The individual effects of total quality management on customers, people and society results and quality performance in SMEs

2008 ◽  
Vol 24 (2) ◽  
pp. 199-211 ◽  
Author(s):  
Enrique Claver ◽  
Juan José Tarí
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Total Quality ◽  
Quality Performance ◽  
Individual Effects ◽  
The Individual

scholarly journals The readiness of human resources and organization in implementing total quality management (TQM) in Indonesia’s manufacturing industries

2021 ◽  
Vol 9 (4A) ◽  
Author(s):  
Farida Farida ◽  
◽  
Herry Agung Prabowo ◽  
Achmad Husnur ◽  
◽  
...  
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Organizational Readiness ◽  
Manufacturing Industries ◽  
Total Quality ◽  
Organizational Improvement ◽  
Quality Performance ◽  
Significance Levels ◽  
The Individual

Total Quality Management (TQM) is a method of organizational improvement that is quite widely used in the world. Unfortunately, there are still many failures in its implementation, especially in Indonesia, for many reasons. The aim of this study was to determine the readiness of organizations and individuals in implementing TQM and its influence on the quality performance in Indonesia's manufacturing industries. The sample of this research consisted of 48 employees from about 20 privately owned companies at Jakarta, Bogor, Depok, Tangerang, and Bekasi (Jabodetabek) areas, Indonesia. The data were collected through interviews and questionnaires, followed by statistical analysis with Structural Equation Modelling using Partial least squares (PLS) method. The results of this study indicated that, within the sector, the individual and organizational readiness in implementing TQM, as well as their quality performance, was found to be at a good level. Furthermore, the level of individual and organizational readiness in implementing TQM showed a significant effect on the quality performance, with the significance levels of 84% and more than 99%, respectively. Accordingly, 43% variation on quality performance was influenced by the individual and organizational readiness in implementing TQM, and the rest (57%) was influenced by other factors.

scholarly journals Impact of Total Quality Management Practices on Quality Performance: A Case Study on Armament Manufacturing Industry

2018 ◽  
Vol 7 (2) ◽  
pp. 58-63
Author(s):  
Hagos Berhane ◽  
Pramila Devi Maganti
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Manufacturing Industry ◽  
Supplier Management ◽  
Total Quality ◽  
Information Analysis ◽  
Quality Performance ◽  
Training And Education ◽  
Quality Planning

Total quality management (TQM) has been widely considered as the strategic, tactical and operational tool in the quality management research field. It is one of the most applied and well accepted approaches for business excellence besides continuous quality improvement, six sigma, just-in-time, and supply chain management approaches. This study investigated impact of TQM practices on quality performance in an armament manufacturing industry in Ethiopia. The quantitative approach and the survey method of collecting data were used. The five point Likert scale structured questionnaire was administered through the face-to-face method of collecting data. 340 questionnaires were randomly distributed to employees who are working in different factories in the two armament manufacturing industry. Eight factors related to TQM practices were initially selected as independent variables viz., leadership, customer focus, continuous improvement, employee involvement, training and education, supplier management, strategic quality planning, information analysis, and quality performance as dependent variable in the proposed model. Raw data was analysed with the help with SPSS software (version – 20). Mean, standard deviation, exploratory factor analyses, correlation, and multiple regression analyses were used to find the impact of TQM practices on quality performance. The results of this study supported the model proposed (R2 = 0.378, F = 36.292, p = 0.000). This study has shown that only three (viz., leadership, customer focus, and information analysis) of TQM practices significantly (p < 0.05) have positive impact on quality performance. It is recommended that industry should continue to implement TQM practices with all variables to improve quality performance. Industry should improve continuous improvement, employee involvement, training and education, supplier management, strategic quality planning more to overcome the barriers that prevent effective implementation of TQM practices.

scholarly journals PENGARUH PRILAKU PRODUKTIF DAN TOTAL QUALITY MANAGEMENT TERHADAP KINERJA KARYAWAN (Studi pada TV MU)

2020 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Asrul Saptono ◽  
Aftoni Sutanto ◽  
Abdul Choliq Hidayat
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Employee Performance ◽  
Hypothesis Test ◽  
External Factors ◽  
Company Performance ◽  
Total Quality ◽  
Internal Factors ◽  
Individual Productivity ◽  
The Individual

<p>Several factors are used to measure employee performance, namely employee internal factors and external factors that are following an employee's personal needs. One internal factor used to measure employee performance is one of the individual productivity factors and one of the external factors of employees who implement Total Quality Management (TQM) in the company where they work. This study aims to test the success and TQM on employee performance. The object of this research is in the Muhammadiyah Television company in Jakarta and Yogyakarta. Through examining the perception of 30 employees. The method of analysis uses multiple regression.</p><p>The results of this study explain that the Productive Behavior Variable has a significant effect on Employee Performance with a significance value of 0.041 less than the Alpha value of 0.05; thus, the first hypothesis accepted. TQM variable is significant on company performance with a significance value of 0,000 smaller than the Alpha value of 0.05. Therefore the second hypothesis is accepted. Hypothesis test results three explain together Productive behavior variables, and TQM significantly influences Employee Performance with a significance value of 0,000 smaller than the Alpha value of 0.05. Thus the null hypothesis is accepted.</p><p> </p><p><em>Keywords : Productive behavior, TQM, Performance.</em></p>

The Role of Total Quality Management Practices on Quality Performance

2018 ◽  
pp. 996-1027
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Total Quality ◽  
Quality Performance ◽  
Business Environments ◽  
Top Management Commitment ◽  
Supplier Quality Management

This chapter introduces the role of Total Quality Management (TQM) practices, thus explaining the introduction of Quality Management (QM) systems, the significance of TQM, the concept of TQM practices, the utilization of QM practices, and the relationship between TQM practices and quality performance. In addition, 17 TQM practices associated with quality performance (i.e., top management commitment, customer focus, training and education, continuous improvement and innovation, supplier quality management, employee involvement, information and analysis, process management, quality systems, benchmarking, quality culture, Human Resource Management [HRM], strategic planning, employee encouragement, teamwork, communication, and product and service design) are explained. This chapter serves as a valuable guideline for both researchers and practitioners to review their TQM programs in order to improve quality performance. Understanding the role of TQM practices on quality performance will significantly enhance the organizational performance and achieve business goals in the global business environments.

The Role of Total Quality Management Practices on Quality Performance

2015 ◽  
pp. 1-31 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Total Quality ◽  
Quality Performance ◽  
Business Environments ◽  
Top Management Commitment ◽  
Supplier Quality Management

This chapter introduces the role of Total Quality Management (TQM) practices, thus explaining the introduction of Quality Management (QM) systems, the significance of TQM, the concept of TQM practices, the utilization of QM practices, and the relationship between TQM practices and quality performance. In addition, 17 TQM practices associated with quality performance (i.e., top management commitment, customer focus, training and education, continuous improvement and innovation, supplier quality management, employee involvement, information and analysis, process management, quality systems, benchmarking, quality culture, Human Resource Management [HRM], strategic planning, employee encouragement, teamwork, communication, and product and service design) are explained. This chapter serves as a valuable guideline for both researchers and practitioners to review their TQM programs in order to improve quality performance. Understanding the role of TQM practices on quality performance will significantly enhance the organizational performance and achieve business goals in the global business environments.

Supply chain quality management performance measurement: systematic review

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Seyedeh Soudeh Karamouz ◽  
Reza Ahmadi Kahnali ◽  
Mohamad Ghafournia
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Performance Measurement ◽  
Performance Measures ◽  
Systematic Literature Review ◽  
Total Quality ◽  
Quality Performance ◽  
Content Type

PurposeThis study aims at investigating the existing knowledge in the literature on quality management performance measurement in order to identify performance measures in the field of total quality management and classify measures according to the three levels of supplier, customer and company.Design/methodology/approachA systematic literature review is conducted at the intersection of performance measurement and total quality management fields. Four databases including Web of Sciences, Scopus, Emerald and Google Scholar were searched up to 2018. A final sample of 24 articles was selected based on the inclusion/exclusion criteria that constitutes the knowledge base of the study.FindingsOne of the problems that many organizations face is the lack of knowledge and resources on how to evaluate, improve and manage the quality performance. Through analysis and synthesis of the literature, the study revealed the measures for assessing quality performance at three levels of supplier, customer and company.Research limitations/implicationsThis study focuses only on four databases, which may have limited the number of the databases included and thus the scope of this investigation to a certain extent.Originality/valueThe present study aimed to identify and classify different performance measures through a systematic literature review framework classifying these measures into three groups. The article brings together fragmented literature from multiple studies to categorize research output regarding performance measurement of supply chain quality. The paper shows the state of the performance measurement in total quality management in supply chain.

scholarly journals Satisfying Customers Using Total Quality Management: The Mediating Role of Control Systems

2010 ◽  
Author(s):  
Zulnaidi Yaacob ◽  
Ommei Kolsum S. Router
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Control Systems ◽  
Total Quality ◽  
Way Of Life ◽  
Mediating Role ◽  
Per Se ◽  
The Individual ◽  
The Relationship

The premise of this paper is that Total Quality Management (TQM) must be adopted as a way of life for employees and not just as a slogan per se, so that the intended goal of implementing TQM can be fully realised. In order to internalise the philosophy of TQM into each organisational member, control systems play an important role. Control systems, among others, are implemented as systems for aligning the intended objectives of TQM and the individual objectives of each employee. The findings of this study supported the contingency theory that suggested the control systems being practised should be aligned with the strategy pursued to achieve the intended objectives. This paper extends the current existing knowledge by investigating the mediating role of control systems in explaining the relationship between TQM and customer satisfaction.  

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