Measuring Performance in Government and Non-Profit Organisations: The Role of the Balanced Scorecard

2012 ◽  
pp. 211-219
Author(s):  
Zahirul Hoque
Keyword(s):  
Balanced Scorecard ◽  
Non Profit ◽  
The Balanced Scorecard

The Role of Web Services

2010 ◽  
pp. 342-357
Author(s):  
Pauline Ratnasingam
Keyword(s):  
Web Services ◽  
Balanced Scorecard ◽  
Small Businesses ◽  
Lessons Learned ◽  
Business Firm ◽  
The Balanced Scorecard ◽  
Exploratory Case Study

This chapter aims to examine the extent of Web services usage and quality, applying the balanced scorecard methodology in a small business firm as an exploratory case study. This chapter contributes to guidelines and lessons learned that will inform, educate, and promote small businesses on the importance of maintaining the quality of Web services.

The balanced scorecard: comments on balanced scorecard commentaries

2012 ◽  
Vol 8 (4) ◽  
pp. 539-545 ◽  
Author(s):  
Robert S. Kaplan
Keyword(s):  
Balanced Scorecard ◽  
Strategy Execution ◽  
Personal Writing ◽  
Strategy Formulation ◽  
Content Type ◽  
The Balanced Scorecard ◽  
The Past ◽  
Personal Experiences ◽  
Practical Implications

PurposeThe purpose of this paper is to provide the author's insights about five papers written in this volume about his published work on the balanced scorecard (BSC).Design/methodology/approachThe author's comments are based on his personal writing, teaching, speaking about, and implementing the BSC during the past 20 years.FindingsThe author finds that academic commentary on the BSC often ignores its role in strategy execution.Research limitations/implicationsThe commentary is unique to the author's personal experiences and may not be generalizable to other scholars who have not shared the same experiences.Practical implicationsThe paper may help scholars better understand the role of the BSC for strategy formulation, communication and implementation. It may also aid them in teaching the BSC to students and executives.Social implicationsThe paper discusses how the BSC can be used in public sector applications, as well as for companies that want to internalize environmental, social and community objectives in their strategies.Originality/valueThe paper reflects the personal views of the author; it is original to him.

scholarly journals The Socio-technical Balanced Scorecard for Assessing a Public University

2010 ◽  
pp. 47-60
Author(s):  
Ramanjit Singh ◽  
Trevor Wood-Harper
Keyword(s):  
Balanced Scorecard ◽  
New Technologies ◽  
Well Being ◽  
Public University ◽  
Work Lives ◽  
Non Profit ◽  
The Balanced Scorecard ◽  
For Profit ◽  
Non Profit Organizations ◽  
For Profit Organizations

The socio-technical theory is concerned with humanistic welfare paradigm. The socio-technical principles aim to improve redundant jobs and thereby benefit human work lives. Hence, jobs are enriched using flexible work methods, empowerment strategies and new technologies. Balanced scorecard is a framework that measures whether the firm is meeting its objectives in terms of vision and strategy. It assesses four perspectives: financial, customer, internal business processes and innovation & learning. Even though the balanced scorecard has proven to be beneficial in the for-profit organizations of the past, most non-profit organizations were unable to utilize the balanced scorecard. The original configuration of balanced scorecard placed financial goals on the top of the hierarchy and since maximizing shareholder wealth is not the main objective for most non-profit organizations, it was not widely applied by these organizations. Since non-profit organizations usually operate to maximize the well-being of the society, socio-technical work design principles may receive a greater acceptance in these organizations than in for-profit organizations. Thus, a socio-technical balanced scorecard for the non-profit organizations will be formulated with an emphasis on employee perspective and a public university wide assessment will be proposed.

scholarly journals Positive image as a key factor of increasing the enterprise's competitiveness

2020 ◽  
pp. 36-40
Author(s):  
Svitlana FAIZOVA ◽  
Olha FAIZOVA ◽  
Viktoriia HUTSALOVA
Keyword(s):  
Value Creation ◽  
Balanced Scorecard ◽  
Corporate Image ◽  
Corporate Value ◽  
Integral Index ◽  
The Balanced Scorecard ◽  
Positive Image ◽  
A Value ◽  
Future Value

The article is devoted to defining the essence and role of corporate (value) image as a factor of the value-oriented competiti-veness at the enterprise. The relevance of topic is due to growing role of intangible assets, image of the company, in the growth of its market value. Need for further research is connected with the problem of valuation of image. It is also connected with fact that in the highly concentrated basic industries of economy in Ukraine the overwhelming number of enterprises are cost oriented. Purpose of the work is to improve methodology of assessing the image of a value-oriented enterprise based on the concept of Balanced Scorecard - BSC. The system-structural analysis and the method of logical generalization were used to clarify essence and place of image in the structure of intangible assets of the enterprise, factor and economic-mathematical analysis – to form the BSC management panel and to calculate the integral index of corporate image; critical analysis - to compare alternative approaches to form a Balanced Scorecard and role of company image in the implementation of its cost growth strategy. Assessment of the corporate (value) image of a metallurgical value-oriented enterprise is implemented by the normative method of integral evaluation of the investment attractiveness of enterprises and organizations. The Balanced Scorecard - BSC concept, which is emerged as a system of estimation of the cost and efficiency of the enterprise using measuring instruments of material and intangible factors of its value creation, was used as a tool for assessing the corporate (value) image of a metallurgical value-oriented enterprise. The validity of valuing image of a value-oriented enterprise based on the BSC concept is that a positive image of an industrial enterprise produces its future value in the stock market, which allows it to gain an edge over its competitors. The authors have improved the method of estimating the image of a value-oriented enterprise, which, unlike the known ones, involves the calculation of integral index of the corporate image of enterprise on the basis of the Balanced Scorecard. The comprehensive assessment of the indicator takes into account both positive characteristics and reasoning for the choice: significant orientation on expectations of the investment community; the possibility of taking into account contribution of intellectual capital of the enterprise in the creation of its future value; simplicity of calculation and availability of indicator logic perception at all levels of management; the ability to navigate key factors of value creation and value image of the enterprise to lower levels of management. The practical value of the proposed methodology for the assessment of corporate image is to determine the strategy of its adjustment and increase the strategic competitiveness of the enterprise.

scholarly journals Kinerja Pendampingan Usaha Rintis Binaan Pada Orangenest Incubiz

2019 ◽  
Vol 16 (1) ◽  
pp. 16-28
Author(s):  
Septiana Ayu Estri Mahani
Keyword(s):  
Balanced Scorecard ◽  
Secondary Data ◽  
Government Support ◽  
Business Incubator ◽  
Performance Achievement ◽  
The Balanced Scorecard ◽  
Technology Incubator ◽  
The Republic ◽  
Quantitative Descriptive

ABSTRAK  Penelitian ini bertujuan untuk mengevaluasi kinerja Inkubator Bisnis dan Teknologi dalam pendampingan usaha rintisan binaan. Kinerja Inkubator Bisnis Teknologi Orangenest dalam aspek manajemen masih kurang optimal. Jika dilihat dari proyek yang harus dikerjakan, tenaga pengelola dan pendamping masih kurang kompeten. Dukungan dari Pemerintah berupa sosialisasi Peraturan Presiden RI Nomor 27 Tahun 2013 mengenai peranan inkubator bisnis dalam pendampingan usaha tenant juga masih belum optimal. Penelitian dilakukan di Inkubator Bisnis Orangenest Incubiz di Kota Bandung dan dengan mewawancarai pengelola dan tenant inkubator. Jenis penelitian ini adalah deskriptif kuantitatif. Data yang digunakan dalam penelitian ini adalah data primer dan sekunder. Data yang diperoleh dianalisis dengan metode balanced scorecard (BSC). Hasil penelitian ini menunjukkan, skor pencapaian kinerja Inkubator Bisnis Teknologi Orangenest Incubiz sebesar 41,328. Kata Kunci: Balanced Scorecard (BSC), Inkubator Bisnis dan Teknologi, Kinerja Inkubator ABSTRACT This study aims to evaluate the performance of Business and Technology Incubators in mentoring pilot businesses. The performance of the Orangenest Technology Business Incubator in management aspects is still not optimal. If seen from the project that needs to be done, the management and escort staff are still less competent. Government support in the form of socialization of the Republic of Indonesia Presidential Regulation Number 27 of 2013 concerning the role of business incubators in assisting tenant businesses is still not optimal. The research was conducted at the Orangenest Incubiz Business Incubator in Bandung City and by interviewing incubator managers and tenants. This type of research is quantitative descriptive. The data used in this study are primary and secondary data. The data obtained were analyzed by the balanced scorecard (BSC) method. The results of this study indicate, the performance achievement score of Orangenest Incubiz Technology Business Incubator was 41,328. Keywords: Balanced Scorecard (BSC), Business and Technology Incubator, Incubator Performance

Performance Measurement in ITG Based on Balanced Scorecard

2014 ◽  
Vol 3 (2) ◽  
pp. 122
Author(s):  
Haviluddin Haviluddin ◽  
Rayner Alfred
Keyword(s):  
Artificial Intelligence ◽  
Information Technology ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
It Governance ◽  
Organizational Strategies ◽  
Non Profit ◽  
The Balanced Scorecard ◽  
East Kalimantan ◽  
Hybrid Framework

The article reports on our work in conducting performance measurement for the management of Information Technology (IT) by applying the Balanced Scorecard (BSC) at Mulawarman University, Samarinda, East Kalimantan, Indonesia. The results of this study are then used to propose a hybrid framework that applies both BSC and a artificial intelligence (AI) techniques in order to measure the performance of IT governance generally. This article also examines BSC’s abilities and its flexibility compared to other methods in measuring the performance of IT governance. The proposed hybrid framework is expected to yield a management that produces a scorecard measures that are more rigorous, accurate and consistent with the objectives and organizational strategies in non-profit organizations, especially educational ones.

Sign in / Sign up

Export Citation Format

Share Document