Reengineering Babson College: Towards I/T enabled student services

The newest book in the New Directions for Student Services series from Jossey-Bass, "New Challenges for Greek Letter Organizations: Transforming Fraternities and Sororities into Learning Communities," examines issues surrounding Greek letter organizations and their educational value.

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It's Not Just a Job Anymore: The Influence of Cultural Change on Student Services Staff in a Community College

NASPA Journal ◽

10.2202/0027-6014.1637 ◽

2006 ◽

Vol 43 (2) ◽

Author(s):

Mary G. Locke ◽

Lucy M. Guglielmino

Keyword(s):

Community College ◽

Customer Service ◽

Cultural Change ◽

Student Services ◽

Change Process ◽

Educational Leaders ◽

Planned Change ◽

Change Initiative ◽

Nuanced Understanding

Todays colleges and universities operate in a complex environment characterized by rapid and unrelenting change, and nowhere do the challenges inherent in change more directly impact students than in the delivery of student services. The need to integrate new models of service delivery, data-driven approaches to enrollment management, greater accountability for student success, stronger emphasis on customer service, and provision of anytime, anyplace services through technology are readily evident. Yet, many institutions are finding that their internal cultures are unreceptive, even hostile, toward adopting needed changes. This qualitative case study focusing on a 4- year purposeful change initiative at a community college was conducted to provide higher educational leaders with a more comprehensive and nuanced understanding of the influence of cultural change on student services staff. The results of this study indicated that student services staff constituted a distinct subculture that perceived, experienced, responded to, and influenced planned change differently from other subcultural groups. Specifically, student services staff more demonstrably supported the purpose of the change initiative; identified empowerment, inclusion and involvement in college decision-making, and improved lines of communication as the most important impacts of the change process; and expressed strong confidence regarding the sustainability of the changes that had occurred. Student services staff also indicated that they found greater meaning and developed stronger commitment to their work as a result of the change process. As a result of these findings, implications and strategies that may be helpful in designing and implementing a successful planned change initiative involving student services personnel are presented.

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Opportunity costs associated with the provision of student services: a case study of web-based lecture technology

Higher Education ◽

10.1007/s10734-013-9677-x ◽

2013 ◽

Vol 68 (1) ◽

pp. 15-28 ◽

Cited By ~ 12

Author(s):

Ross H. Taplin ◽

Rosemary Kerr ◽

Alistair M. Brown

Keyword(s):

Student Services ◽

Opportunity Costs ◽

Web Based

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Student Services Accountability Utilizing a Data Information System

NASPA Journal ◽

10.1080/00220973.1974.11071518 ◽

1974 ◽

Vol 12 (1) ◽

pp. 36-43 ◽

Cited By ~ 2

Author(s):

Robert M. Casse ◽

Arthur L. Gillis ◽

John Mullen

Keyword(s):

Information System ◽

Student Services

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The Changing Role of the School Psychologist

The Australian Educational and Developmental Psychologist ◽

10.1017/s0816512200025049 ◽

1984 ◽

Vol 1 (1) ◽

pp. 10-13 ◽

Cited By ~ 1

Author(s):

Margaret Lord ◽

Vicki McKenzie ◽

Sue O'Brien ◽

Cheryl Semmens

Keyword(s):

Social Workers ◽

Student Services ◽

School Psychologist ◽

Psychological Services ◽

School Based ◽

School Psychological Services ◽

Changing Role ◽

Speech Therapists

School psychological services in Victoria are provided by Student Services, which is not a school based service. The staff includes Guidance Officers, Psychology Officers, Social Workers, Welfare Officers, Interpreters and Speech Therapists. Services are provided to pre-schools, special facilities, government and registered schools. This paper focuses on the psychological services provided.

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