Best Practice for Australian Chronic Heart Failure Management Programs: Strategic Positioning for Health Service Quality and Expansion

2010 ◽  
Vol 16 (8) ◽  
pp. S91
Author(s):  
Patricia M. Davidson ◽  
Andrea Driscoll ◽  
Nancy Huang ◽  
Zoe Aho ◽  
Henry Krum ◽  
...  
Keyword(s):  
Heart Failure ◽  
Chronic Heart Failure ◽  
Health Service ◽  
Service Quality ◽  
Best Practice ◽  
Heart Failure Management ◽  
Strategic Positioning ◽  
Health Service Quality

Best Practice for Australian Chronic Heart Failure Management Programs

2009 ◽  
Vol 18 ◽  
pp. S170
Author(s):  
A. Driscoll ◽  
P.M. Davidson ◽  
S. Hood ◽  
N. Huang ◽  
Z. Aho ◽  
...  
Keyword(s):  
Heart Failure ◽  
Chronic Heart Failure ◽  
Best Practice ◽  
Heart Failure Management

PENGARUH KUALITAS PELAYANAN BPJS KESEHATAN TERHADAP KEPUASAN PENGGUNA PERSPEKTIF DOKTER RUMAH SAKIT HERMINA BOGOR

2017 ◽  
Vol 2 (1) ◽  
pp. 1-12
Author(s):  
Baby Silvia Putri ◽  
Lindawati Kartika
Keyword(s):  
Health Insurance ◽  
Health Service ◽  
Service Quality ◽  
Multiple Regression ◽  
National Health Insurance ◽  
Descriptive Analysis ◽  
National Health Insurance Program ◽  
Insurance Program ◽  
Health Insurance Program ◽  
Health Service Quality

The study aimed to analyze the perceptions of the doctors of Hermina Hospital Bogor on BPJS health service quality and satisfaction level of the national health insurance program and to analyze the effects of service quality on the doctors’ satisfaction. Questionnaires were utilized to obtain the primary data, while literature reviews were conducted to obtain the secondary data. The data were analyzed by using descriptive analysis and multiple regression analysis. The results of this research, in reference to the descriptive analysis of the perceptions of the doctors in Hermina Hospital Bogor on satisfaction and quality service of the National Health Insurance program, indicated that the program is considered unsuitable in its implementation. The results of multiple regression showed that the variables of BPJS service quality have influences on the satisfaction of the doctors of Hermina Hospital Bogor. Keywords: health service quality, satisfaction, hospital

scholarly journals Development of a Best Practice Statement on the Use of Ankle-Foot Orthoses Following Stroke in Scotland

2010 ◽  
Vol 34 (3) ◽  
pp. 245-253 ◽  
Author(s):  
Roy Bowers ◽  
Karyn Ross
Keyword(s):  
Health Service ◽  
Working Group ◽  
Best Practice ◽  
Foot Orthoses ◽  
Ankle Foot Orthoses ◽  
Expert Working Group ◽  
Health Service Quality ◽  
The Impact ◽  
Successes And Challenges

A National Health Service Quality Improvement Scotland (NHS QIS) scoping exercise in 2007 identified the use of ankle-foot orthoses (AFOs) following stroke as a clinical improvement priority, leading to the development of a best practice statement (BPS) on AFO use after stroke. This paper outlines the development process of the BPS which is available from NHS QIS. The authors were involved as part of a working group that included practitioners from the fields of orthotics, physiotherapy, stroke nursing and bioengineering, staff of NHS QIS and a patient representative. In consultation with an NHS QIS health services researcher, the authors undertook a systematic literature review to evidence where possible the recommendations made in the BPS. Where evidence was unavailable, consensus was reached by the expert working group. As the BPS was designed for the non-specialist and non-orthotic practitioner the authors also developed educational resources which were included within the BPS to aid the understanding of the principles underpinning orthotic design and prescription. The BPS has been widely distributed throughout the health service in Scotland and is available electronically at no cost via the NHS QIS website. As part of an ongoing evaluation of the impact of the BPS on the quality of orthotic provision, NHS QIS has invited feedback regarding successes and challenges to implementation.

Evidence-based chronic heart failure management programs: reality or myth?

2009 ◽  
Vol 18 (6) ◽  
pp. 450-455 ◽  
Author(s):  
A Driscoll ◽  
L Worrall-Carter ◽  
D L Hare ◽  
P M Davidson ◽  
B Riegel ◽  
...  
Keyword(s):  
Heart Failure ◽  
Chronic Heart Failure ◽  
Evidence Based ◽  
Heart Failure Management

Towards a Customer-Centric Framework for Evaluation of E-Health Service Quality

2018 ◽  
pp. 199-218
Author(s):  
Michael Mutingi
Keyword(s):  
Health Service ◽  
Health Services ◽  
Service Quality ◽  
Healthcare Service ◽  
Quality Evaluation ◽  
Service Providers ◽  
Customer Experience ◽  
Evaluation Framework ◽  
Service Quality Evaluation ◽  
Health Service Quality

As the awareness of the importance of healthcare service quality and pressures from stakeholders continue to grow, healthcare service providers have no option except to develop appropriate service quality evaluation procedures. Patient satisfaction is imperative, and has become a critical issue especially in e-health services. Although healthcare service providers have become aware of the need for improving customer experience through provision of customer-centric services, virtually none of the existing e-health quality evaluation frameworks are grounded on customer-centric metrics. In this chapter, a critical analysis of existing evaluation initiatives is presented from the context of e-health services. Critical areas of e-health service are investigated to determine quality dimensions that influence customer experience. From this analysis, a customer-centric evaluation framework is proposed, comprising four e-health service quality scales. The framework provides a platform for continuous improvement in e-health service.

scholarly journals Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis

2020 ◽  
pp. 1803-1812 ◽  
Author(s):  
Reham Zuhier Qasim Almomani ◽  
Ruba Risheed Al-Ghdabi ◽  
Khaled Mohammad Banyhamdan
Keyword(s):  
Health Service ◽  
Service Quality ◽  
Public Hospitals ◽  
Patients Satisfaction ◽  
Health Service Quality
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