The usability design process - integrating user-centered systems design in the software development process

2003 ◽  
Vol 8 (2) ◽  
pp. 111-131 ◽  
Author(s):  
Bengt Göransson ◽  
Jan Gulliksen ◽  
Inger Boivie
Keyword(s):  
Software Development ◽  
Design Process ◽  
Development Process ◽  
Systems Design ◽  
Software Development Process ◽  
User Centered

scholarly journals Are UX Evaluation Methods Providing the Same Big Picture?

Sensors ◽  
2021 ◽  
Vol 21 (10) ◽  
pp. 3480
Author(s):  
Walter Takashi Nakamura ◽  
Iftekhar Ahmed ◽  
David Redmiles ◽  
Edson Oliveira ◽  
David Fernandes ◽  
...  
Keyword(s):  
Software Development ◽  
Decision Process ◽  
Development Process ◽  
Evaluation Methods ◽  
Sentence Completion ◽  
Software Development Process ◽  
Software Application ◽  
Software Products ◽  
Big Picture ◽  
The Impact

The success of a software application is related to users’ willingness to keep using it. In this sense, evaluating User eXperience (UX) became an important part of the software development process. Researchers have been carrying out studies by employing various methods to evaluate the UX of software products. Some studies reported varied and even contradictory results when applying different UX evaluation methods, making it difficult for practitioners to identify which results to rely upon. However, these works did not evaluate the developers’ perspectives and their impacts on the decision process. Moreover, such studies focused on one-shot evaluations, which cannot assess whether the methods provide the same big picture of the experience (i.e., deteriorating, improving, or stable). This paper presents a longitudinal study in which 68 students evaluated the UX of an online judge system by employing AttrakDiff, UEQ, and Sentence Completion methods at three moments along a semester. This study reveals contrasting results between the methods, which affected developers’ decisions and interpretations. With this work, we intend to draw the HCI community’s attention to the contrast between different UX evaluation methods and the impact of their outcomes in the software development process.

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