A new window through which to look at safety culture surveys: a case study at Arrow Energy
This paper provides a case study of applying a different approach to executing a safety culture survey. Arrow Energy (Arrow) completed the Safer Together Safety Culture Survey, with an excellent participation rate of 90% of total employees. There were indications from other Safer Together member companies that the typical response rate when the survey was emailed out was 30%. Arrow took the approach to undertake the survey ‘live’, where each team manager or supervisor facilitated the team session; this approach was fundamental to achieving a high response rate. A total of 33 separate team sessions were undertaken, which enabled team-specific results. The survey technique and application was provided by Safer Together, a not-for-profit industry group representing the Queensland coal seam gas industry. The intent is to have all Safer Together member companies undertake the survey so that industry-wide benchmarking can be carried out. The survey was completed by each team all together in one room, and the consolidated results for the team were available as soon as all participants had completed all survey questions, which took ~30 min. The benefits of the Safer Together tool, and live participation compared with online, included: ▪ Visible safety leadership demonstrated by the team manager/supervisor ▪ Team-specific results generated allowing meaningful immediate discussion and follow-up actions ▪ Three layers of organisation results available including everyone, supervisors and managers ▪ Visibility of ‘Most impactful behaviours’ that need improvement ▪ Generation of comments by the participating teams, visible during session as free text. Overall it was a very meaningful exercise shining a light on key areas the employees believe need to be addressed including: ▪ Planning ▪ More effective learning from incidents ▪ Making the Arrow HSE Management System more accessible and available in relevant bite-sized pieces. The consolidated results indicate that Arrow has a maturing safety culture.