Teaching residents to communicate: The use of a telephone triage system in an academic ambulatory clinic

2010 ◽  
Vol 80 (3) ◽  
pp. 351-353 ◽  
Author(s):  
Panagiota Caralis
Keyword(s):  
Telephone Triage ◽  
Triage System ◽  
Ambulatory Clinic

scholarly journals An audit of acute oncology services: patient experiences of admission procedures and staff utilisation of a new telephone triage system

2016 ◽  
Vol 24 (12) ◽  
pp. 5041-5048 ◽  
Author(s):  
Lorraine Warrington ◽  
Patricia Holch ◽  
Lucille Kenyon ◽  
Ceri Hector ◽  
Krystina Kozlowska ◽  
...  
Keyword(s):  
Patient Experiences ◽  
Telephone Triage ◽  
Triage System

scholarly journals The impact of the Covid-19 pandemic on care of women with ectopic pregnancy in a tertiary London hospital

2021 ◽  
Vol 13 (4) ◽  
pp. 395-398
Author(s):  
J.E. Gaughran ◽  
D.M. Geddes-Barton ◽  
T Cliff ◽  
F Bailey ◽  
C Ovadia ◽  
...  
Keyword(s):  
Complication Rates ◽  
Telephone Triage ◽  
Management Options ◽  
Triage System ◽  
Patient Demographics ◽  
Significant Difference ◽  
Diagnosis Rate ◽  
Ectopic Pregnancies ◽  
Operative Findings ◽  
The Impact

Background: In response to the COVID-19 pandemic, a central London tertiary referral hospital’s nurse-led Early Pregnancy & Acute Gynaecology Unit (EPAGU) suspended its walk-in service in favour of a telephone triage system with scheduled appointments. Objective: To assess if the pandemic and this adaptation to clinical services had an impact on the presentation, management and complication rate of ectopic pregnancies. Materials and Methods: A retrospective review was performed of ectopic pregnancies diagnosed in the EPAGU between 5th of March 2020 – 15th of July 2020 (pandemic) and 5th of March 2019 – 15th of July 2019 (pre-pandemic). Main outcome measures: Ultrasound findings, patient demographics, serum hCG concentrations, operative findings and complications. Results: There was a 36% reduction in attendances to the unit during the pandemic. Allowing for this, there was no significant difference in the diagnosis rate between the two periods. There was no significant difference in the gestation at diagnosis, serum hCG concentration or volume of mass at presentation. There was also no significant difference in rate of surgical intervention or complications including rupture of fallopian tube, haemoperitoneum or need for blood transfusion. Conclusion: This study suggests this is a safe means of caring for women with ectopic pregnancies which does not limit management options nor lead to higher complication rates. What is new: Other EPAGUs may choose to adopt a telephone triage system with reassurance of its safety.

scholarly journals Triage in emergency psychiatry

2000 ◽  
Vol 24 (7) ◽  
pp. 261-264 ◽  
Author(s):  
Audrey Morrison ◽  
Alastair Hull ◽  
Beryl Shepherd
Keyword(s):  
Response Assessment ◽  
Emergency Psychiatry ◽  
Clinical Implications ◽  
Telephone Triage ◽  
Triage System ◽  
Psychiatric Emergencies ◽  
Admission Rates ◽  
Speed Of Response ◽  
System Information ◽  
The Impact

Aims & MethodPsychiatric emergencies constitute a large proportion of psychiatric referrals, with the response to this need therefore of great importance. The impact of the introduction of a telephone triage system on such factors as speed of response, assessment site, outcome and the personnel performing the assessment is examined within the context of closing of a 24-hour open access emergency system. Information was gathered from all emergency referrals, with 80 subjects randomly chosen and studied in depth.ResultsThe triage system afforded a greater flexibility of response, and the involvement of more experienced clinicians. It did not reduce the overall referral or admission rates.Clinical ImplicationsTriage was found to be an effective method of introducing flexibility of response to emergency referrals while encouraging continuity of patient care.

A retrospective quality assessment of the 7119 call triage system in Tokyo – telephone triage for non-ambulance cases

2014 ◽  
Vol 20 (5) ◽  
pp. 233-238 ◽  
Author(s):  
Atsushi Sakurai ◽  
Naoto Morimura ◽  
Munekazu Takeda ◽  
Kunihisa Miura ◽  
Naoshi Kiyotake ◽  
...  
Keyword(s):  
Quality Assessment ◽  
Telephone Triage ◽  
Triage System
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