierarchy, agency and bidirectional language socialization.

scholarly journals Conversation Analysis Tool as an Effective Means for Teaching the University Courses of English and World Literature

2021 ◽  
Author(s):  
Roksoliana Kokhan ◽  
Lidiia Matsevko-Bekerska ◽  
Yuliia Lysanets
Keyword(s):  
Conversation Analysis ◽  
Communication Skills ◽  
World Literature ◽  
Research Question ◽  
Effective Means ◽  
Analysis Tool ◽  
Central Research ◽  
Classroom Conversations ◽  
Research Findings ◽  
Senior Students

This paper aims to demonstrate the effectiveness of the Conversation Analysis Tool in the context of teaching world literature to senior students majoring in English philology. The authors present their experience of undertaking a three-month online course “Constructive Classroom Conversations: Mastering Language for College and Career Readiness,” hosted by Stanford University, and discuss the benefits of applying this tool at universities. The study describes the basic mechanisms of the Conversation Analysis Tool aimed at developing specific communication skills in students of English for Speakers of Other Languages. The central research question is whether this method is as feasible for teaching literature as it is for language classrooms. The authors demonstrate their takeaways from applying this technique in teaching world literature, namely, analyzing literary dialogues in different classroom activities. The research findings indicate that the Conversation Analysis Tool is an efficient method for the formative assessment of senior students in the world literature classroom. This technique helps students reveal the pragmatic features of fiction dialogues, the writer’s narrative intentions, and the reader’s expected reception. The suggested method also demonstrates students’ progress in the studied topics and identifies possible gaps in mastering the educational content. The significance of the study extends beyond the specified context, as the search for novel instruction techniques targeted at improving communication skills in the 21st-century globalized world is relevant for any educational sphere. Consequently, the research findings of this paper can be applied in different teaching settings.

ICT Productivity in Agriculture

2016 ◽  
Vol 32 (1) ◽  
Author(s):  
Anoj Chhetri
Keyword(s):  
Mobile Phone ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Extension Services ◽  
Farm Productivity ◽  
Call Centres ◽  
Agricultural Performance ◽  
Information And Communication ◽  
Research Findings

This paper describes about how to apply information and communication technologies (ICTs) to solve agricultural problems. It presents research findings on Agriculture ICT (AgICT) impact on the agricultural performance. It talks about how ICT enhances extension services by applying tools such as mobile phone, SMS, call centres, etc. This papers presents some research findings on the ICT productivity stating that farmers using AgICT in farming activities have increased 5.91 % of their farm productivity compared to the immediate past year while farmers having no exposure to AgICT increased only 3.90% of farm productivity. This can apparently be assumed that the AgICT alone can contribute 2.01% increase in farm productivity.

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