Social media use and patient–provider relationships: Lessons for patients, caregivers, and healthcare providers

2021 ◽  
Author(s):  
Elizabeth G. Bouchard ◽  
Susan A. LaValley
2021 ◽  
Author(s):  
Michael Rost ◽  
Vittoria Espeli ◽  
Marc Ansari ◽  
Nicholas von der Weid ◽  
Bernice Elger ◽  
...  

Abstract Purpose The study aims to explore the attitudes of Swiss healthcare professionals towards the use of social media in adolescent and young adult oncology and to examine whether the ongoing social restrictions due COVID-19 might have altered these attitudes. Methods This study was cross-sectional in design. The subjects were healthcare providers working in pediatric or adult oncology settings in Switzerland. We performed descriptive and inferential statistical analyses. Results While considered useful, only a small minority of participants actually used social media for professional reasons and considered themselves skillful in using these platforms. Although institutional guidelines were deemed crucial to improve social media use, many respondents seemed unaware of their existence. Only a minority reported an impact of Covid-19 on their attitudes towards the professional implementation of social media. Conclusion The global health crisis creates important challenges for young patients with cancer and their healthcare providers. In times of social restrictions, social media may be promising tools to facilitate health information provision, connectivity and patient care. Virtual mentorship and target social media training interventions might be the best way to improve familiarity with social media and with ethical guidelines for their use.


2019 ◽  
Author(s):  
Ashley Jones ◽  
Anne St. Michel ◽  
Steven Manners ◽  
Stefan Baral ◽  
Jiwon Oh

BACKGROUND E-communication is increasingly being utilized in healthcare but there is limited research investigating the practices and attitudes of providers towards the use of these tools in professional settings. OBJECTIVE To assess the experiences, attitudes, and practices of neurology healthcare providers, regarding e-communication contact with patients and social media (SM) use. METHODS Two surveys assessing patient e-communication and SM use were disseminated by e-mail to subscribers of NeuroSens, an online educational platform. RESULTS 67% and 27% of respondents completely opposed patient contact to their personal mobile and e-mail respectively, while the remaining respondents believed propriety was situation-dependent. Respondents tolerant to patient contact were more likely to have been contacted for urgent matters in the past. Most respondents (54%) used at least one of the main SM networks, and 76% denied having posted inappropriate content. The majority of respondents (74%) were unfamiliar with any SM policy within their practicing institution and the vast majority (98%) agreed clinical institutions need to establish updated e-communication policies. CONCLUSIONS Neurology healthcare providers demonstrate conservative practices and perceptions of SM use and patient e-communication, despite limited institutional guidance. With the continued growth of e-communications tools, there is a strong need to for clinical institutions to establish policies to support the use of these applications within healthcare.


Author(s):  
Alexis M. McCarroll ◽  
Bree E. Holtz ◽  
Dar Meshi

Disordered social media use, often referred to as “social media addiction”, has not been officially recognized by medical bodies such as the American Psychiatric Association or the World Health Organization. However, websites still present information to laypeople on how to treat and manage social media addiction, which can pose the risk of spreading low quality or incorrect information. As such, we aimed to assess how the most popular social media addiction websites present information across multiple metrics. We conducted an in-depth online search to identify the top social media addiction websites in November 2019 (N = 23). Websites were separated into four distinct classifications: (1) treatment/therapy/medical; (2) informational; (3) news article; and (4) blog/essay. Based on previous website analysis research, three trained coders evaluated these websites on six metrics: (1) design; (2) credibility; (3) accessibility; (4) literacy; (5) engagement; and (6) social media addiction content. Design features were the top-rated metric across all websites, followed by credibility. Websites scored the lowest for the engagement and social media addiction content metrics. Across website classifications, scores for social media addiction content varied greatly, with blog/essay websites ranking the lowest and informational websites ranking the highest. Our findings provide necessary information for both patients and healthcare providers, apprising these individuals and the field about the current online health information landscape for disordered social media use.


2021 ◽  
Vol 66 (Special Issue) ◽  
pp. 59-59
Author(s):  
Eva de Clercq ◽  
◽  
Michael Rost ◽  
Bernice Elger ◽  
◽  
...  

"Objective: The study aims to explore the attitudes of Swiss healthcare professionals towards the use of social media in adolescent and young adult oncology and to examine whether the ongoing social restrictions due COVID-19 might have altered these attitudes. Methods: This study was cross-sectional in design. The subjects were healthcare providers working in pediatric or adult oncology settings in Switzerland. We performed descriptive and inferential statistical analyses. Results: While considered useful, only a small minority of participants actually used social media for professional reasons and considered themselves skillful in using these platforms. Although institutional guidelines were deemed crucial to improve social media use, many respondents seemed unaware of their existence. Only a minority reported an impact of Covid-19 on their attitudes towards the professional implementation of social media. Conclusion: The global health crisis creates important challenges for young patients with cancer and their healthcare providers. In times of social restrictions, social media may be promising tools to facilitate health information provision, connectivity and patient care. Virtual mentorship and target social media training interventions might be the best way to improve familiarity with social media and with ethical guidelines for their use. "


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