The Development of Total Quality Management in the Personal Social Service: Realities, Limitations and Opportunities within the Modernising Agenda?

2003 ◽  
Vol 29 (1) ◽  
pp. 33-50 ◽  
Author(s):  
David Watson
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Social Service ◽  
Total Quality ◽  
Personal Social Service

Managing the quality paradox

2001 ◽  
Vol 44 (1) ◽  
pp. 43-55 ◽  
Author(s):  
Jef Breda ◽  
Stefan Crets
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Social Service ◽  
Service Agency ◽  
Social Service Agency ◽  
Total Quality ◽  
Work Processes ◽  
Short Term ◽  
Non Profit ◽  
And Control

Management methods such as Total Quality Management are being introduced into the non-profit sector without reconsideration. One of these unconsidered items concerns the turbulence in the immediate environment. In this study of a Belgian social service agency we demonstrate the massive impact of short-term changes on the internal work processes as well as the managerial potential to react to and control these influences.

PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA PERUSAHAAN MELALUI PERILAKU PRODUKTIF KARYAWAN PADA PT. TOMORROW’S ANTIQUES INDONESIA

2019 ◽  
Vol 1 (2) ◽  
pp. 1-20
Author(s):  
I Wayan Suartina ◽  
Ni Nyoman Adityarini Abiyoga Vena Swara ◽  
Ni Luh Sri Astiti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Path Analysis ◽  
Quantitative Method ◽  
Descriptive Analysis ◽  
Company Performance ◽  
Total Quality ◽  
Analysis Technique ◽  
Z Value

This study aims to determine the effect of Total Quality Management (TQM) on employee productive behavior and company performance at PT. Tomorrow’s Antiques Indonesia. This study uses a quantitative method with a sample of 104 employees. Data was collected by observation, interviews, documentation, literature, and questionnaires. The analysis technique used descriptive analysis, path analysis (analysis path), and sobell test. The results of the total quality management (TQM) research have a positive and significant effect on employee productive behaviour at PT. Tomorrow's Antiques with coefficient of 0.986 and a sig value of 0.00 <0.05; employee productive behavior has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.606 and a sig value of 0.00 <0.05; total quality management (TQM) has a positive and significant effect on company performance at PT. Tomorrow's Antiques with coefficient of 0.396 and a sig value of 0.00 <0.05, and employee productive behaviour can mediate the effect of total quality management (TQM) on company performance at PT. Tomorrow's Antiques with Z value (17,311) > Z table (1,96).

Miejsce zarządzania bezpieczeństwem pracy w wymaganiach Total Quality Management

2002 ◽  
pp. 60-63
Author(s):  
Adam Górny
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Total Quality

Miejsce zarządzania bezpieczeństwem pracy w wymaganiach Total Quality Management

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