Hospital consultants breaking bad news with simulated patients: An analysis of communication using the Roter Interaction Analysis System

2011 ◽  
Vol 83 (2) ◽  
pp. 185-194 ◽  
Author(s):  
Laura Vail ◽  
Harbinder Sandhu ◽  
Joanne Fisher ◽  
Heather Cooke ◽  
Jeremy Dale ◽  
...  
Keyword(s):  
Interaction Analysis ◽  
Bad News ◽  
Simulated Patients ◽  
Breaking Bad News ◽  
Breaking Bad ◽  
Roter Interaction Analysis System ◽  
Analysis System

scholarly journals Relationships of trainee dentists’ empathy and communication characteristics with simulated patients’ assessment in medical interviews

2018 ◽  
Author(s):  
Sho Watanabe ◽  
Toshiko Yoshida ◽  
Takayuki Kono ◽  
Hiroaki Taketa ◽  
Noriko Shiotsu ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Emotional Expression ◽  
Interaction Analysis ◽  
Data Gathering ◽  
Simulated Patients ◽  
Information Giving ◽  
Medical Interviews ◽  
Roter Interaction Analysis System ◽  
Jefferson Scale Of Empathy ◽  
Analysis System

AbstractObjectivesWe aimed to clarify the characteristics of communication between trainee dentists and simulated patients (SPs) and to examine how the level of trainee dentists’ self-reported empathy influences assessment by SPs in medical interviews.Materials and methodsThe study involved 100 trainee dentists at Okayama University Hospital and eight SPs. The trainee dentists conducted initial interviews with the SPs after completing the Japanese version of the Jefferson Scale of Empathy. Their interviews were recorded and analyzed using the Roter Interaction Analysis System. The SPs assessed the trainees’ communication immediately after each interview. The trainee dentists were classified into two groups (more positive and less positive groups) according to SP assessment scores.ResultsCompared with the less positive trainees, the more positive trainees scored higher on the [Emotional expression] and lower on the [Medical data gathering] Roter Interaction Analysis System categories. There was no difference in [Dental data gathering] between the two groups. The SPs of more positive trainees had higher rates of [Positive talk] and [Emotional expression] and lower rates of [Medical information giving] and [Dental information giving]. The trainees with more positive ratings from SPs had significantly higher Jefferson Scale of Empathy total scores.ConclusionThe results of this study suggest that responding to the SPs’ emotions is a relevant characteristic of dentist–SP communication to SPs’ positive assessment in medical interviews. Further, trainees’ self-reported empathy was related with the SPs’ assessment of trainees’ communication, which indicated that patient satisfaction can be improved by increasing the dentist’s empathy. Thus, an empathic attitude among dentists is a significant determinant of patient satisfaction.

Barriers to breaking bad news among medical and surgical residents

2001 ◽  
Vol 35 (3) ◽  
pp. 197-205 ◽  
Author(s):  
Sonia Dosanjh ◽  
Judy Barnes ◽  
Mohit Bhandari
Keyword(s):  
Bad News ◽  
Breaking Bad News ◽  
Breaking Bad ◽  
Surgical Residents

Breaking bad news – Ärztliche Fortbildungsveranstaltungen zum Aufklärungsgespräch: Inhalte und erste Evaluationsergebnisse

2004 ◽  
Vol 5 (03) ◽  
Author(s):  
E Herrmann ◽  
H Ortwein ◽  
A Klambeck ◽  
C Schwarz ◽  
J Schildmann
Keyword(s):  
Bad News ◽  
Breaking Bad News ◽  
Breaking Bad

Breaking bad news

1992 ◽  
Vol 157 (9) ◽  
pp. 615-621 ◽  
Author(s):  
Rodger C Charlton
Keyword(s):  
Bad News ◽  
Breaking Bad News ◽  
Breaking Bad

Breaking bad news about glaucoma: a SPIKES strategy primer

2021 ◽  
Author(s):  
Parul Ichhpujani ◽  
Gagan Kalra ◽  
Ekta Singla ◽  
Suresh Kumar
Keyword(s):  
Bad News ◽  
Breaking Bad News ◽  
Breaking Bad
Sign in / Sign up

Export Citation Format

Share Document