CASE STUDY OF THE APPLICATION OF THE MALCOLM BALDRIGE CRITERIA TO IMPROVE QUALITY PERFORMANCE OF A COMPLETIONS WORKSHOP

2020 ◽  
Vol 59 (10) ◽  
pp. 30-53
Author(s):  
Ini Abasiattai ◽  
Syed Adeel Ahmed
Keyword(s):  
Improve Quality ◽  
Quality Performance ◽  
Baldrige Criteria ◽  
Malcolm Baldrige Criteria ◽  
Malcolm Baldrige

scholarly journals Evaluasi Manajemen Mutu Internal di Fakultas Tarbiyah dan Keguruan dengan Metode Malcolm Baldrige Criteria for Education

2017 ◽  
Vol 2 (2) ◽  
pp. 111 ◽  
Author(s):  
Nirva Diana
Keyword(s):  
Teacher Training ◽  
English Education ◽  
Biology Education ◽  
Islamic Education ◽  
Study Program ◽  
Baldrige Criteria ◽  
Study Programs ◽  
Industry Leader ◽  
Malcolm Baldrige Criteria ◽  
Malcolm Baldrige

This study aims to evaluate the internal quality management of each study program at the Faculty of Tarbiyah and Teacher Training of UIN Raden Intan Lampung. Place of the research is Faculty of Tarbiyah and Teacher Training of UIN Raden Intan Lampung. The type of the research used is quantitative research with Malcolm Baldrige Criteria for Education (MBCfE) method. The results of the assessment use the Baldrige criteria. The results of the research  show that the performance of the Study Programs which occupy the Benchmark Leader level include: Islamic Education Management, English Education, Mathematics Education, Physics Education and Islamic Education, while the Study Programs which occupy the Industry Leader level include: Counseling Guidance, Madrasah Ibtidaiyah Teacher Training (PGMI),  Raudatul Anfal Teacher Training (PGRA), Arabic Education, and Biology Education. The results of the study found that the main factors in determining the success of the study program management are leadership and human resources factors. While the factors that need to be developed in an effort to improve the quality of the study program are the factors of information management and analysis, strategic planning, and results of educational activities. Penelitian ini bertujuan untuk mengevaluasi manajemen mutu internal masing-masing program studi di Fakultas Tarbiyah dan Keguruan UIN Raden Intan Lampung. Tempat penelitian di Fakultas Tarbiyah dan Keguruan UIN Raden Intan Lampung. Jenis penelitian yang digunakan adalah penelitian kuantitatif menggunakan metode Malcolm Baldrige Criteria for Education (MBCfE). Hasil dari penilaian menggunakan kriteria Baldrige. Hasil penelitian menunjukkan bahwa kinerja program studi yang menempati level Benchmark Leader meliputi: Manajemen Pendidikan Islam, Pendidikan Bahasa Inggris, Pendidikan Matematika, Pendidikan Fisika, dan Pendidikan Agama Islam. Sedangkan Kinerja Program Studi yang menempati level Industry Leader meliputi: Bimbingan Konseling, Pendidikan Guru Madrasah Ibtidaiyah (PGMI), Pendidikan Guru Raudatul Anfal, Pendidikan Bahasa Arab, dan Pendidikan Biologi. Hasil penelitian menemukan bahwa faktor utama dalam menentukan keberhasilan pengelolaan program studi adalah faktor kepemimpinan dan sumber daya manusia. Sementara faktor yang perlu dikembangkan dalam upaya meningkatkan mutu prodi adalah faktor manajemen informasi dan analisis, perencanaan strategis, dan hasil-hasil kegiatan pendidikan. 

scholarly journals PENGARUH KEPEMIMPINAN SENIOR, TATA KELOLA DAN TANGGUNG JAWAB SOSIAL TERHADAP KINERJA KEPALA RUANG RAWAT INAP RUMAH SAKIT KARYA BHAKTI KOTA BOGOR TAHUN 2008

2015 ◽  
Vol 34 (2) ◽  
pp. 147
Author(s):  
Adila Kasni Astiena ◽  
Hafizurrachman Hafizurrachman ◽  
Mieke Savitri
Keyword(s):  
Social Responsibility ◽  
Path Analysis ◽  
Work Performance ◽  
Survey Design ◽  
Leadership Capacity ◽  
Senior Leadership ◽  
Performance Excellence ◽  
Baldrige Criteria ◽  
Malcolm Baldrige Criteria ◽  
Malcolm Baldrige

AbstrakPenelitian ini bertujuan untuk mengetahui pengaruh Kepemimpinan Senior, Tata Kelola dan Tanggung Jawab Sosial Terhadap Kinerja Kepala Ruang Rawat Inap Rumah Sakit Karya Bhakti (RSKB) Bogor Tahun 2008. Kerangka teori dari penelitian ini diambil dari Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) bagi institusi kesehatan dalam Hertz (2008). Kriteria MBCfPE yang diambil adalah kepemimpinan (leadership) yang dijabarkan menjadi variabel Kepemimpinan Senior, Tata Kelola Dan Tanggung Jawab Sosial. Penelitian ini merupakan penelitian survei dengan pendekatan kuantitatif. Data yang dikumpulkan adalah data primer dengan menggunakan kuesioner dan diolah dengan menggunakan metode analisis jalur (Path Analysis). Responden penelitian ini adalah semua perawat ruang rawat inap Dahlia Anyelir RSKB tahun 2008. Hasil penelitian ditemukan bahwa Kepemimpinan Senior, Tata Kelola dan Tanggung Jawab Sosial mempengaruhi Kinerja Kepala Ruang sebesar 57.59% sedangkan sisanya 42.41% dipengaruhi oleh variabel yang tidak diteliti. Variabel yang paling besar mempengaruhi kinerja kepala ruang adalah kepemimpinan senior (30.44%) disusul oleh variabel tata kelola (22.96%) dan Tanggung Jawab Sosial (4.18%). Tanggung Jawab Sosial mempunyai koefisen jalur yang tidak bermakna dan sangat kecil, namun tetap dipertahankan dalam model akhir karena secara substantif, penting dalam menentukan kinerja kepala ruang. Berdasarkan penelitian ini disarankan untuk lebih memperhatikan dan meningkatkan kepemimpinan senior, tata kelola dan tanggung jawab sosial guna meningkatkan kinerja kepala ruang dengan cara (1) melakukan pembinaan dalam hal kepemimpinan mencakup kemampuan (ability), keterampilan (skill) dan perilaku (behaviour). (2) Menciptakan kebijakan guna terciptanya kondisi peningkatan kemampuan kepemimpinan senior, tata kelola dan tanggung jawab sosial, termasuk memberikan kesempatan untuk menambah pengetahuan (3) Dalam pemilihan kepala ruang disarankan untuk memperhatikan kapasitas kepemimpinanARTIKEL PENELITIAN148(kemampuan, keterampilan dan tingkah laku), tata kelola dan tanggung jawab sosial dari calon kepala ruang.Kata Kunci : Kepemimpinan Senior, Tata Kelola, Tanggung Jawab Sosial, Kinerja, PerawatAbstractThis study has an objective to know the influence of senior leadership, governance, social responsibility to performance of roomcare head nurses in Karya Bhakti hospital Kota Bogor (RSKB) 2008. Theoretically, this concept is taken from Malcolm Baldrige Criteria for Performance Excellence (MBCfPE), in Health Care (Hertz, 2008). The choosen criteria MBCfPE is Leadership. Leadership criteria consist of senior leadership, governance and social responsibility variables. The study design is a survey design with quantitative approaches. The method being used in this study is path-analysis-method. The data are primer taken by the questionaires. Respondance are taken among nurses at Dahlia Anyelir roomcare RSKB Bogor 2008. The result shows that senior leadership, governance and social responsibility influenced performance of roomcare head nurses is 57.59% while the rest 42.41% is influenced by other factors which is not included in this study. The biggest variable which influenced work performance roomcare head nurses is senior leadership (30.44%), followed by governance (22.96%) and social responsibility (4.18%). Social responsibility variable is not significant to work performance roomcare head nurses, but it being defended because of substantive importance to influence work performance of roomcare headnurse. According to the result of this study, it is recommended to give more attention to improve senior leadership, governance and social responsibility to improve work performance of roomcare head nurses, such as: (1) To maintance ability, skill and behaviour of roomcare headnurses (2) To create regulation to support improvement senior leadership capacity, governance and social responsibility with opportunity to improve knowledge (3) To give suggestion for election roomcare head nurses must have leadership capacity (ability, skill and behaviour), governance and social responsibility from the candidate.Key word : senior leadership, governance, social responsibility, work performance, nurse

scholarly journals Model of Quality Management System Using Malcolm Baldrige Criteria in Nursing Education in Surabaya

Jurnal NERS ◽  
2015 ◽  
Vol 10 (1) ◽  
pp. 165 ◽  
Author(s):  
A. Aziz Alimul Hidayat ◽  
Stefanus Supriyanto ◽  
Nursalam Nursalam
Keyword(s):  
Nursing Education ◽  
Quality Management ◽  
Strategic Planning ◽  
Human Resources ◽  
Management System ◽  
Quality Management System ◽  
Study Program ◽  
Baldrige Criteria ◽  
Malcolm Baldrige Criteria ◽  
Malcolm Baldrige

Introduction: Most of the quality of Nursing Education in Surabaya is still at the low level. It is due to the fact that the process and job performances which have not been integrated yet, systematic and fl exible which are in line with the capacity of the organization and the needs of graduates. This study aims to develop a model of quality management systems of Nursing bachelor’s degree program based on the Malcolm Baldrige Criteria For Performance Excellence. Method: The method used is a cross sectional survey design. This research was conducted with a sample of eight institutions and twenty four of respondents. The data was collected by means of interviews, questionnaires and documentation. Analysis of the data used Partial Least Square (PLS). Result: The results showed that 1) leadership affects the study program as well as the profi le that affects job performances; 2) Leadership affects the strategic planning as well as the strategic planning that affects focus of Human Resources. In addition, the focus of human resources affects the focus process and fi nally affects job performances as well; 3) customer focus affects leadership as well as leadership affects strategic planning. As the impact, strategic planning affects focus of human resources and it affects similarly on the focus process and fi nally affects job performances; 4) All variables are affected by measurements, analysis and knowledge management, except in strategic planning. Discussion: Based on the above results, the model of quality management system can be developed by using the Malcolm Baldrige criteria for the purpose of increasing the quality of Nursing Study Program. On the other hands, this model can be used as a reference of the organization at the level of Nursing Study Program (Strategic Business Unit) to restructure the performance of the college in global competition.Keywords: model of quality management system, nursing study program, malcolm baldrige criteria for performance

scholarly journals Korelasi Kepemimpinan dengan Komitemen dan Lingkungan Kerja Dosen D3 Kebidanan

2012 ◽  
Vol 1 (3) ◽  
pp. 168
Author(s):  
Hesty Widyasih ◽  
Ma’mun Sutisna ◽  
Firman F. Wirakusumah
Keyword(s):  
Work Experience ◽  
Quantitative Research ◽  
Working Environment ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Positive Correlation ◽  
Baldrige Criteria ◽  
Malcolm Baldrige Criteria ◽  
Malcolm Baldrige

Background: Leadership in midwifery education may bring into positive change such as increase of organization quality. Leadership facilitates to build high working commitment and good working environment. Malcolm Baldrige criteria is a working management system that can measure leadership, working commitment and environment. This study aimed to analyze the correlation between leadership and working commitment or environment based on Malcolm Baldrige Criteria.Method: This was quantitative research with cross sectional design. Subjects of this study were 60 lecturers of diploma 3 midwifery in the DIY Province. The research was conducted in March-April 2011 using questionnaire based on Malcolm Baldrige Criteria. Data were analyzed by Rank Spearman and Chi Square with level of significant p<0,05.Results: There was positive correlation between leadership and working commitment (rs=0,740, p<0,001). Leadership has a positive correlation with working environment (rs=0,719 and p<0,001). The chi square result of leadership and working commitment and environment corellation shows p value<0,001. The more effective the leadership the higher the working commitment and environment would be. Age and work experience had no correlation with variables in this study. there were no difference between respondent who are married and unmarried regarding all variables.Conclusion: Based on Malcolm Baldrige Criteria, leadership has positive correlation with lecturer’s working commitment and environment. 

scholarly journals PERFORMANCE ASSESSMENT ANALYSIS USING MALCOLM BALDRIGE CRITERIA FOR PERFORMANCE EXELLENCE (MBCfPE) METHOD (Case Study at PT. NYCZ)

2021 ◽  
Vol 6 (3) ◽  
pp. 29-36
Author(s):  
Mohammad Rachman Waluyo ◽  
Nurfajriah Nurfajriah ◽  
Alina Cynthia Dewi ◽  
Clarissa Vadya Azarine
Keyword(s):  
Process Management ◽  
Employee Performance ◽  
Test Validity ◽  
Performance Excellence ◽  
Validity And Reliability ◽  
Early Improvement ◽  
Baldrige Criteria ◽  
Plastic Bottle ◽  
Malcolm Baldrige Criteria ◽  
Malcolm Baldrige

PT. NYCZ is a manufacturing company engaged in plastic bottle packaging production that cannot be separated from the problem of competition with similar companies. The problems encountered at PT. NYCZ regarding employee performance, namely lack of communication relations between subordinates and superiors, so that delivery of work instructions from superiors is still not understood by subordinates, it has an impact on employee performance output, Therefore the company must improve more efficient strategies in terms of leadership that is able to run and manage everything in internal and external of the company, more reliable skilled workforces, modern machines and technology, and is able to get a wider market and customers in plastic bottle products marketing. Malcolm Baldrige Criteria for Performance Excellence or Baldrige Criteria is a guide for a company to achieve high quality performance which consists 7 criterias, namely Leadership; Strategic Planning; Customer Focus; Measurement, Analysis and Knowledge Management; Focus on Workforce; Process Management; and Results. This research was conducted by distributing questionnaires to PT. NYCZ employees, respondents were taken according to job desks ranging from cashiers to managers. After questionnaire data was obtained, it was processed using SPSS to test validity and reliability. Then, questionnaire results were processed using Malcolm Baldrige score to determine company performance level. From the research results, it was obtained that the total points from Malcolm Baldrige Criteria for Performance Excellence survey are 411,14. Therefore, according to MBCfPE score, the performance of PT. NYCZ is Early Improvement with Average category

scholarly journals PENGARUH KINERJA PELAYANAN DENGAN PENDEKATAN MALCOLM BALDRIGE TERHADAP KEPUASAN PASIEN BPJS KESEHATAN PADA RUMAH SAKIT UMUM DAERAH KOTA BATAM

Jurnal Niara ◽  
2018 ◽  
Vol 11 (2) ◽  
pp. 150-158
Author(s):  
Heryenzus Heryenzus ◽  
Suali Suali
Keyword(s):  
Performance Excellence ◽  
Baldrige Criteria ◽  
Sequential Explanatory Design ◽  
Malcolm Baldrige Criteria ◽  
Malcolm Baldrige ◽  
Sequential Explanatory

Rumah sakit merupakan salah satu bentuk organisasi yang bergerak di bidang pelayanan kesehatan. Pelayanan kesehatan inilah yang selalu dituntut agar selalu bertambah baik. Hal ini tidak mudah,  karena terdapat persaingan yang semakin ketat. Salah satu faktor kunci keberhasilan dalam meningkatkan kinerja organisasi diawali dari kepuasan pasien Rumah Sakit itu sendiri. Penelitian ini menggunakan kriteria  Malcolm Baldrige Criteria for Performance Excellence(MBCfPE). MBCfPE merupakan salah satu metode peningkatan kinerja organisasi secara keseluruhan dan terus-menerus.MBCfPE.Adapun tujuan dari penelitian ini adalah untuk menguji dan menganalisa mengenai pengaruh masing-masing keenam kriteria MBCFPE (kepemimpinan, perencanaan strategis, focus pada pelanggan, pengukuran,analisa dan manajemen pengetahuan, focus pada karyawan, manajemen proses.) terhadap kepuasan pasien BPJS kesehatan pada Rumah Sakit Umum Daerah Batam. Penelitian ini merupakan penelitian dengan deskriptif analisik dengan pendekatan metode mix method dengan sequential explanatory design. Jumlah jumlah sampel yang digunakan sebanyak 200 responden. Hasil dalam penelitian ini menunjukkan bahwa keenam kriteria MBCFPE :kepemimpinan, perencanaan strategis, focus pada pelanggan, pengukuran,analisa dan manajemen pengetahuan, focus pada karyawan, manajemen proses berpengaruh positif dan signifikan terhadap kepuasan pasien BPJS Rumah Sakit Umum Daerah Batam artinya semakin baik hasil variabel tersebut akan meningkatkan kepuasan pasien BPJS kesehatan rumah sakit.

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