Rapport management problems in Chinese-British business interactions

2004 ◽  
pp. 197-221 ◽  
Author(s):  
Helen Spencer-Oatey ◽  
Jianyu Xing
Keyword(s):  
Rapport Management ◽  
Management Problems

Speaker-Oriented Attitude Datives in Social Context

2018 ◽  
Author(s):  
Youssef A. Haddad
Keyword(s):  
Social Context ◽  
Shared Values ◽  
Social Functions ◽  
Rapport Management ◽  
The Social ◽  
Different Types ◽  
Levantine Arabic ◽  
Values And Beliefs ◽  
Social Acts

This chapter examines the social functions of speaker-oriented attitude datives in Levantine Arabic. It analyzes these datives as perspectivizers used by a speaker to instruct her hearer to view her as a form of authority in relation to him, to the content of her utterance, and to the activity they are both involved in. The nature of this authority depends on the sociocultural, situational, and co-textual context, including the speaker’s and hearer’s shared values and beliefs, their respective identities, and the social acts employed in interaction. The chapter analyzes specific instances of speaker-oriented attitude datives as used in different types of social acts (e.g., commands, complaints) and in different types of settings (e.g., family talk, gossip). It also examines how these datives interact with facework, politeness, and rapport management.

Modernization of the water utility company of Bogotá (Colombia): an example of public and private participation for solving management problems of water companies in developing countries

2005 ◽  
Vol 5 (2) ◽  
pp. 107-113
Author(s):  
F. Zuleta ◽  
A. Merlano ◽  
A. Alvarez ◽  
M. Montoya ◽  
E. Restrepo
Keyword(s):  
Developing Countries ◽  
Latin American ◽  
Public Management ◽  
Practical Case ◽  
Water Utility ◽  
Comparative Efficiency ◽  
Utility Company ◽  
Private Participation ◽  
Management Problems ◽  
Water Companies

A common characteristic of water utility and wastewater companies in developing countries is management problems and limited commercial vocation. In the biggest Latin American cities there is a level of infrastructure enough for providing a substantially better service than the one currently supplied to their badly served customers. For years decisions have moved between two extremes: public management – usually corrupted with playing politics and inefficiency problems, and privatization – sharply criticized by many, and which has shown tendencies to inequality that leave it far away from earning panacea status. This paper is intended to expose the advantages of a novel model in which a state-run company with commercial management problems, the EAAB, solves its limitations by keeping the ownership of its assets and successfully incorporating the participation of better practices from other specialized operators, one of which is a state-owned player, EEPPM. This scheme demonstrates how the service indicators of a system serving eight million inhabitants in the Colombian capital improved significantly with state-owned assets and private participation, without giving in to privatization pressures or stagnating in the usual inefficiency typical of public management in developing countries. This is proposed as a replicable experience that can be used in medium and large cities in other countries with similar management problems, with certain adjustments to fit the solution to the specific cases. This is also a practical case for conducting a comparison of competitiveness within a city, of interest for regulatory entities and investigators on the potential of comparative efficiency in a traditionally monopolistic industry.

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