Development of human factors guidelines for advanced traveler information systems (ATIS) and commercial vehicle operations (CVO): Driver response to unexpected situations when using an in-vehicle information system

1999 ◽  
Keyword(s):  
Information System ◽  
Information Systems ◽  
Human Factors ◽  
Commercial Vehicle ◽  
Advanced Traveler Information Systems ◽  
Traveler Information ◽  
Traveler Information Systems ◽  
Driver Response ◽  
Vehicle Information

Design Guidelines for Advanced Traveler Information Systems (ATIS): The User Requirements Analysis

1997 ◽  
Vol 41 (2) ◽  
pp. 954-958 ◽  
Author(s):  
John L. Campbell ◽  
Cher Carney ◽  
Barry H. Kantowitz
Keyword(s):  
Information Systems ◽  
Human Factors ◽  
Past Research ◽  
Requirements Analysis ◽  
Design Guidelines ◽  
User Requirements ◽  
Advanced Traveler Information Systems ◽  
Traveler Information ◽  
Considerable Uncertainty ◽  
Traveler Information Systems

Past research has established that human factors guidelines following traditional formats for presenting information are not useful and are often ignored by designers. Within the human factors community, there is considerable uncertainty and concern regarding the nature and utility of human factors handbooks and guidelines materials. Indeed, many existing human factors reference materials have been criticized by designers for being “too wordy”, “too general,” and “too hard to understand.” The development of clear, relevant, and useful human factors guidelines requires a judicious mix of science and art to overcome such criticisms. This paper describes an on going effort to develop clear, relevant, and easy-to-use guidelines for the design of Advanced Traveler Information Systems (ATIS) and Commercial Vehicle Operations (CVO). It focuses on the methods and results of a user requirements analysis conducted to identify the appropriate content, organization, and format of the ATIS/CVO guidelines.

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