How should the goals for ‘contact optimisation’ be set, and how should contact optimisation be managed in a multi-channel inbound and outbound environment?
2009 ◽
Vol 16
(4)
◽
pp. 241-245
◽
Keyword(s):
1991 ◽
pp. 295-300
◽
2011 ◽
Vol 2011
◽
pp. 1-7
◽