scholarly journals Queueing system analysis of multi server model at XYZ insurance company in Tasikmalaya city

2017 ◽  
Author(s):  
Ahmad Muhajir ◽  
Nikenasih Binatari
Keyword(s):  
System Analysis ◽  
Queueing System ◽  
Insurance Company ◽  
Multi Server

THE ALLOCATION OF CUSTOMERS IN A DISCRETE-TIME MULTI-SERVER QUEUEING SYSTEM

2010 ◽  
Vol 27 (06) ◽  
pp. 649-667 ◽  
Author(s):  
WEI SUN ◽  
NAISHUO TIAN ◽  
SHIYONG LI
Keyword(s):  
Performance Measures ◽  
Discrete Time ◽  
Queueing System ◽  
Arrival Rate ◽  
Allocation Problem ◽  
Optimal Outcome ◽  
The Subject ◽  
Multi Server ◽  
Theoretical Results

This paper, analyzes the allocation problem of customers in a discrete-time multi-server queueing system and considers two criteria for routing customers' selections: equilibrium and social optimization. As far as we know, there is no literature concerning the discrete-time multi-server models on the subject of equilibrium behaviors of customers and servers. Comparing the results of customers' distribution at the servers under the two criteria, we show that the servers used in equilibrium are no more than those used in the socially optimal outcome, that is, the individual's decision deviates from the socially preferred one. Furthermore, we also clearly show the mutative trend of several important performance measures for various values of arrival rate numerically to verify the theoretical results.

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