Assessment of product debundling trends in the US airline industry: Customer service and public policy implications

2012 ◽  
Vol 46 (2) ◽  
pp. 255-268 ◽  
Author(s):  
Laurie A. Garrow ◽  
Susan Hotle ◽  
Stacey Mumbower
Keyword(s):  
Public Policy ◽  
Customer Service ◽  
Airline Industry ◽  
Policy Implications ◽  
The Us

scholarly journals Public Perceptions about COVID-19 Vaccines: Policy Implications from US Spatiotemporal Sentiment Analytics

2021 ◽  
Author(s):  
G. G. Md. Nawaz Ali ◽  
Md. Mokhlesur Rahman ◽  
Md. Amjad Hossain ◽  
Md. Shahinoor Rahman ◽  
Kamal Chandra Paul ◽  
...  
Keyword(s):  
Public Policy ◽  
Temporal Dynamics ◽  
Herd Immunity ◽  
Healthcare Management ◽  
Policy Implications ◽  
Management Communication ◽  
Public Sentiment ◽  
The Us ◽  
Twitter Users ◽  
Important Time

There exists a compelling need to better understand the temporal dynamics of public sentiment towards COVID-19 vaccines in the US on a national and state-wise level for facilitating appropriate public policy applications. Our analysis of social media data from early February of 2021 and late March of 2021 shows that in spite of overall strength of positive sentiment, and increasing numbers of Americans being fully vaccinated, negative sentiment about COVID-19 vaccines still persists among sections of people who are hesitant towards the vaccine. In this study, we performed sentiment analytics on vaccine tweets, studied changes in public sentiment over time, conducted vaccination sentiment validation using actual vaccination data from the US CDC and Household Pulse Survey (HPS), explored influence of maturity of Twitter user-accounts and generated geographic mapping of sentiments by location of Twitter users. Furthermore, we leverage the emotion polarity based Public Sentiment Scenarios (PSS) framework which was developed for COVID-19 sentiment analytics, to systematically analyze directions for public policy processes to potentially improve the administration of vaccines. Application of the PSS framework provides important time sensitive insights for state and federal government agencies and associated organizations to better implement public policy processes for healthcare management, communication, transparency, motivation and societal operational policies such as social distancing. These insights are expected to contribute to processes that can expedite the vaccination program and move closer to the cherished herd immunity goal.

Non-price competition in the US airline industry: a VAR model

2017 ◽  
Vol 44 (6) ◽  
pp. 882-894
Author(s):  
Carl E. Enomoto ◽  
Karl R. Geisler ◽  
Sajid A. Noor
Keyword(s):  
Quality Of Service ◽  
Customer Service ◽  
Airline Industry ◽  
Price Competition ◽  
Flight Delays ◽  
Content Type ◽  
Customer Complaints ◽  
The Us ◽  
Major Airlines

Purpose The purpose of this paper is to analyze the extent to which major US airlines respond to one another in quality of service improvements. Design/methodology/approach Utilizing monthly data, the authors estimate a five-equation vector autoregressive model to determine which airline leads or follows others in quality of service improvements. Findings This study found that the five major airlines make interrelated decisions when responding to customer complaints concerning flight problems, over-sales, reservations, ticketing, boarding, and customer service. Every airline either responds to or influences the changes in customer complaints faced by at least one other airline, while some airlines do both. However, only one such relationship was found when examining if airlines change the percent of flight delays they have control over in response to changes in flight delays faced by another airline. Practical implications The number of passenger complaints against an airline can be influenced by the airline, as can the number of carrier-caused flight delays. The industry leaders in responsiveness to consumer complaints are US Airways and United. However, airlines do not, as a group, respond to the carrier-caused delays of their competitors. The prescription to improve airline service vis-à-vis flight delays is simple: tell passengers why flights are delayed. To protect or gain market share, airlines would compete for customers by minimizing flight delays in a similar manor to how they respond to customer complaints. Originality/value No other paper that the authors are aware of has addressed the issue of identifying leaders and followers in the US airline industry regarding changes in service quality as reflected by changes in passenger complaints and flight delays.

scholarly journals Public Perceptions of COVID-19 Vaccines: Policy Implications from US Spatiotemporal Sentiment Analytics

Healthcare ◽  
2021 ◽  
Vol 9 (9) ◽  
pp. 1110
Author(s):  
G. G. Md. Nawaz Ali ◽  
Md. Mokhlesur Rahman ◽  
Md. Amjad Hossain ◽  
Md. Shahinoor Rahman ◽  
Kamal Chandra Paul ◽  
...  
Keyword(s):  
Public Policy ◽  
Temporal Dynamics ◽  
Herd Immunity ◽  
Public Perceptions ◽  
Policy Implications ◽  
Social Media Data ◽  
Public Sentiment ◽  
The Us ◽  
Negative Sentiment ◽  
Media Data

There is a compelling and pressing need to better understand the temporal dynamics of public sentiment towards COVID-19 vaccines in the US on a national and state-wise level for facilitating appropriate public policy applications. Our analysis of social media data from early February and late March 2021 shows that, despite the overall strength of positive sentiment and despite the increasing numbers of Americans being fully vaccinated, negative sentiment towards COVID-19 vaccines still persists among segments of people who are hesitant towards the vaccine. In this study, we perform sentiment analytics on vaccine tweets, monitor changes in public sentiment over time, contrast vaccination sentiment scores with actual vaccination data from the US CDC and the Household Pulse Survey (HPS), explore the influence of maturity of Twitter user-accounts and generate geographic mapping of tweet sentiments. We observe that fear sentiment remained unchanged in populous states, whereas trust sentiment declined slightly in these same states. Changes in sentiments were more notable among less populous states in the central sections of the US. Furthermore, we leverage the emotion polarity based Public Sentiment Scenarios (PSS) framework, which was developed for COVID-19 sentiment analytics, to systematically posit implications for public policy processes with the aim of improving the positioning, messaging, and administration of vaccines. These insights are expected to contribute to policies that can expedite the vaccination program and move the nation closer to the cherished herd immunity goal.

scholarly journals EDTAKI: A Nephrology and Public Policy Committee (NPPC) Platform Call for More European Involvement in AKI

2021 ◽  
Author(s):  
Raymond Vanholder ◽  
Eric Rondeau ◽  
Hans-Joachim Anders ◽  
Nicholas Carlson ◽  
Danilo Fliser ◽  
...  
Keyword(s):  
Public Policy ◽  
Economic Status ◽  
Research Priorities ◽  
Kidney Injury ◽  
Scientific Output ◽  
Current Position ◽  
Central Eastern Europe ◽  
The Us ◽  
Key Aspects ◽  
Policy Committee

Abstract Acute Kidney Injury (AKI) is an often neglected but crucial element of clinical nephrology. The aim of the Nephrology Public Policy Committee (NPPC) of the European Renal Association – European Dialysis and Transplant Association (ERA-EDTA) is to promote several key aspects of European nephrology. One of the targets proposed by NPPC was to advance European nephrology involvement in AKI. We undertook literature analyses to define the current position of European nephrology in the field of AKI compared to other regions, and about how different European countries compare to each other. It appeared that vis-à-vis countries with a comparable socio-economic status (the US, Australia, New Zealand, Canada), the European contribution was almost 50% lower. Within Europe, Central/Eastern Europe and countries with a lower gross domestic product (GDP) showed lower scientific output. Nephrologists contributed to less than half of the output. There was no trend for a change over the last decade. It is concluded that there is room to improve the contribution of European nephrology in the field of AKI. We propose a model on how to promote clinical collaboration on AKI across Europe, the creation of a pan-European nephrology network of interested units is proposed, to improve clinical outcomes, increase nephrologist involvement and awareness outside nephrology, and stimulate research on AKI in Europe. Accordingly, we also propose a list of research priorities and stress the need for more European funding of AKI research.

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