Social control and smoking: Examining the moderating effects of different dimensions of relationship quality.

2013 ◽  
Vol 31 (4) ◽  
pp. 354-365 ◽  
Author(s):  
Urte Scholz ◽  
Corina Berli ◽  
Philippe Goldammer ◽  
Janina Lüscher ◽  
Rainer Hornung ◽  
...  
Keyword(s):  
Social Control ◽  
Relationship Quality ◽  
Moderating Effects ◽  
Different Dimensions

Dynamics of Buyer-Seller Co-Dependency in Optimizing Functional Efficiency

2010 ◽  
pp. 140-160
Author(s):  
Dr. Rajagopal ◽  
Amritanshu Rajagopal
Keyword(s):  
Relationship Quality ◽  
Dependence Structure ◽  
Electronic Distribution ◽  
Functional Efficiency ◽  
Physical Infrastructure ◽  
Different Dimensions ◽  
Supplier Networks ◽  
The Impact ◽  
The Relationship

The role of sales network is fundamental within the value creation chain of the firm, as creating shareholder value is strictly linked with creating buyer value. As supplier networks are the main point of contact with buyers, choosing the best possible supply structure is vital. Firms are increasingly implementing electronic distribution strategies to augment existing physical infrastructure for product and service delivery. The study analyzes the impact of channel function performance on relationship quality which is moderated by the extent dependence structure of the relationship. In this process, the impact of supplier function performance on different dimensions of relationship quality in reference to satisfaction, trust, commitment and conflict under various dependence structures have also been diagnosed and analysed.

A Longitudinal Hierarchical Examination of Smart Steps for Stepfamilies With Ethnically and Economically Diverse Couples

2019 ◽  
Vol 41 (2) ◽  
pp. 183-211
Author(s):  
Katie Reck ◽  
Brian Higginbotham ◽  
Jeffrey Dew
Keyword(s):  
Relationship Quality ◽  
Hierarchical Linear Model ◽  
Curve Analysis ◽  
Self Report ◽  
Relationship Education ◽  
Growth Curve Analysis ◽  
Moderating Effects ◽  
The Past ◽  
Relationship Instability ◽  
Over Time

Over the past decade, relationship education has grown as a means of enhancing couple relationships. This longitudinal study was designed to examine the experiences and outcomes of 2,828 adults who participated in the Smart Steps for Stepfamilies: Embrace the Journey program. Self-report measures of relationship quality, commitment, and relationship instability were administered prior to participation, then immediately, 6 weeks, 6 months, and 1 year after participation. A three-level growth-curve analysis using hierarchical linear model suggested that stepfamily participants experienced small but statistically significant immediate increases in relationship quality and stability, but those gains diminished over time. The statistical analyses tested for moderating effects of individual and couple characteristics on programmatic outcomes over time. Application of these findings and implications for relationship education for stepfamilies are discussed.

Relationship quality in a coproduction context and the moderating effects of relationship orientation

2013 ◽  
Vol 24 (9-10) ◽  
pp. 1062-1083 ◽  
Author(s):  
Shih-Hao Wu ◽  
Stephen Chi-Tsun Huang ◽  
Ching-Yi Daphne Tsai ◽  
Hsin-I Chen
Keyword(s):  
Relationship Quality ◽  
Moderating Effects ◽  
Relationship Orientation

The efficacy of trust for the governance of uncertainty and opportunism in megaprojects

2019 ◽  
Vol 27 (1) ◽  
pp. 150-167 ◽  
Author(s):  
Dedong Wang ◽  
Hongwei Fu ◽  
Shaoze Fang
Keyword(s):  
Effective Means ◽  
Environmental Uncertainty ◽  
Equation Modeling ◽  
Moderating Effects ◽  
Content Type ◽  
Different Types ◽  
Different Dimensions ◽  
High Uncertainty ◽  
Behavioral Uncertainty

Purpose The low success rate of megaprojects stems from the opportunism triggered by uncertainty. Developing trust between participants is an effective means to reduce uncertainty, but this process is inevitably affected by contracts. The purpose of this paper is to examine the impact of uncertainty on participants’ opportunism in megaprojects and the effect of trust on reducing uncertainty. At the same time, the moderating effects of contractual control are tested. Design/methodology/approach This research classifies trust into competence-based trust and goodwill-based trust and categorizes uncertainty into environmental uncertainty and behavioral uncertainty. Partial least squares structural equation modeling is used to test the hypotheses based on data collected from 172 respondents. Findings The results show a positive correlation between the two types of uncertainty and opportunism. For the governance of uncertainty, competence-based trust can reduce environmental uncertainty, but it is ineffective for behavioral uncertainty, and goodwill-based trust has a significant effect on both types of uncertainty. The test of moderating effects shows that contractual control strengthens the effect of competence-based trust but weakens the effect of goodwill-based trust, which means that contractual control complements competence-based trust and substitutes for goodwill-based trust. Research limitations/implications This research enriches the theory of megaproject management. First, it validates the role of competence-based trust and goodwill-based trust in reducing the different types of uncertainty in megaprojects. Second, this study clarifies the substitution or complementarity between contractual control and different dimensions of trust in the context of high uncertainty, which provides a comprehensive answer to prior research inconsistencies on contractual control and trust. Practical implications For practice, this research provides some implications for megaproject management. First, project managers should recognize that the match between trust and project uncertainty is key to the success of megaproject governance. For example, some megaprojects involve many organizations, and there are many difficulties in behavioral supervision and performance appraisal. Therefore, developing goodwill-based trust between participants through positive interactions is an effective means to reduce the behavioral uncertainty of all participants and to curb opportunistic behaviors. Originality/value This research validated the role of competence-based trust and goodwill-based trust in reducing the different types of uncertainty in megaprojects. Furthermore, it clarifies the substitution or complementarity between contractual control and different dimensions of trust in the context of high uncertainty, which provides a comprehensive answer to prior research inconsistencies on contractual control and trust.

The Moderating Effects of Service Innovation on Relationship Quality

2019 ◽  
Vol 10 (7) ◽  
pp. 636-653
Author(s):  
Hsiaoping Yeh ◽  
Keyword(s):  
Relationship Quality ◽  
Relationship Marketing ◽  
Customer Loyalty ◽  
Customer Value ◽  
Service Innovation ◽  
Customer Experience ◽  
Moderating Effects ◽  
Quality Of Relationships

Nowadays, relationship marketing (RM) has become one of the most widely discussed marketing theories. In addition to achieving consensus, the most important result of RM is the retention of customers. However, it has not been theorized and discussed in terms of the effect of service innovation on the quality of relationships. This study empirically identifies the important service indications in marketing, i.e., customer value, satisfaction, trust, and loyalty and the developing path among these indicators. Additionally, thestudy also shows that good customer experience, quality of interaction, and innovative services can strengthen the path to developing customer loyalty.

Service quality in bank during an economic crisis

2016 ◽  
Vol 34 (2) ◽  
pp. 235-259 ◽  
Author(s):  
Diego Monferrer-Tirado ◽  
Marta Estrada-Guillén ◽  
Juan Carlos Fandos-Roig ◽  
Miguel Ángel Moliner-Tena ◽  
Javier Sánchez García
Keyword(s):  
Service Quality ◽  
Relationship Quality ◽  
Structural Equation ◽  
Group Analysis ◽  
Moderator Effect ◽  
Content Type ◽  
Positive Effects ◽  
Functional Quality ◽  
Different Dimensions ◽  
Practical Implications

Purpose – The purpose of this paper is to address the aftermath of the crisis that has plagued the Spanish financial sector from a microeconomic and emotional perspective associated to financial entities’ relationships with their customers. Design/methodology/approach – The authors build a model of effects with structural equation modelling based on the quality of the relationship between financial entities and their customers. The authors identify the different dimensions of quality in the entity’s service provision (tangible quality, functional quality and staff quality) as essential antecedents of the different dimensions of relationship quality (satisfaction, trust and loyalty). Moreover, the authors develop a multi-group analysis to test the moderator effect of age in the proposed model. Findings – The work shows that bank customers have been eminently results driven focusing on functional quality which is a determinant cause of customer satisfaction and trust. Research limitations/implications – Furthermore the authors consider that the dimensions of service quality are interrelated. Functional quality represents an essential quality in customer service, whereas tangible and personnel qualities act to reinforce functional quality. In turn, qualities based on tangible aspects have positive effects on qualities based on intangible aspects. Practical implications – Moreover, the results confirm the consideration of related variables to conform the construct of relationship quality: satisfaction, trust and loyalty. Finally, age has been found to have a considerable effect as a moderating variable in the relations. Originality/value – These results represent a significant change in traditional patterns of bank customer behaviour, and fit in with postulates of a new approach based on individual differences in attitudes, with relevant practical implications.

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