scholarly journals Statistical monitoring of nonlinear product and process quality profiles

2007 ◽  
Vol 23 (8) ◽  
pp. 925-941 ◽  
Author(s):  
James D. Williams ◽  
William H. Woodall ◽  
Jeffrey B. Birch
Keyword(s):  
Process Quality ◽  
Statistical Monitoring ◽  
Product And Process ◽  
Product And Process Quality

The role of absorptive capacity within supply chain quality integration

2019 ◽  
Vol 24 (6) ◽  
pp. 805-820
Author(s):  
Ziad Alkalha ◽  
Iain Reid ◽  
Benjamin Dehe
Keyword(s):  
Supply Chain ◽  
Absorptive Capacity ◽  
Dynamic Capabilities ◽  
Management Practices ◽  
Process Quality ◽  
Comparative Case Study ◽  
Content Type ◽  
Product And Process ◽  
Product And Process Quality

Purpose There is a consensus suggesting that the theoretical underpinning associated with supply chain quality management practices remain evolutionary to current thinking. Therefore, this study aims to explore how absorptive capacity (AC) supports supply chain quality integration (SCQI) by building product and process quality within a supply chain (SC). Design/methodology/approach A comparative case study of global pharmaceutical manufacturers in a developing market was undertaken. A two-round qualitative research method was designed to collect data through 54 semi-structured interviews with pharmaceutical managers and senior managers. Findings The results demonstrate that AC is essential to the development of SCQI because of its ability to use valuable strategic and operational knowledge, which is important when improving consistent internal product and process quality, along with establishing a robust SC design. The authors found that AC enables companies to design their quality and continuously improve their products and processes among their SC members. Research limitations/implications The authors acknowledge that these sets of findings are difficult to generalise to other sectors, however, the authors are confident that they can be extrapolated to other companies in the pharmaceutical industry. Practical implications The study develops a framework to support practitioners and decision makers to leverage their AC towards facilitating their SCQI practices. Originality/value This study explains the role of the AC process in relation to SCQI practices, in the context of the pharmaceutical SC. The study profiles the characteristics of dynamic capabilities to increase the companies’ competencies, processes and resources.

scholarly journals Sustainable Service Quality of Water and Sewerage Companies

2016 ◽  
Vol 2 (1) ◽  
pp. 1-12
Author(s):  
Abrari Salleh ◽  
Sha’ri Mohd Yusof
Keyword(s):  
Service Quality ◽  
Process Quality ◽  
Water Services ◽  
Perceived Service Quality ◽  
Services Sector ◽  
Quality Of Water ◽  
Service Quality Evaluation ◽  
Technical Issues ◽  
Product And Process

Objective: The purpose of this conceptual paper is to critically review and discuss the perceived service quality of the water and sewerage services with the addition of sustainability factor with respect to economic, environmental and social aspects among the Malaysian water and sewerage companies. Methodology: The review of various service quality models and sustainability models that has led to our findings on knowledge gap between sustainability and service quality especially in utility services sector (water and energy). Results: The authors propose a modified SERVQUAL model with six independent variables namely tangibles, reliability, responsiveness, assurance, and empathy with an additional dimension i.e. sustainability. Addition of sustainability has modified the existing SERVQUAL instrument to be called sustainable service quality or SUSSERV. Implication: The paper involves discovering the lack of research in sustainability service quality particularly in the context of Malaysian water services (including sewerage). This review should be able to answer the question why SERVQUAL is not appropriate for measuring water services quality thus requiring some improvement or modification using SUSSERV. Previous efforts and focus have been made based on water quality and water treatment or process quality (technical issues), thus this paper is an attempt to fill the gap between service, product and process quality by adding sustainability dimension in service quality evaluation.

Website Performance Measurement

2014 ◽  
pp. 1801-1827
Author(s):  
Izzat Alsmadi
Keyword(s):  
Project Management ◽  
Software Development ◽  
Performance Measurement ◽  
Quality Evaluation ◽  
Engineering Management ◽  
Assessment Tools ◽  
Product Metrics ◽  
Product And Process ◽  
Product And Process Quality ◽  
Software Development Environments

Some tasks will be easier to implement and test, and others will either be un-applicable or difficult to test and implement in comparison with testing in traditional software development environments. For engineering management, product and process quality evaluation are important assessment tools by which managers can have significant indicators of the evaluated project or product. There are many ways and characteristics by which websites can be evaluated. Quality attributes can be external or internal. They can be measured based on the developed product (i.e. the website) or the developing process. In this chapter, the author describes in detail some of the product and process metrics by which websites can be evaluated. They are described based on the major classification: process and product metrics. In each one of those two major classes, the author describes possible measurements, how they can be evaluated, and examples of attributes and tools used in this measurement. Values of measurements can in combination provide useful information for project management and planning. Focusing on only one or two attributes can possibly be insufficient or misleading.

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