Stealing Stolen Thunder: Beyond Processing Limitations for Stealing Thunder

De impact van emotionele communicatie op de gepercipieerde oprechtheid en de reputatie van organisaties in crisis

Tijdschrift voor Communicatiewetenschappen ◽

10.5117/2015.043.003.220 ◽

2015 ◽

Vol 43 (3) ◽

Author(s):

An-Sofie Claeys ◽

Verolien Cauberghe

Keyword(s):

Experimental Design ◽

Crisis Communication ◽

Experimental Studies ◽

Emotional Communication ◽

Discrete Emotions ◽

Stealing Thunder ◽

The Impact ◽

A Company

The impact of emotional communication on perceived sincerity and reputation of organizations in crisis The impact of emotional communication on perceived sincerity and reputation of organizations in crisis This paper examines the impact of emotional communication of an organizational spokesperson in times of crisis on consumers’ perceptions of the spokesperson (i.e. sincerity) and the organization (i.e. reputation) by two experimental studies. The results of study one using a 2 (crisis timing strategy: thunder vs. stealing thunder) × 2 (rational vs. sad message) between-subjects experimental design illustrates that emotional crisis communication leads to less reputational damage than rational crisis communication (N = 168), but only if the organization self-discloses the incrementing information. In study two, the discrete emotions were manipulated in a self-disclosing setting to be sadness or anger (N = 60). The results of study two show that a company is perceived to take more responsibility for the crisis when the spokesperson expresses sadness instead of anger. The sincerity of the spokesperson/organization mediates these effects. Both studies stress the importance of emotional communication by spokespersons for organizations in crisis.

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Resistance to Influence

10.1093/oxfordhb/9780199859870.013.23 ◽

2016 ◽

Author(s):

Brad J. Sagarin ◽

Mary Lynn Miller Henningsen

Keyword(s):

Negative Affect ◽

Social Influence ◽

Social Engineering ◽

Third Party ◽

Mechanisms Of Resistance ◽

Potential Source ◽

Stealing Thunder ◽

Manipulative Intent ◽

The Impact ◽

Parasite Defense

This chapter reviews research on resistance to influence, active or passive processes that reduce the impact of a potential source of social influence. This chapter begins with a discussion of the antecedents of resistance: characteristics of the influence target (strong attitudes, demographics, and personality), perceived aspects of the influence attempt (manipulative intent, threats to freedoms), or counterinfluence messages from a third party (forewarning, inoculation, stealing thunder, the poison parasite defense, resistance to social engineering) that motivate resistance. The chapter proceeds to a discussion of internal mechanisms of resistance (counterarguing, bolstering initial attitudes, derogating the source, attributing negative affect to the message or source, attempting to correct for bias) and external mechanisms of resistance (interpersonal strategies of communicating resistance and issuing refusals) and concludes with a discussion of the consequences of resistance for attitudes and relationships.

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