Improving vet‐client communication through understanding the client perspective

2021 ◽  
Vol 188 (9) ◽  
pp. 349-351
Author(s):  
Stefania Uccheddu
Keyword(s):  
Client Perspective ◽  
Client Communication

Images of Aging in the Psychotherapeutic Context

GeroPsych ◽  
2015 ◽  
Vol 28 (2) ◽  
pp. 47-55 ◽  
Author(s):  
Eva-Marie Kessler ◽  
Catherine E. Bowen
Keyword(s):  
Old Age ◽  
Diagnostic Tests ◽  
Aging Process ◽  
Developmental Psychology ◽  
Mental Representations ◽  
Later Life ◽  
Future Research ◽  
Psychotherapeutic Process ◽  
Images Of Aging ◽  
Client Communication

Both psychotherapists and their clients have mental representations of old age and the aging process. In this conceptual review, we draw on available research from gerontology, social and developmental psychology, and communication science to consider how these “images of aging” may affect the psychotherapeutic process with older clients. On the basis of selected empirical findings we hypothesize that such images may affect the pathways to psychotherapy in later life, therapist-client communication, client performance on diagnostic tests as well as how therapists select and apply a therapeutic method. We posit that interventions to help both older clients and therapists to reflect on their own images of aging may increase the likelihood of successful treatment. We conclude by making suggestions for future research.

scholarly journals Pension helpdesk calls: A repair mechanism in the client communication of financial institutions

2015 ◽  
Vol 15 (1) ◽  
pp. 103-110 ◽  
Author(s):  
Louise Nell ◽  
Leo Lentz ◽  
Henk Pander Maat ◽  
Tom Koole
Keyword(s):  
Financial Institutions ◽  
Repair Mechanism ◽  
Client Communication

A client perspective on creating and delivering social value

2021 ◽  
pp. 150-169
Author(s):  
Miranda Plowden ◽  
Ani Raiden ◽  
Andrew King
Keyword(s):  
Social Value ◽  
Client Perspective

scholarly journals Veterinarians' information Prescription and Clients' eHealth Literacy

2019 ◽  
Vol 40 (2) ◽  
pp. 32-44 ◽  
Author(s):  
Niloofar Solhjoo ◽  
Nader Naghshineh ◽  
Fatima Fahimnia
Keyword(s):  
Health Information ◽  
Information Quality ◽  
Literacy Skills ◽  
Veterinary Services ◽  
Ehealth Literacy ◽  
Telephone Interviews ◽  
Pet Owners ◽  
Directed Information ◽  
Positive Feelings ◽  
Client Communication

Introduction: The aim of this study is to investigate the relationship between pet owner’s combined knowledge, comfort, and perceived skills at finding, evaluating, applying online pet health information, and the application of the information prescription (IP) provided for pet owners education on the internet. Methods: Thirty telephone interviews were conducted followed by a questionnaire of eHealth Literacy Scale (eHEALS) with pet owners after receiving an IP with a suggested websites in addition to their customary veterinary services in a vet clinic at the center of Tehran, Iran. Qualitative and quantitative data were merged to explore differences and similarities among respondents with different eHealth literacy levels. Results: Results indicate that pet owners with higher score of eHealth literacy more accessed the suggested websites and reported positive feelings about this addition to their veterinary services. Similarly, among the eight-item self-reported eHealth Literacy skills, perceived skills at evaluating and applying, were significantly associated with the use of IPs. Lastly eHealth literacy level was significantly associated with the outcomes of prescribed information, such as veterinarians-client communication outcome and learning outcomes.  Conclusion: Disparities in application of the veterinarian’s IPs for online pet healthcare information, and its outcomes are associated with different eHealth literacy skills. Veterinarians should collaborate with information specialists and librarians to perform education efforts to raise awareness on online pet health information quality and impact of veterinarian directed information prescription especially among low health literate owners.

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