The role of emotional dissonance in the workplace: Associations with burnout and job satisfaction among Chinese human service professionals

2004 ◽  
Author(s):  
F. Yue-Lok Cheung ◽  
C. So-Kum Tang
Keyword(s):  
Job Satisfaction ◽  
Human Service ◽  
Emotional Dissonance ◽  
Human Service Professionals

scholarly journals The Role of Psychological Capital in Human Service Professionals’ Work Experiences

2021 ◽  
Vol 11 (3) ◽  
pp. 639-648
Author(s):  
Ilaria Di Maggio ◽  
Maria Cristina Ginevra ◽  
Laura Nota
Keyword(s):  
Psychosocial Development ◽  
Human Service ◽  
Healthcare Professionals ◽  
Psychological Capital ◽  
Work Experiences ◽  
Human Service Professionals ◽  
Career Growth ◽  
Positive Representation ◽  
Predictive Role

The study was set up as a first exploration of the predictive role of human service professionals’ (i.e., teachers and healthcare professionals) psychological capital (PC) in their perception of work experiences and some core aspects of their own work, such as their efficacy to instill positive resources in their clients, the positive representation of their work and of the results that they can obtain, and positive beliefs about their career growth. Three hundred and eight Northern Italian human service professionals were involved, of which 163 were elementary school teachers of inclusive classrooms and 145 were healthcare professionals in day and residential centers. The regression analyses which were carried out—controlling for age, gender, years of work experience and the typology of the human service jobs—confirmed the predictive role of PC in the efficacy to instill positive resources in one’s clients, the positive representation of the work and of the results that can be obtained, and positive beliefs about career growth. These results have important implications for practice, and they emphasize that specific interventions aimed at promoting human service professionals’ PC may positively impact the effectiveness of their actions for the adaptation and psychosocial development of their clients.

scholarly journals The Influence of Mistreatment by Patients on Job Satisfaction and Turnover Intention among Chinese Nurses: A Three-Wave Survey

2020 ◽  
Vol 17 (4) ◽  
pp. 1256
Author(s):  
Lei Qi ◽  
Xin Wei ◽  
Yuhan Li ◽  
Bing Liu ◽  
Zikun Xu
Keyword(s):  
Job Satisfaction ◽  
Turnover Intention ◽  
Hostile Attribution Bias ◽  
Emotional Dissonance ◽  
Hostile Attribution ◽  
Work Meaningfulness ◽  
Negative Effect ◽  
Attribution Bias ◽  
And Behavior

The affective event of mistreatment in the workplace has been recognized as an important factor influencing employee affect and behavior. However, few studies have logically explained and empirically clarified the link between mistreatment by patients and nurses’ job satisfaction and turnover intention. The current study aimed to explore the effects of mistreatment by patients on nurses’ job satisfaction and turnover intention through work meaningfulness and emotional dissonance, as well as the moderating role of hostile attribution bias. Using three-wave survey data collect from 657 nurses who worked in three hospitals in China, we found that mistreatment by patients had a negative effect on nurses’ job satisfaction through work meaningfulness, mistreatment by patients had a positive effect on nurses’ turnover intention through emotional dissonance. Furthermore, nurses’ hostile attribution bias acted as an effective moderator on the relationship. These findings help uncover the mechanisms and conditions in which mistreatment by patients influences nurses’ job satisfaction and turnover intention.

scholarly journals Contributing to Multi-Sector Displacement of Vulnerabilities to Radicalization through a Developmental Evaluation Approach (Ottawa, Canada)

Proceedings ◽  
2021 ◽  
Vol 77 (1) ◽  
pp. 7
Author(s):  
Chad Nilson ◽  
Julie McKercher
Keyword(s):  
Human Service ◽  
Evaluation Framework ◽  
Developmental Evaluation ◽  
Multiple Perspectives ◽  
Human Service Professionals ◽  
Evaluation Approach ◽  
Violent Extremism ◽  
Shared Commitment ◽  
Collaborative Efforts

This presentation introduces workshop participants to the role of developmental evaluation in multi-sector collaborative efforts to detect and displace vulnerabilities to the risk of violent extremism. Our discussion shares the journey that the Ottawa Police Service took to mobilize a wide variety of human service partners under a shared commitment to work upstream—where there is an opportunity to support individuals and families during early signs of vulnerability to radicalization. The result of this collaboration is the Ottawa Vulnerability Reduction Protocol: a multi-sector prevention tool aimed at identifying opportunities to support individuals before vulnerability for risk of radicalization to violence occurs. The protocol helps human service professionals, who may not have expertise in violent extremism, to develop the capacity, opportunity, and confidence to contribute towards upstream solutions. Participants of test simulations describe the protocol as allowing for support to be mobilized without labeling and stigmatizing an individual (i.e., radical, extremist), while also requiring the types of support that most human service professionals are comfortable providing. Construction of the protocol and accompanying resources (e.g., Vulnerability Detection Tool, Shared Needs Assessment, Integrated Support Plan) was supported through a developmental evaluation framework. By incorporating the continuous collection of data, ongoing stakeholder feedback, and insight from the preventing and countering violent extremism field, the evaluator assisted community partners in determining a structure and approach to building the protocol. This developmental evaluative approach helped diverse human sectors to navigate multiple perspectives and identify a shared pathway forward.

scholarly journals Turnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction

PLoS ONE ◽  
2018 ◽  
Vol 13 (2) ◽  
pp. e0192126 ◽  
Author(s):  
Margherita Zito ◽  
Federica Emanuel ◽  
Monica Molino ◽  
Claudio Giovanni Cortese ◽  
Chiara Ghislieri ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Call Center ◽  
Turnover Intentions ◽  
Job Resources ◽  
Emotional Dissonance
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