scholarly journals Looking Across the Continuum of Care: A Revitalization of Blood and Marrow Transplant Patient Education

2018 ◽  
Vol 24 (3) ◽  
pp. S450
Author(s):  
Jennifer Ann Matoush ◽  
Heather Noel Urbanski ◽  
Michel Lynn Benz ◽  
Molly B. Buchtman ◽  
Joan Theuer ◽  
...  
Keyword(s):  
Patient Education ◽  
Transplant Patient ◽  
Continuum Of Care ◽  
Marrow Transplant ◽  
Blood And Marrow Transplant ◽  
The Continuum

Gaining patient experience insights

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Maitane GARCÍA-LÓPEZ ◽  
Ester VAL ◽  
Ion IRIARTE ◽  
Raquel OLARTE
Keyword(s):  
Type 1 Diabetes ◽  
Patient Experience ◽  
Patient Perspective ◽  
Continuum Of Care ◽  
Theoretical Framework ◽  
Cognitive Responses ◽  
The Continuum

Taking patient experience as a basis, this paper introduces a theoretical framework, to capture insights leading to new technological healthcare solutions. Targeting a recently diagnosed type 1 diabetes child and her mother (the principal caregiver), the framework showed its potential with effective identification of meaningful insights in a generative session. The framework is based on the patient experience across the continuum of care. It identifies insights from the patient perspective: capturing patients´ emotional and cognitive responses, understanding agents involved in patient experience, uncovering pain moments, identifying their root causes, and/or prioritizing actions for improvement. The framework deepens understanding of the patient experience by providing an integrated and multi-leveled structure to assist designers to (a) empathise with the patient and the caregiver throughout the continuum of care, (b) understand the interdependencies around the patient and different agents and (c) reveal insights at the interaction level.

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