Symposium 26: Quality management in sport psychology - evaluating process and outcome

2003 ◽  
Author(s):  
Mark B. Andersen
Keyword(s):  
Quality Management ◽  
Sport Psychology ◽  
Process And Outcome

Provision of Sport Psychology Services at Olympic Events: The 1991 U.S. Olympic Festival and Beyond

1993 ◽  
Vol 7 (4) ◽  
pp. 419-440 ◽  
Author(s):  
Daniel S. Kirschenbaum ◽  
William D. Parham ◽  
Shane M. Murphy
Keyword(s):  
Sport Psychology ◽  
Medical Model ◽  
Staff Members ◽  
Preventive Approach ◽  
Process And Outcome ◽  
Consultation Model ◽  
Traditional Medical Model ◽  
Outcome Evaluations

Sport psychology services were provided at the 1991 U.S. Olympic Festival. A consultation model was employed that included aspects of the traditional medical model and a more proactive preventive approach. Consultations were delivered using a “professional/clinical” style (i.e., emphasis on expertness, empathy, warmth, and congruence). Two sport psychologists provided 85 formal consultations to more than 300 athletes, coaches, staff members, and others from 16 different sports. Process and outcome evaluations suggested that these services were very well received. Eleven recommendations are provided for delivery of sport psychology services at future Olympic events.

scholarly journals ISO 15189:2003: A practical tool for the management of quality in the medical laboratory

2005 ◽  
Vol 24 (3) ◽  
pp. 193-200 ◽  
Author(s):  
David Burnett
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Internal Audit ◽  
Medical Laboratory ◽  
Iso 15189 ◽  
External Assessment ◽  
Process And Outcome ◽  
Quality Management Model ◽  
Practical Tool ◽  
And Control

The requirements of ISO 15189:2003 are discussed in the context of a process and outcome based quality management model in which the user?s needs are the central focus. The requirements of ISO 15189:2003 are examined in terms of organization and a quality management system and stress the importance of evidence, document control and control of records and clinical material. Examples are provided from the areas of resource management, pre examination, examination and post examination processes. In the final section the importance of evaluation and continual improvement is presented in relation to internal audit and external assessment, non-conformity, corrective and preventative action and management review.

ISO 15189:2003 – Quality management, evaluation and continual improvement

2006 ◽  
Vol 44 (6) ◽  
Author(s):  
David Burnett
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Internal Audit ◽  
Iso 15189 ◽  
Continual Improvement ◽  
External Assessment ◽  
Management Evaluation ◽  
Process And Outcome ◽  
Quality Management Model ◽  
And Control

AbstractThe requirements of ISO 15189:2003 are discussed in the context of a process- and outcome-based quality management model in which the user's needs are the central focus. The requirements of ISO 15189:2003 are examined in terms of organisation and a quality management system, stressing the importance of evidence, document control, and control of records and clinical material. Examples are provided from the areas of resource management, and pre-examination, examination and post-examination processes. In the final section the importance of evaluation and continual improvement is presented in relation to internal audit and external assessment, non-conformity, corrective and preventative action and management review.

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