Applying software process modeling to improve customer support processes

2015 ◽  
Vol 27 (4) ◽  
pp. 274-293 ◽  
Author(s):  
Anu Raninen ◽  
Helena Merikoski ◽  
Jarmo J. Ahonen ◽  
Sarah Beecham
Keyword(s):  
Process Modeling ◽  
Software Process ◽  
Customer Support ◽  
Software Process Modeling

Formalized Approach for Componentized Software Process Modeling

2011 ◽  
Vol 22 (1) ◽  
pp. 1-16
Author(s):  
Jian ZHAI ◽  
Qiu-Song YANG ◽  
Jun-Chao XIAO ◽  
Ming-Shu LI
Keyword(s):  
Process Modeling ◽  
Software Process ◽  
Software Process Modeling

Lessons learned from a software process modeling system

1992 ◽  
Vol 35 (9) ◽  
pp. 91-100 ◽  
Author(s):  
Herb Krasner ◽  
Jim Terrel ◽  
Adam Linehan ◽  
Paul Arnold ◽  
William H. Ett
Keyword(s):  
Process Modeling ◽  
Software Process ◽  
Lessons Learned ◽  
Software Process Modeling

scholarly journals Software process modeling languages: A systematic literature review

2014 ◽  
Vol 56 (2) ◽  
pp. 103-116 ◽  
Author(s):  
L. García-Borgoñón ◽  
M.A. Barcelona ◽  
J.A. García-García ◽  
M. Alba ◽  
M.J. Escalona
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Process Modeling ◽  
Software Process ◽  
Modeling Languages ◽  
Software Process Modeling

SIMULATION-BASED SOFTWARE PROCESS MODELING AND EVALUATION

2005 ◽  
pp. 333-364 ◽  
Author(s):  
OVE ARMBRUST ◽  
THOMAS BERLAGE ◽  
THOMAS HANNE ◽  
PATRICK LANG ◽  
JÜRGEN MÜNCH ◽  
...  
Keyword(s):  
Process Modeling ◽  
Software Process ◽  
Software Process Modeling ◽  
Simulation Based

Pattern‐based software process modeling for dependability

2020 ◽  
Vol 32 (9) ◽  
Author(s):  
Xuan Zhang ◽  
Xu Wang ◽  
Wei Yun ◽  
Chen Gao ◽  
Mengting Han ◽  
...  
Keyword(s):  
Process Modeling ◽  
Software Process ◽  
Software Process Modeling
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