Can We Talk about Emotional Flexibility? Cognitive Emotional Regulation Strategies as Moderator of the Relationship between Emotional Labor and Self Esteem

2011 ◽  
Vol 12 (1-2) ◽  
pp. 47-58
Author(s):  
Tuheena Mukherjee ◽  
Kanika T. Bhal
Keyword(s):  
Emotional Labor ◽  
Emotional Regulation ◽  
Self Esteem ◽  
Emotional Flexibility ◽  
Regulation Strategies ◽  
The Relationship

Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction

2015 ◽  
Vol 29 (1) ◽  
pp. 71-80 ◽  
Author(s):  
Won-Moo Hur ◽  
Tae-Won Moon ◽  
Yeon Sung Jung
Keyword(s):  
Job Satisfaction ◽  
Customer Satisfaction ◽  
Emotional Labor ◽  
Emotional Regulation ◽  
Surface Acting ◽  
Deep Acting ◽  
Content Type ◽  
Employee Job Satisfaction ◽  
Regulation Strategies ◽  
The Relationship

Purpose – This study aims to extend emotional labor theories to the customer outcomes by examining a theoretical model of how emotional labor performed by the service worker affects customer satisfaction in a mediated way. Design/methodology/approach – Structural equation modeling analyses partially support for our hypotheses from 282 dyadic survey data [i.e. service interactions customers (seniors) and service employees (caregivers)] from a home caregiver firm in South Korea. Findings – The results of our study found that employee’s emotional regulation strategies of deep acting and surface acting differentially affect customer satisfaction, and that employee’s job satisfaction mediates the relationship between employee’s emotional regulation strategies and customer satisfaction. More specifically, the relationship between surface acting and customer satisfaction is fully mediated by employee’s job satisfaction, whereas the relationship between deep acting and customer satisfaction is partially mediated by employee’s job satisfaction. Originality/value – Our study is the first to provide an empirical test of how employee job satisfaction mediates the relationship between employee emotional labor and customer satisfaction in service interactions. This research sheds light on the crucial role of employee job satisfaction that can be an important consideration to boost service quality and customer satisfaction by facilitating employee emotional labor.

387 The moderating effect of emotion regulation strategies in the relationship between insomnia severity and bedtime procrastination

SLEEP ◽  
2021 ◽  
Vol 44 (Supplement_2) ◽  
pp. A153-A154
Author(s):  
Huisu Jeon ◽  
Sonhye Jeoung ◽  
Goeun Kim ◽  
Hyeyoung An ◽  
Hyojin Nam ◽  
...  
Keyword(s):  
Negative Correlation ◽  
Emotional Regulation ◽  
Significant Negative Correlation ◽  
Moderating Effect ◽  
Active Regulation ◽  
Support Seeking ◽  
Regulation Strategies ◽  
Bedtime Procrastination ◽  
The Relationship ◽  
Insomnia Severity

Abstract Introduction Bedtime Procrastination (BP) is defined as the behavior of going to bed later than intended, despite the absence of external factors. Bedtime procrastination is also prevalent among insomnia patients, and is associated with various sleep problems. Recent studies suggest emotional regulation as a mechanism of the procrastination behavior that is the conceptual foundation of bedtime procrastination. Emotional regulation difficulties are also associated with insomnia, but there is still a lack of research on the relationship between insomnia, emotional regulation strategies and bedtime procrastination. Thus, the study assumed that severity of insomnia would affect bedtime procrastination, and examined the moderating effect of the emotional regulation strategies in this relationship. Methods This study was conducted in 376 adults (mean age 23.73 ±2.14 years, 84.6% females). Participants were asked to answer Bedtime procrastination scale (BPS), an emotional regulation strategy checklist, and the Insomnia severity scale (ISI). Results As a result, a significant positive correlation was found between insomnia severity and bedtime procrastination (r=.286, p<.01), and avoidant/distractive regulation style (r=.101, p<.05). active regulation style (r=-.172, p<.01) and support seeking regulation style (r=-.102, p<.01) showed a significant negative correlation with the severity of insomnia. Bedtime procrastination behavior showed significant negative correlation only with active regulation style (r=-.151, p<.01). Support seeking regulation style moderated the relationship between insomnia and bedtime procrastination behavior (B=.0165, 95%, CI=.0014, .0316). The interaction effect between insomnia and support seeking regulation style was also significant (∆R^2=.0112, p<.05), indicating that the effect of insomnia on bedtime procrastination depends on the level of use of the support seeking regulation style. Conclusion These findings suggest that the level of support seeking regulation style is meaningful in terms of how insomnia affects bedtime procrastination. Support (if any) This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea(NRF-2018S1A5A8026807)

scholarly journals EMOTIONAL REGULATION ON NEGATIVE AFFECT AND AGGRESSION: A REVIEW

2021 ◽  
Vol 4 (2) ◽  
pp. 29-44
Author(s):  
Nur Syafiqa Balqis Md. Din ◽  
Mahadir Ahmad
Keyword(s):  
Negative Affect ◽  
Emotional Regulation ◽  
Negative Emotion ◽  
Negative Mood ◽  
The Past ◽  
Negative Emotional State ◽  
Regulation Strategies ◽  
The Relationship ◽  
Intense Emotion

Abstract: The frustration-aggression theorists generally posit aggression based on the influence of negative emotion or affect. Recently, investigation on the principles that influence the tendencies for aggressive responses play out in the mediating pathway, with the context that negative affect may or may not directly lead to aggression. Within the exploration at modifying the frustration-aggression concept, emotional regulation is an identified mechanism that buffers aggression resulting from negative emotional experiences. In turn, this has challenged the traditional frustration-aggression theory that indicates frustration (negative affect) does not always lead to aggression, in the case where the intense emotion from the relevant external situation has a chance to be modulated. However, little studies have documented the role of emotional regulation on negative affect and aggression. Therefore, this paper presents the nature of negative affect and emotional regulation strategies on aggression, while relating their pathway based on the contemporary General Aggression Model (GAM). We utilised the Google Scholar as the database in locating the relevant articles, with the terms focused on “Emotional Regulation” AND “Negative Affect” OR “Negative Mood” OR “Negative Emotion” AND “Aggression”. Reviews on the past studies that have investigated the role of emotional regulation on the relationship between aspects of negative affect and aggression are also discussed.  Emotional regulation has been consistently identified as an important mechanism that mediates the effect on negative emotional state on aggressive behaviours. Future studies are suggested to further investigate the inherent strategies of emotional regulation and taps into different forms of negative affect, besides anger, on aggression.

scholarly journals The Role of the Quality of Perceived Social Support in the Emotion Regulation Strategies of Adolescents in Jakarta [Peran Kualitas Perceived Social Support Terhadap Strategi Regulasi Emosi Remaja di Jakarta]

2021 ◽  
Vol 36 (1) ◽  
Author(s):  
Edita Kristofora ◽  
Agustina Hendriati
Keyword(s):  
Social Support ◽  
Emotion Regulation ◽  
Emotional Regulation ◽  
Perceived Social Support ◽  
Economic Status ◽  
Emotion Regulation Strategies ◽  
Expressive Suppression ◽  
Regulation Strategies ◽  
The Relationship

Adolescents are prone to emotional turmoil. Feedback received from the environment, as a form of support, is required in the process of emotion regulation. Thus, it can be assumed that perceived social support will be associated with emotion regulation. However, research linking both variables has so far included only the relationship between quality social support and a single one of the emotion regulation strategies in late adolescence. This study fills the gap, and aims to examine the relationship between quantity and quality of perceived social support with emotion regulation strategies across the entire adolescent age range in Jakarta. The measuring tool used was the Social Support Questionnaire 6 (quantity of perceived social support and perceived social support satisfaction) and the Emotional Regulation Questionnaire (cognitive reappraisal and expressive suppression strategies). The sample comprised  adolescents in Jakarta who had achieved formal educational levels, and who came from families with middle to lower level Status Ekonomi Social (SES; Socio-Economic Status; N = 427). The authors used Pearson Product Correlation and linear regression data analysis techniques. The results showed that thequantity of perceived social support was not significantly associated witheither dimension of emotion regulation. Perceived social support satisfaction was significantly associated with both dimensions of emotional regulation.   Teenagers are prone to emotional turmoil. Feedback received from the environment as a form of support is required in the process of emotional regulation. Thus, it can be assumed that perceived social support will be associated to emotion regulation. But researches linking both variables so far only included the relationship of quality social support and one of the emotion regulation strategies in late adolescence. This study fills the gap and aims to examine the relationship between quantity and quality of perceived social support with emotion regulation strategies across the entire adolescence age range in Jakarta. The measuring tool used was Social Support Questionnaire 6 (number of perceived social support and perceived social support satisfaction) and Emotion Regulation Questionnaire (cognitive reappraisal and expressive suppression strategies). The sample was adolescents who have formal education in Jakarta and come from families with middle to lower Status Ekonomi Social (SES; Socio-Economic Status; N = 427). The authors used Pearson Product Correlation and linear regression data analysis techniques. The results showed that the number of perceived social support was not significantly associated with both dimensions of emotion regulation. Perceived social support satisfaction was significantly associated with both dimensions of emotional regulation.

scholarly journals Emotional Regulation and Depression: A Potential Mediator between Heart and Mind

2014 ◽  
Vol 2014 ◽  
pp. 1-10 ◽  
Author(s):  
Angelo Compare ◽  
Cristina Zarbo ◽  
Edo Shonin ◽  
William Van Gordon ◽  
Chiara Marconi
Keyword(s):  
Emotion Regulation ◽  
Emotional Regulation ◽  
Emotion Suppression ◽  
Emotion Focused Therapy ◽  
Mediating Role ◽  
Physical Disorders ◽  
Regulation Strategies ◽  
Heart And Mind ◽  
The Relationship

A narrative review of the major evidence concerning the relationship between emotional regulation and depression was conducted. The literature demonstrates a mediating role of emotional regulation in the development of depression and physical illness. Literature suggests in fact that the employment of adaptive emotional regulation strategies (e.g., reappraisal) causes a reduction of stress-elicited emotions leading to physical disorders. Conversely, dysfunctional emotional regulation strategies and, in particular, rumination and emotion suppression appear to be influential in the pathogenesis of depression and physiological disease. More specifically, the evidence suggests that depression and rumination affect both cognitive (e.g., impaired ability to process negative information) and neurobiological mechanisms (e.g., hypothalamic pituitary adrenal axis overactivation and higher rates of cortisol production). Understanding the factors that govern the variety of health outcomes that different people experience following exposure to stress has important implications for the development of effective emotion-regulation interventional approaches (e.g., mindfulness-based therapy, emotion-focused therapy, and emotion regulation therapy).

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