Designing Government Portal Navigation Around Citizens’ Needs

2006 ◽  
pp. 162-173 ◽  
Author(s):  
Rob Klaassen ◽  
Joyce Karreman ◽  
Thea van der Geest
Keyword(s):  
Government Portal

Assessment of E-Government Portals

2022 ◽  
Vol 14 (1) ◽  
pp. 0-0
Keyword(s):  
Information System ◽  
Public Service ◽  
Public Services ◽  
Government Information ◽  
Assessment Framework ◽  
Web Portals ◽  
Framework Model ◽  
The World ◽  
Government Portal ◽  
The Web

This research revealed the importance of public service web portals for an e-government information system. An e-government portal is interacting with its administrators, citizens, businesses and other governments helping them increase their operations performance. The authors have developed, modeled, formulated and compared an efficient assessment framework for e-government portals. In order to accomplish such task many quantitative factors and indicators were taken under consideration; also, other frameworks have been studied and compared. The authors focused on the web portals services quantity that the interested parties should use, in order to create an well designed public services’ web portal. This research provides a framework model to evaluate the basic common digital public services that a government offers to its interactive stakeholders, so that all other countries across the world can predefine weaknesses and strengths, improve existing or formulating new e-services. The importance of the assessment framework model is thoroughly explained through the results.

scholarly journals Semantic Reconciliation between two Different Aspects of Law

2018 ◽  
Vol 331 ◽  
pp. 131-140
Author(s):  
Bálint Molnár
Keyword(s):  
Life Events ◽  
Integrated System ◽  
Structural Elements ◽  
Legal Cases ◽  
Strongly Coupled ◽  
Legal Rules ◽  
Legal Documents ◽  
Legal Standards ◽  
The Government ◽  
Government Portal

This paper presents a proposal for reconciliation between the warehouse of legal documents created during legislation and Knowledge Warehouse that is dedicated to assisting both citizens and public officers in the procedural legal rules of Public Administration in Hungary. The Knowledge Warehouse contains several thousand detailed rules that describe how to manage and handle life events of citizens. This description can be considered as generic legal cases within legal procedures of authorities. The citizens trigger specific instances of the generic ones. The evolving Knowledge Warehouse main purpose is to enable citizens to get their specific legal cases started either through Web on the Government Portal or with the help of public officers. The Knowledge Warehouse will be extended by ontologies and semantic search capabilities. An Integrated System for Supporting of Codification will be created in an on-going project that will serve as sound basis for the National Warehouse of Legal Rules. The National Warehouse pursues the prescription of MetaLex legal standards in the case of representation of electronic legal documents. The two Warehouse are strongly coupled to each other. However, the syntactic and semantic structure of both differs profoundly. The representation of e-documents within the National Warehouse is in line with ELI, the European Legislation Identifier, even the ontologies and attached semantic description concentrates on the legal documents structural elements and their interpretation. The Knowledge Warehouse focuses on ontologies of life events and procedures of authorities to leverage semantic searching. The proposed solution tries to reconcile and integrate the two differing approaches.

E-Government and Public Service Delivery

2013 ◽  
pp. 311-327
Author(s):  
Hisham M. Abdelsalam ◽  
Christopher G. Reddick ◽  
Hatem A. ElKadi ◽  
Sara Gamal
Keyword(s):  
Public Opinion ◽  
Public Services ◽  
Developed Countries ◽  
The Other ◽  
The Internet ◽  
Public Opinion Survey ◽  
Information Confidentiality ◽  
Use Of The Internet ◽  
Government Portal ◽  
Emerging Democracy

This chapter aims to better understand what citizens think regarding the currently available e-government public services in Egypt. This is done through an analysis of a public opinion survey of Egyptian citizens, examining citizens’ use and associated issues with usage of e-government portals. This chapter is different from existing research in that most of the studies that examine e-government and citizens focus on developed countries. This study focuses on a developing country, Egypt, as an emerging democracy, which has very unique and important challenges in the delivery of public services to its citizens. The results revealed that only gender, daily use of the internet, and the desire to convert all of the services to electronic ones were important factors that affected the use of the Egyptian e-government portal. On the other hand, age, education, trust in information confidentiality on the internet, and believing in e-government did not play any role in using e-government.

E-Government and Public Service Delivery

2015 ◽  
pp. 1563-1579
Author(s):  
Hisham M. Abdelsalam ◽  
Christopher G. Reddick ◽  
Hatem A. ElKadi ◽  
Sara Gamal
Keyword(s):  
Public Opinion ◽  
Public Services ◽  
Developed Countries ◽  
The Other ◽  
The Internet ◽  
Public Opinion Survey ◽  
Information Confidentiality ◽  
Use Of The Internet ◽  
Government Portal ◽  
Emerging Democracy

This chapter aims to better understand what citizens think regarding the currently available e-government public services in Egypt. This is done through an analysis of a public opinion survey of Egyptian citizens, examining citizens' use and associated issues with usage of e-government portals. This chapter is different from existing research in that most of the studies that examine e-government and citizens focus on developed countries. This study focuses on a developing country, Egypt, as an emerging democracy, which has very unique and important challenges in the delivery of public services to its citizens. The results revealed that only gender, daily use of the internet, and the desire to convert all of the services to electronic ones were important factors that affected the use of the Egyptian e-government portal. On the other hand, age, education, trust in information confidentiality on the internet, and believing in e-government did not play any role in using e-government.

Mechanism of E-Government Undertaking in Japan

2011 ◽  
pp. 2272-2283
Author(s):  
Yuko Kaneko
Keyword(s):  
Information And Communication Technologies ◽  
Web Sites ◽  
Online Application ◽  
Government Web Sites ◽  
Future Challenges ◽  
Information And Communication ◽  
The Government ◽  
Other World ◽  
Government Portal ◽  
Government Initiative

According to the report submitted by the Evaluation Committee of Experts, Government ICT Strategy Headquarters in December 2005 (ECE, 2005), Japan has already established the globally advanced e-government infrastructures for such services as online application and filing. The report also acknowledged that the quantity and quality of information, guidance and search engine at the government portal, “e-Gov”, and individual government Web sites have reached almost the same level as those of the government Web sites of the other world-famous ICT nations. These achievements have resulted from the continuous undertaking of introducing information and communication technologies (ICTs) in the government operations from 1960s (ECHMCA, 2001). In this article, the successful accomplishments of e-government initiative are described followed by the analysis of institutional arrangements and mechanisms concerning e-government initiatives. Lastly, the future challenges will be suggested.

One-Stop Government Portals

2013 ◽  
Vol 9 (3) ◽  
pp. 74-95 ◽  
Author(s):  
Thomas Kohlborn ◽  
Erwin Fielt ◽  
Maximillian Boentgen
Keyword(s):  
Access Point ◽  
Pragmatic Approach ◽  
Academic Literature ◽  
Body Of Knowledge ◽  
Provision Of Services ◽  
One Stop ◽  
Cost Efficient ◽  
The One ◽  
Government Portal ◽  
Service Data

E-government is seen as a promising approach for governments to improve their service towards citizens and become more cost-efficient in service delivery. This is often combined with one-stop government, which is a citizen-oriented approach stressing integrated provision of services from multiple departments via a single access point, the one-stop government portal. While the portal concept is gaining prominence in practice, there is little known about its status in academic literature. This hinders academics in building an accumulated body of knowledge around the concept and makes it hard for practitioners to access relevant academic insights on the topic. The objective of this study is to identify and understand the key themes of the one-stop government portal concept in academic, e-government research. A holistic analysis is provided by addressing different viewpoints: social-political, legal, organizational, user, security, service, data and information, and technical. As an overall finding, the authors conclude that there are two different approaches: a more pragmatic approach focuses on quick wins in particular related to usability and navigation and a more ambitious, transformational approach having far reaching social-political, legal, and organizational implications.

A Census of State Portal and Agency Homepage Design in the United States

2012 ◽  
Vol 8 (2) ◽  
pp. 32-56 ◽  
Author(s):  
Scott L. Jones
Keyword(s):  
United States ◽  
State Government ◽  
Web Design ◽  
The United States ◽  
State Agency ◽  
Design Decisions ◽  
Screen Length ◽  
Design Elements ◽  
Government Portal ◽  
Web Designers

This study reports on the results of a census of design trends of 300 state government portal and agency homepages within the United States. The results can be used by government web designers to aid web design decisions and improve usability, researchers wishing to compare the findings with other populations, and future researchers who wish to study changes in homepage design over time. The study has found a limited number of design elements were common in state portal and state agency homepages. In addition, it found that state portal and agency homepage design is lacking in terms of design principles (such as screen length), navigation principles (such as in use of search boxes, site indexes, and site maps), providing of communication options, and inclusion of multimedia and Web 2.0 technologies.

Mobile Government in Jordan

2013 ◽  
Vol 4 (3) ◽  
pp. 93-116 ◽  
Author(s):  
Sultan Al-masaeed ◽  
Steve Love
Keyword(s):  
Positive Attitude ◽  
Success Factors ◽  
Penetration Rate ◽  
Mobile Internet ◽  
Electronic Government ◽  
The Government ◽  
Fixed Line ◽  
Government Portal ◽  
Delivery Channel ◽  
Government Perspective

Mobile government (M-government) is a new delivery channel for governments to provide timely information and services ubiquitously to residents, businesses and other government departments through mobile devices. Developing countries have a higher mobile penetration rate than the fixed line internet rates which opens doors of opportunities for these countries to bridge the digital gab and gain a better reach through M-government. This paper measures the Jordanian citizens’ awareness of launching a mobile government (M-government) portal in Jordan and investigates their attitude towards it. Furthermore, this study captured the government perspective in regards to launching the mobile government portal and citizens’ awareness of that. The results showed that Jordanians have a positive attitude towards mobile government; additionally the results also identified the main barriers of using mobile internet and electronic government (E-government) services in Jordan and proposed a success factors model for mobile government in Jordan.

Sign in / Sign up

Export Citation Format

Share Document