Language and Technology Literacy Barriers to Accessing Government Services

Author(s):  
Etienne Barnard ◽  
Laurens Cloete ◽  
Hina Patel
Author(s):  
Greg Streib ◽  
Ignacio Navarro

The development of e-government has attracted considerable scholarly interest in recent years, but relatively little has been written about the capacity to develop and provide new e-government services. This chapter seeks to add to our knowledge in this area by assessing the ability of city managers in the United States, to effectively champion e-government development. We present an analysis of scores on the technology practice of the ICMA Applied Knowledge Assessment demonstrating that city managers possess relevant knowledge, but we also find some interesting generational variations in technology literacy and knowledge about managing technology. We also examine the ability of city managers to provide leadership for e-government development and identify some important challenges. We conclude that there are limits to capacity that could delay e-government developments in the future and offer some recommendations on how to limit their impact.


Author(s):  
Sevinç GÜLSEÇEN

It is argued that the digital technology has made possible the vast range of applications and media forms including virtual reality, digital special effects, digital film, digital television, electronic music, computer games, multimedia, the Internet, the World Wide Web, digital telephony and so on [8]. Digital transformation has been particularly influential in new directions of society.Providing schools with digital technology promises a high return on investment. The presence of computers and Internet access raises technology literacy and skills, better preparing the future generations to participate in the information society [12]. To this end, schools represent ideal access points because they cover a large part of the population, especially in developing countries. Starting from 1990s, many educators have been realised the potential of Internet for educational purposes and began to introduce it into classrooms. According to [10] the popularity of web-based teaching and learning lies in the strengths of its distributed nature and the case of its browsing facility. Both the use of digital technology and increased interest in student-centered learning may lead to a significant change of the teacher’s role, as well as the recognition of the active role of the learner in the learning process.


2017 ◽  
Vol 2 (2) ◽  
pp. 1-6
Author(s):  
Herni Yuniarti Suhendi

Technology in education is a primary need for every individual. The learning process in school was not spared from technology. So that teachers and learners need to understand and proficient in using technology, both during the learning process and in everyday life. So far, literacy skills in Indonesia is still very low. This is indicated by PISA data, in 2009 Indonesian students are ranked 57th with a score of 295 (The average score on OECD is 402), while in 2012 Indonesian students are ranked 64th with a score of 396 (The average score on OECD is 496). The Ministry of Education and Culture developed Gerakan Literasi Sekolah to support the need for the above problems. Based on these problems, this study aims to determine the extent of students' technological literacy profiles in the city of Bandung. The method used is giving questionnaires to students. With this research is expected to increase the ability of technology literacy in learning to support the needs of science in the future


Author(s):  
Ramnik Kaur

E-governance is a paradigm shift over the traditional approaches in Public Administration which means rendering of government services and information to the public by using electronic means. In the past decades, service quality and responsiveness of the government towards the citizens were least important but with the approach of E-Government the government activities are now well dealt. This paper withdraws experiences from various studies from different countries and projects facing similar challenges which need to be consigned for the successful implementation of e-governance projects. Developing countries like India face poverty and illiteracy as a major obstacle in any form of development which makes it difficult for its government to provide e-services to its people conveniently and fast. It also suggests few suggestions to cope up with the challenges faced while implementing e-projects in India.


Author(s):  
Linda McGuire ◽  
Elizabeth Prior Jonson ◽  
Steve Perryman ◽  
Tui McKeown

Sign in / Sign up

Export Citation Format

Share Document