scholarly journals Determination of a Customer Value-oriented Product Portfolio

Procedia CIRP ◽  
2016 ◽  
Vol 50 ◽  
pp. 82-87 ◽  
Author(s):  
Eric Rebentisch ◽  
Günther Schuh ◽  
Michael Riesener ◽  
Max Gerlach ◽  
Paul Zeller
Keyword(s):  
Customer Value ◽  
Product Portfolio

scholarly journals PENENTUAN PRIORITAS PENINGKATAN KUALITAS JASA DENGAN MENGGUNAKAN METODE IMPORTANCE-PERFORMANCE ANALYSIS (IPA) DAN INDEKS POTENTIAL GAIN CUSTOMER VALUE (PGCV)

2021 ◽  
Vol 23 (2) ◽  
pp. 352
Author(s):  
Nur Hakim Arifianto ◽  
Sauptika Kancana ◽  
Adi Soeprapto
Keyword(s):  
Customer Value ◽  
Sampling Methods ◽  
Spare Parts ◽  
Quality Of Services ◽  
Repair Shop ◽  
Potential Gain ◽  
Margin Of Error ◽  
And Performance

The purpose of the research is (1) analyzing the level of conformity betweenexpectations (importance) customer and performance (performance) of the company against the quality of services provided by Yamaha Motorcycle repair shop (2) Determine the priority Quality improvement based on the level of conformity and index of Potential Gain Customer Value (PGCV) to improve the quality of services provided by Yamaha Motorcycle repair shop. The population in this research is a customer Yamaha Motorcycle repair shop Demangan Yogyakarta for approximately arround 2 months April 2019 till June 2019.Determination of the number of samples will be determined by the level of Confidance 95% and margin of error is 10% then obtained the number of samples as many as 98 people. The sampling techniques used in this study were based on Non Probabiliy Sampling methods using the Accidental Sampling approach.The results showed that (1) the level of conformity between expectations (importance) of the customer and performance (performance) of the company against the quality of services provided by the Yamaha Motorcycle repair shop Demangan Yogyakarta has an average level of conformity Below 100% of which is 88.30%. 88.30% means the company lacks or does not fulfill what is considered important by the customer and the service has not beensatisfactory; (2) Priority of improvement of service quality (top priority in the Quadrant A IPA diagram with index PGCV) namely: 1) Workshop Yamaha new source Motor Demangan has a complete spare parts, 2) equipment used Yamaha Workshop new source Demangan complete, 3) Employees Yamaha Motorcycle repairshop Demangan tell the customers when the service is certainly motorbike will be delivered, 4) Employees Yamaha Motorcycle repair shop Demangan always ready in responding to customer demand, 5) Mechanics workshop Yamaha Motorcycle repair shop Demangan fast In servicing motorcycles, 6) Employees Yamaha Motorcycle repair shop Demangan always able to answer questions related to Yamaha motorcycles, 7) Employees Yamaha Motorcycle repair shop Demangan always prioritize the expectations of customers.

scholarly journals Pengaruh Nilai Pelanggan Dan Electronic Word Of Mouth Terhadap Kepuasan Pengunjung Dengan Keputusan Berkunjung Sebagai Variabel Intervening Pada New Marjoly Beach And Resort

2020 ◽  
Vol 4 (1) ◽  
pp. 64-76
Author(s):  
Atika Rosifa ◽  
Lia Suprihartini ◽  
Roni Kurniawan
Keyword(s):  
Data Quality ◽  
Path Analysis ◽  
Customer Value ◽  
Sampling Method ◽  
Word Of Mouth ◽  
Sampling Technique ◽  
Electronic Word Of Mouth ◽  
Analysis Method ◽  
Visitor Satisfaction

This study aims to determine the effect of customer value on visitor satisfaction through visiting decisions, the influence of electronic word of mouth on visitor satisfaction through visiting decisions, the effect of customer value and electronic word of mouth partially on visiting decisions, the influence of customer value and electronic word of mouth partial to visitor satisfaction and the effect of visiting decisions on visitor satisfaction. Determination of the sample using the incidental sampling method, with the sampling technique using the Slovin formula to obtain 96 respondents. The analysis method used in this research is descriptive test, data quality test, classic assumption test, path analysis, and hypothesis testing. The results of the analysis in this study indicate that customer value partially has a significant effect on visitor satisfaction. Partially, electronic word of mouth has a significant effect on visitor satisfaction. Customer value partially has a significant effect on visiting decisions. Partially, electronic word of mouth has no significant effect on visiting decisions. The decision to visit is not able to mediate between customer value and visitor satisfaction and the decision to visit is also unable to mediate between electronic word of mouth and visitor satisfaction. Based on the research results, it is hoped that the new marjoly beach and resort can maintain and increase visitor satisfaction by paying attention to what factors can support customer value and electronic word of mouth.

scholarly journals Value Chains as the Tools for Differentiation of Offer in Services

2016 ◽  
Vol 4 (1) ◽  
pp. 27-31
Author(s):  
Alexandra Rovňanová ◽  
◽  
Mária Rostášová ◽  
Marek Valica
Keyword(s):  
Value Chain ◽  
Virtual World ◽  
Customer Value ◽  
Added Value ◽  
Value Chains ◽  
Product Portfolio ◽  
Draft Sequence ◽  
Service Company ◽  
Supply And Distribution

Customers are generally characterized by having different requirements in selection from the product offer. They are interested in the so-called differentiated offers on the market because the differentiation of services is based on providing higher added value to the customers in comparison with competitors. One of the ways of possible solution is the use of value chain which enables company to find the opportunities to differentiate its product portfolio. The value chain can be used for finding the sources of differentiation and suitable placement in a customer value chain, for identifying a way to create the value of competition as well as for ensuring of the most profitable placement in supply and distribution value chains. Contribution focuses on the possibility of using diagnostics of value chains in services and it also presents a draft sequence of the diagnostic phases applied in the evaluation of activities/processes contained in the value chains. An important part of this contribution is connected with the ideas about the completion of traditional value chain with virtual value chain. It presents the proposals to discussion which should currently integrate the virtual world of information into further value chains of service company activities.

scholarly journals Marketing Strategy Planning Based on Customer Value

2021 ◽  
Vol 4 (2) ◽  
pp. 29-40
Author(s):  
Gilang Fatikhul Burhan ◽  
Agus Mansur
Keyword(s):  
Customer Value ◽  
Marketing Strategies ◽  
Target Market ◽  
Service Companies ◽  
Segmentation Strategy ◽  
Strategy Planning ◽  
Tourism Service ◽  
Market Strategies ◽  
A Company

Determination of marketing strategies is crucial in the process of running a company. The concept of customer value has become increasingly used in marketing strategies and literature in recent years. Understanding customer needs and desires is very important in designing effective market strategies. Strategy makers must consider the complexity of factors when evaluating and choosing marketing strategies. CV Rumah Mesin is a company engaged in the supply and manufacture of various types of machinery. CV Rumah Mesin has difficulty in maintaining sales consistency which has an impact on sales turnover. The purpose of this study is to identify the level of performance and consumer expectations of products and services at CV Rumah Mesin and develop appropriate marketing strategies based on the results of identifying the performance and expectations of consumers. The method used in this research is Modified Servqual and AHP. From the results of the analysis and discussion of research that has been done, it can be concluded that there are several factors that must be improved by the company such as the guarantee of machine products, the safety of machine products, the safety of product shipments, the availability of varied machine products, and the company will never be busy (ignoring ) response from consumers. In marketing its products, company can use the target market segmentation strategy to consumer agencies such as the industry service and the tourism service. Companies can provide responsive post-sale services in providing certain guarantees to consumers in an effort to differentiate from competing companies

scholarly journals THE DEVELOPMENT OF ACCOUNTING LEARNING MANAGEMENT ON CURRICULUM 2013 BASED ON LESSON STUDY AT VOCATIONAL SCHOOL IN SURAKARTA CITY, CENTRAL JAVA, INDONESIA

2019 ◽  
Vol 7 (4) ◽  
pp. 214-222
Author(s):  
Suyatmini ◽  
Yetty Sarjono ◽  
Titik Asmawati ◽  
Wafrotur Rohmah
Keyword(s):  
Data Collection ◽  
Lesson Study ◽  
Vocational School ◽  
Learning Activity ◽  
Research Approach ◽  
Learning Material ◽  
Product Portfolio ◽  
School Teachers ◽  
Learning Management

Purpose: The purpose of this research is to analysis and to describe the development of accounting learning management on curriculum 2013 based on lesson study. Methodology: This research approach used was research and development. The subject of the study is accounting vocational school teachers at Surakarta. The method research data collection used were observation, interview, and documentation. This research also used focus group discussion. The data analysis technique used interactive analysis that involved: data collection, reduction, display, and verification. Main finding: The research results showed that 1) this following steps did the development of learning: (a) syllabus studying; (b) the learning material identification; (c) the determination of learning goal; (d) the development of learning activity; (e) the explanation of assessment kinds that will be used; f) the division of time allocating and (g) the determination of study resources.  2) The development of learning conducting was done by (a) the learning activity that designed so that teachers can perform the learning process professionally (b) the learning activity was organized to be activated, such as Introduction, main activity, and closing. The main event was explained as: exploration, elaboration, and confirmation, in the form of to observe, to ask, to collect information to socialize and to communicate. 3) The development of learning evaluation was done by using test and nontest in the formed of written test (paper and pencil test) or spoken, job observing, attitude measurement, assessment of job result, such as: assignment, project and/or product, portfolio usage, and self-assessment. Implication: This finding can help accounting Vocational School teachers in managing accounting learning with the 2013 curriculum.Novelty: The results show the development in the management of accounting learning both in the preparation of learning plans, implementation of learning, and evaluation of learning.

Galactic orbits of stars

1966 ◽  
Vol 25 ◽  
pp. 93-97
Author(s):  
Richard Woolley
Keyword(s):  
Globular Cluster ◽  
Potential Field ◽  
High Velocity ◽  
Velocity Vector ◽  
Variable Stars ◽  
The Sun ◽  
Proper Motions ◽  
Rr Lyrae ◽  
The Galaxy

It is now possible to determine proper motions of high-velocity objects in such a way as to obtain with some accuracy the velocity vector relevant to the Sun. If a potential field of the Galaxy is assumed, one can compute an actual orbit. A determination of the velocity of the globular clusterωCentauri has recently been completed at Greenwich, and it is found that the orbit is strongly retrograde in the Galaxy. Similar calculations may be made, though with less certainty, in the case of RR Lyrae variable stars.

Distance to SN 1987A and the LMC

1999 ◽  
Vol 190 ◽  
pp. 549-554
Author(s):  
Nino Panagia
Keyword(s):  
Angular Size ◽  
Large Magellanic Cloud ◽  
Magellanic Cloud ◽  
Light Curves ◽  
Distance Modulus ◽  
Absolute Size ◽  
Sn 1987A

Using the new reductions of the IUE light curves by Sonneborn et al. (1997) and an extensive set of HST images of SN 1987A we have repeated and improved Panagia et al. (1991) analysis to obtain a better determination of the distance to the supernova. In this way we have derived an absolute size of the ringRabs= (6.23 ± 0.08) x 1017cm and an angular sizeR″ = 808 ± 17 mas, which give a distance to the supernovad(SN1987A) = 51.4 ± 1.2 kpc and a distance modulusm–M(SN1987A) = 18.55 ± 0.05. Allowing for a displacement of SN 1987A position relative to the LMC center, the distance to the barycenter of the Large Magellanic Cloud is also estimated to bed(LMC) = 52.0±1.3 kpc, which corresponds to a distance modulus ofm–M(LMC) = 18.58±0.05.

International determination of the total motion of the pole

1961 ◽  
Vol 13 ◽  
pp. 29-41
Author(s):  
Wm. Markowitz
Keyword(s):  
Secular Motion ◽  
The Future

A symposium on the future of the International Latitude Service (I. L. S.) is to be held in Helsinki in July 1960. My report for the symposium consists of two parts. Part I, denoded (Mk I) was published [1] earlier in 1960 under the title “Latitude and Longitude, and the Secular Motion of the Pole”. Part II is the present paper, denoded (Mk II).

Time and Latitude in South Africa

1972 ◽  
Vol 1 ◽  
pp. 27-38
Author(s):  
J. Hers
Keyword(s):  
South Africa ◽  
Cape Town ◽  
Astronomical Observations ◽  
Royal Observatory ◽  
The Republic ◽  
Astronomical Determination ◽  
Limited Accuracy ◽  
Better Than

In South Africa the modern outlook towards time may be said to have started in 1948. Both the two major observatories, The Royal Observatory in Cape Town and the Union Observatory (now known as the Republic Observatory) in Johannesburg had, of course, been involved in the astronomical determination of time almost from their inception, and the Johannesburg Observatory has been responsible for the official time of South Africa since 1908. However the pendulum clocks then in use could not be relied on to provide an accuracy better than about 1/10 second, which was of the same order as that of the astronomical observations. It is doubtful if much use was made of even this limited accuracy outside the two observatories, and although there may – occasionally have been a demand for more accurate time, it was certainly not voiced.

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