The relationship marketing orientation of Hong Kong financial services industry managers and its links to business performance

2008 ◽  
Vol 13 (3) ◽  
pp. 193-203 ◽  
Author(s):  
Tsui Luen On Gordon ◽  
Guilherme D Pires ◽  
John Stanton
Keyword(s):  
Hong Kong ◽  
Relationship Marketing ◽  
Financial Services ◽  
Business Performance ◽  
Financial Services Industry ◽  
Marketing Orientation ◽  
Services Industry ◽  
The Relationship

Part III Intermediaries and Financial Promotion, 9 Intermediaries

2014 ◽  
Author(s):  
McMeel Gerard
Keyword(s):  
Consumer Protection ◽  
Service Provider ◽  
Financial Services ◽  
Common Law ◽  
Prima Facie ◽  
Financial Services Industry ◽  
The Law ◽  
Services Industry ◽  
The Relationship

This chapter discusses the law governing intermediaries in the financial services industry. The relationship between the various species of intermediary and both the service provider and the customer, is prima facie governed by the rules of agency developed at common law, together with a statutory overlay. The Financial Services Act 1986 introduced the statutory concept of the appointed representative, which allowed regulated persons to appoint other persons for whom they accepted regulatory responsibility, and as a measure of consumer protection initiated a regime of vicarious responsibility, whereby the appointing principal was deemed responsible for everything said or done, or not said or done, by its appointed representatives. That regime was continued and expanded to the whole financial services industry by the Financial Services and Markets Act 2000.

How Formalization Hinders Different Firm Innovativeness Types: Opening the Black Box with Evidence from a Service Industry

2014 ◽  
Vol 11 (05) ◽  
pp. 1450029 ◽  
Author(s):  
Dilek Zamantili Nayir ◽  
Ulrich Tamm ◽  
Serdar S. Durmusoglu
Keyword(s):  
Financial Services ◽  
Service Industry ◽  
Black Box ◽  
Financial Services Industry ◽  
Product Innovativeness ◽  
Firm Innovativeness ◽  
Market Product ◽  
Services Industry ◽  
Product And Process ◽  
The Relationship

The purpose of this paper is to analyze the effects of organizational formalization on the behavioral, market, product, and process types of firm innovativeness as well as the interplay between these different innovativeness types. Based on data collected through a survey of the financial services industry in Turkey, the analyses show that formalization directly hinders both behavioral and market innovativeness. Moreover, as behavioral innovativeness influences product and process innovativeness, formalization's effect on these types of innovativeness are indirect. As expected, the study also finds that process innovativeness facilitates both product and market innovativeness and that product innovativeness foster market innovativeness. This study makes a contribution to the literature by examining the linkages between formalization in firms and the various firm innovativeness types, which have previously been studied only separately. The study thus provides a richer understanding of the relationship between formalization and firm innovativeness types.

scholarly journals Building inclusive workplaces for lesbians and bisexual women in Hong Kong’s financial services industry

2021 ◽  
Author(s):  
Denise Tse-Shang TANG ◽  
Stefanie TENG ◽  
Celine TAN ◽  
Bonnie LAM ◽  
Christina YUAN
Keyword(s):  
Hong Kong ◽  
Sexual Orientation ◽  
Work Environment ◽  
Glass Ceiling ◽  
Financial Services ◽  
Financial Services Industry ◽  
Bisexual Women ◽  
Services Industry ◽  
And Bisexual ◽  
Workplace Inclusion

Workplace inclusion is a core component of corporate social responsibility (CSR) in Hong Kong. Workplace inclusion points to the need for employers to recognize diversity among employees, to acknowledge their contributions to the work environment and to raise professional standards for the work force. Diversity within a workplace indicates inclusion of persons with different backgrounds as in racial, ethnic, sex, health status, sexual orientation and gender identity. Women are already less represented at senior levels across various business sectors in Hong Kong. Lesbians and bisexual women face a double glass ceiling in the workplace as a result of both their gender and sexual orientation. Funded by Lingnan University’s Innovation and Impact Fund, and in partnership with Interbank Forum and Lesbians in Finance, Prof. Denise Tse-Shang Tang conducted an online survey and two focus groups targeting lesbians and bisexual women working in Hong Kong’s financial and banking industry. The aim of the study is to examine the specific challenges and barriers faced by lesbians and bisexual women in Hong Kong’s financial services industry. We found that only 37% of survey respondents were out at work, with 23% partially out to close colleagues. In other words, there are still key concerns with being out at work. On the issue of a glass ceiling for LGBT+ corporate employees, 18% of the survey respondents agreed and 47% somewhat agreed that such a ceiling exists. When asked whether it is harder for lesbians and bisexual women to come out in the workplace than it is for gay men, 32% agreed and 46% somewhat agreed. 27% agreed and 39% somewhat agreed with the statement that it is difficult for lesbians and bisexual women to climb up the corporate ladder. Other findings pointed to the low visibility of lesbians and bisexual women in corporate settings, lack of mentorship, increased levels of stress and anxiety, and the fear of being judged as both a woman and a lesbian. Masculine-presenting employees face significantly more scrutiny than cisgender female employees. Therefore, even though discussion on diversity and inclusion has been on the agenda for better corporate work environment in Hong Kong, there still remain gaps in raising awareness of lesbian and bisexual women’s issues.

Exploring the Root-Leaf Relationship between the Manufacturing and Financial Services Industry in Taiwan

2008 ◽  
Vol 11 (04) ◽  
pp. 493-509 ◽  
Author(s):  
Chin-Chen Chien ◽  
Cheng-Few Lee ◽  
Ya-Yun Cheng
Keyword(s):  
Economic Growth ◽  
Granger Causality ◽  
Emerging Economies ◽  
Financial Services ◽  
Feedback System ◽  
Financial Services Industry ◽  
Half Century ◽  
Empirical Results ◽  
Services Industry ◽  
The Relationship

We employ the concept of Granger causality to investigate the root-leaf relationship between the manufacturing and financial services industry in Taiwan's economy. Our empirical results show that manufacturing led finance for the last half century, which is consistent with the pattern of other emerging economies. However, the liberalization of the financial services industry in the 1980s changed the relationship from "manufacturing leads, finance follows" to a feedback system. Accordingly, the financial services industry should play a more important role than previously for Taiwan to maintain its economic growth.

scholarly journals Exploring a conceptual model, based on the combined effects of entrepreneurial leadership, market orientation and relationship marketing orientation on South Africa’s small tourism business performance

2007 ◽  
Vol 38 (2) ◽  
pp. 17-24 ◽  
Author(s):  
H. J.C. Van Zyl ◽  
B. Mathur-Helm
Keyword(s):  
Market Orientation ◽  
Relationship Marketing ◽  
Business Performance ◽  
Secondary Data ◽  
Exact Nature ◽  
Combined Effects ◽  
Entrepreneurial Leadership ◽  
Marketing Orientation ◽  
Relationship Of ◽  
The Relationship

This article explores the relationships between entrepreneurial leadership, market orientation and relationship marketing orientation and South Africa’s Small tourism business performance. The entrepreneurial leadership construct is a product of the fusion of entrepreneurship and leadership constructs. This article firstly explores the relationship of entrepreneurial leadership as an antecedent to the blend of market orientation and relationship marketing orientation on small tourism performance, and secondly the relationship of the combined effects of entrepreneurial leadership, market orientation and relationship marketing orientation on small tourism business performance. It is a descriptive and theoretical article, and thus secondary data from previous studies are used as comparative analysis for examination and discussion. The findings indicate that there is a relationship between the identified constructs. However, the exact nature and extent of these relationships need to be further investigated.

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