Judgments under uncertainty and time pressure: Modeling and analysis of operators' judgments of customers' creditworthiness

Judgments Under Uncertainty and Time Pressure: Modeling and Analysis of Operators' Judgments of Customers' Creditworthiness

Proceedings of the Human Factors and Ergonomics Society Annual Meeting ◽

10.1177/154193120504900345 ◽

2005 ◽

Vol 49 (3) ◽

pp. 427-431

Author(s):

Younho Seong

Keyword(s):

Time Pressure ◽

Financial Institution ◽

Lens Model ◽

Uncertain Environments ◽

Modeling And Analysis ◽

Critical Elements ◽

Credit Lines ◽

Cognitive Feedback

Judgments about uncertain environments have been studied extensively in a variety of settings. The judgments of operators regarding customers' creditworthiness when they wish to purchase items that extend their credit lines over their limits are of particular interest. The lens model and its extension provide a framework to identify an environmental state based on relevant cues. An analysis of the performance of operators' judgments in a financial institution by use of the lens method is presented in this paper. The results of the analysis show that there are differences in the judgment policies of operators in many areas including the methods for using information, the consistency in implementing judgment policies, among other. These differences are very critical elements in an institution's relationship with its customers. Finally, an on-going experiment to support and train operators in the making of consistent and valid judgments by the use of cognitive feedback is discussed.

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Modeling and analysis of an intersection on AGT

Electrical Engineering in Japan ◽

10.1002/ecja.4400641004 ◽

1981 ◽

Vol 64 (10) ◽

pp. 18-27

Author(s):

Yoshio Hamamatsu ◽

Katsuhiro Nakada ◽

Ikuo Kaji ◽

Osamu Doi

Keyword(s):

Modeling And Analysis

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Deciding the Adequacy of a Set of Tests for an Specific Assessment Situation. Decision-making Strategies

European Journal of Psychological Assessment ◽

10.1027/1015-5759.12.1.14 ◽

1996 ◽

Vol 12 (1) ◽

pp. 14-22

Author(s):

R. Esteve ◽

A. Godoy

Keyword(s):

Decision Making ◽

Time Pressure ◽

Response Mode ◽

Information Load ◽

Variable Pattern ◽

Mode Effects ◽

Moderator Effects ◽

Specific Assessment ◽

Information Board ◽

Decision Importance

The aim of the present paper was to test the effects of response mode (choice vs. judgment) on decision-making strategies when subjects were faced with the task of deciding the adequacy of a set of tests for a specific assessment situation. Compared with choice, judgment was predicted to lead to more information sought, more time spent on the task, a less variable pattern of search, and a greater amount of interdimensional search. Three variables hypothesized as potential moderators of the response mode effects are also studied: time pressure, information load and decision importance. Using an information board, 300 subjects made decisions (choices and judgments) on tests for a concrete assessment situation, under high or low time pressure, high or low information load, and high or low decision importance. Response mode produced strong effects on all measures of decision behavior except for pattern of search. Moderator effects occurred for time pressure and information load.

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Speeded Paper-Pencil Sustained Attention and Mental Speed Tests

Journal of Individual Differences ◽

10.1027/1614-0001.29.4.205 ◽

2008 ◽

Vol 29 (4) ◽

pp. 205-216 ◽

Cited By ~ 9

Author(s):

Stefan Krumm ◽

Lothar Schmidt-Atzert ◽

Kurt Michalczyk ◽

Vanessa Danthiir

Keyword(s):

Sustained Attention ◽

Time Pressure ◽

Factor Model ◽

Higher Order ◽

Future Research ◽

Perceptual Speed ◽

Speed Factor ◽

Close Relationship ◽

Task Processing ◽

Order Factor

Mental speed (MS) and sustained attention (SA) are theoretically distinct constructs. However, tests of MS are very similar to SA tests that use time pressure as an impeding condition. The performance in such tasks largely relies on the participants’ speed of task processing (i.e., how quickly and correctly one can perform the simple cognitive tasks). The present study examined whether SA and MS are empirically the same or different constructs. To this end, 24 paper-pencil and computerized tests were administered to 199 students. SA turned out to be highly related to MS task classes: substitution and perceptual speed. Furthermore, SA showed a very close relationship with the paper-pencil MS factor. The correlation between SA and computerized speed was considerably lower but still high. In a higher-order general speed factor model, SA had the highest loading on the higher-order factor; the higher-order factor explained 88% of SA variance. It is argued that SA (as operationalized with tests using time pressure as an impeding condition) and MS cannot be differentiated, at the level of broad constructs. Implications for neuropsychological assessment and future research are discussed.

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