scholarly journals Talent management in the “new normal”—Case study of Indian IT services multinationals in China

2021 ◽  
Author(s):  
Mohan Thite ◽  
Hussain Gulzar Rammal ◽  
João J. M. Ferreira
Keyword(s):  
Talent Management ◽  
It Services ◽  
New Normal ◽  
Normal Case

Agile or waterfall development: The Clementon Company dilemma

2021 ◽  
pp. 204388691987054
Author(s):  
Karthikeyan Chandran ◽  
Madhuchhanda Das Aundhe
Keyword(s):  
Market Research ◽  
Initial Study ◽  
Management Tool ◽  
It Services ◽  
It Infrastructure ◽  
It Service ◽  
Software Product ◽  
It Department ◽  
Significant Milestone

This case study documents the challenges faced by Iota Consultancy Services, an IT Service organization, as it simultaneously developed and deployed an IT Services Management software product for one of its premier clients, The Clementon Company. A leading market research firm, The Clementon Company had its footprints across the globe. Its recent acquisition of several smaller research agencies had created a complex IT landscape, in terms of the technologies adopted and the processes followed. In Iota Consultancy Services’ 10-year-old history, this engagement with The Clementon Company was a significant milestone, consisting of two parts—(1) Streamlining and standardizing The Clementon Company’s IT processes and (2) maintaining The Clementon Company’s organization-wide IT infrastructure. Iota Consultancy Services began this crucial assignment with an initial study to identify a product for the The Clementon Company’s IT department. Iota Consultancy Services, a rapidly growing player in the sector, had indigenously developed a few IT products, as well. It had an IT Services Management product called Helpdesk Management. Being the sole service provider for maintaining The Clementon Company’s entire IT infrastructure, Iota Consultancy Services felt that Helpdesk Management could be deployed as a single tool across the organization. However, until now, Helpdesk Management had never been deployed as a comprehensive IT Services Management product for any organization. This meant that Iota Consultancy Services needed to simultaneously enhance its Helpdesk Management tool by developing new features, and also deploy it for The Clementon Company. This was Iota Consultancy Services’ chance to earn a reputation as a successful product company, which would result in increased revenue. However, if things did not go well, Iota Consultancy Services could lose face forever. Iota Consultancy Services’ dilemma was whether it should propose Helpdesk Management as a tool for The Clementon Company, or not. At this juncture, everything depended on whether Iota Consultancy Services could successfully customize the Helpdesk Management tool to suit The Clementon Company’s requirements.

Implementation of a Service Management Office Into a World Food Company in Latin America

2021 ◽  
Vol 14 (1) ◽  
pp. 116-135
Author(s):  
Teresa Lucio-Nieto ◽  
Dora Luz Gonzalez-Bañales
Keyword(s):  
Portfolio Management ◽  
Service Management ◽  
Case Study Research ◽  
Lessons Learned ◽  
It Services ◽  
Service Model ◽  
Implementation Challenges ◽  
Technology Service ◽  
Information Technology Service

Research on service management office (SMO) related with its implementation, challenges, relevance, and outcomes is scarce. The purpose of this case study research is to contribute with the lessons learned from the implementation of an SMO into a big sized company. The lessons include the experience of the company designing and implementing an SMO. A general roadmap and main challenges for the creation of an SMO are presented through the lessons learned of three perspectives: people, processes, and technology. The results in the SMO implementation reveal that it could become a strategic complement for IT services in order to ensure quality, efficiency, and continuous improvement for information technology service management (ITSM). The main changes derived from the SMO implementation were migrate from a function model to a service model, go from management of cost by function to management by service, from an order taker to a focus on business transformation initiatives, from a portfolio management based on applications to a process based on flexible governance.

scholarly journals STRATEGI LAYANAN PERPUSTAKAAN PERGURUAN TINGGI PADA MASA NEW NORMAL (STUDI KASUS UPT PERPUSTAKAAN UNIVERSITAS RIAU)

2021 ◽  
Vol 8 (2) ◽  
pp. 111-118
Author(s):  
Sastria Izprilla ◽  
Vita Amelia ◽  
Hadira Latiar
Keyword(s):  
Digital Libraries ◽  
Service Sector ◽  
Library Services ◽  
New Normal ◽  
University Library ◽  
Normal Period ◽  
It Department ◽  
Descriptive Approach ◽  
The University

This research is entitled strategy of university library services in the new normal period case study of the technical implementation unit (UPT) of the University of Riau library. The purpose of this study was to determine the service strategy taken by the technical implementing unit (UPT) of the Riau University library in the new normal era. The method used in this research is qualitative with a descriptive approach. The processing method uses data reduction, data presentation, and conclusions. The informants in this study were the head of the library, the head of the service sector, and the head of the IT department. The results of this study are that there are several strategies taken by the Riau University library, that is the development of digital libraries that must be accelerated and add supporting applications to ensure the smooth distribution of information to users.

scholarly journals Framework for Developing an Information Technology Maturity Model for Smart City Services in Emerging Economies: (FSCE2)

2021 ◽  
Vol 11 (22) ◽  
pp. 10712
Author(s):  
Wilson Nieto Bernal ◽  
Keryn Lorena García Espitaleta
Keyword(s):  
Information Technology ◽  
Emerging Economies ◽  
Smart City ◽  
Smart Cities ◽  
Maturity Model ◽  
It Services ◽  
Implementation Model ◽  
Proposed Model ◽  
The City

The goal of this research is to design a framework to develop an information technology (IT) maturity model to guide the planning, design, and implementation of smart city services. The objectives of the proposed model are to define qualitatively and measure quantitatively the maturity levels for the IT dimensions used by smart cities (IT governance, IT services, data management and infrastructure), and to develop an implementation model that is practical and contextualized to the needs of any territory that wants to create or improve smart city services. The proposed framework consists of three components: a conceptual model of smart city services, IT dimensions and indicators, and IT maturity levels. The framework was validated by applying it to a case study for the evaluation of the IT maturity levels for the city of Cereté, Colombia.

scholarly journals Investments in an intelligent and digital future

2020 ◽  
Author(s):  
Róbert Marciniak ◽  
Péter Móricz ◽  
Máté Baksa
Keyword(s):  
Business Models ◽  
It Services ◽  
Structured Interviews ◽  
Business Services ◽  
Services Sector ◽  
The Past ◽  
Information And Communication ◽  
Cognitive Automation ◽  
Ict Industry

Over the past few years, there has been an avalanche of new digital technologies in the business services sector, many of which proved to be disruptive. Business service centres (BSCs) even in innovative industries like information and communication technology (ICT) find it highly challenging to accommodate these changes. New technological solutions transform consumer needs, shape organizational processes, and alter the way employees cooperate in a computerized environment. These changes make it inevitable for companies to adjust their business models. In this paper, we present a case study of IT Services Hungary Ltd., a Hungarian based BSC in the ICT industry. We carried out semi-structured interviews with the CEO and four senior technology experts of the company to analyse digital transformation plans they initiated. We investigated and now reveal three projects through which they implemented cognitive automation, cloud computing, and advanced cybersecurity technologies. We also describe the general organizational, financial, employment, and motivational background of these projects at IT Services Hungary Ltd. With this paper, we aim to present transferable best practices and appealing management efforts to invest in an intelligent and digital future.

scholarly journals Tacit knowledge, as a source of competitiveness: case study

2021 ◽  
pp. 27-33
Author(s):  
Patricia RIVERA-ACOSTA ◽  
Rosa Elia MARTÍNEZ-TORRES ◽  
Maricela OJEDA-GUTIÉRREZ
Keyword(s):  
Tacit Knowledge ◽  
Family Business ◽  
Raw Materials ◽  
Talent Management ◽  
Formal Training ◽  
Case Study Methodology ◽  
Knowledge Based ◽  
The Family ◽  
Study Methodology

In the society of the XXI century it is generally accepted that a new intangible resource of organizations is knowledge, in addition to the other existing resources: human, capital, raw materials and equipment. This is particularly true in a knowledge-based society and economy, where knowledge has become an invaluable medium for all organizations, particularly businesses. The objective of this paper is to make a diagnosis to describe how to apply knowledge management in the family business Campechanas la Escondida de la Trinidad. This project is based on a case study methodology, with a descriptive type of research; the collection of information uses as instruments with a qualitative approach, observation and interviewing. The results obtained show a dependence on the tacit knowledge possessed by bakers who apply in the artisanal process, in addition to family members, lack human talent management, formal training and innovation, which has limited their competitiveness.

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