The development of an applied whole-systems research methodology in health and social service research: A Canadian and United Kingdom collaboration

2000 ◽  
Vol 10 (3) ◽  
pp. 331-342 ◽  
Author(s):  
Susan Procter ◽  
Bill Watson ◽  
Carolyn Byrne ◽  
Jeni Bremner ◽  
Tim Van Zwanenberg ◽  
...  
2011 ◽  
pp. 2177-2194
Author(s):  
Jyoti Choudrie ◽  
Vishanth Weerrakody

This article examines how horizontal integration between the various departments of a local authority in the United Kingdom (UK) occurs. Following that the aim of this article is to extract the “success factors” in government intervention that support horizontal and vertical integration based on the strategies pursued in the UK in order to render favourable results if applied elsewhere. The research methodology consisted of an in-depth case study that used the research tools of interviews and referring to archival documents. This research is timely as the maturity of e-government increases the issues of integrating processes and systems across various government departments becomes pertinent. The conclusion and lessons that can be learnt from this research is that e-government integration on a horizontal level obtains significant ef- ficiency and effectiveness as more and more public services are being centralized.


2020 ◽  
Vol 34 (1) ◽  
pp. 1-7 ◽  
Author(s):  
Lars Witell ◽  
Maria Holmlund ◽  
Anders Gustafsson

Purpose The purpose of this study is to highlight the role of qualitative research in service research. This study discusses what qualitative research is, what role it has in service research and what interest, rigor, relevance and richness mean for qualitative service research. Design/methodology/approach This study examines the most common qualitative research methods and discusses interest, rigor, relevance and richness as key characteristics of qualitative research. The manuscripts in the special issue are introduced and categorized based on their contributions to service research. Findings The findings suggest that the amount of research using qualitative research methods has remained stable over the last 30 years. An increased focus on transparency and traceability is important for improving the perceived rigor of qualitative service research. Originality/value This special issue is the first issue that is explicitly devoted to the qualitative research methodology in service research. In particular, the issue seeks to contribute to a better use and application of qualitative research methodology.


2005 ◽  
Vol 13 (3) ◽  
pp. 206-212 ◽  
Author(s):  
Marja J. Verhoef ◽  
George Lewith ◽  
Cheryl Ritenbaugh ◽  
Heather Boon ◽  
Susan Fleishman ◽  
...  

2019 ◽  
Vol 25 (S1) ◽  
pp. S12-S16
Author(s):  
Charles Elder ◽  
Nadine Ijaz ◽  
John Weeks ◽  
Jennifer Rioux ◽  
Cheryl Ritenbaugh

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