Nonprofit agency challenges

2010 ◽  
Vol 29 (3) ◽  
pp. 628-632 ◽  
Author(s):  
Alnoor Ebrahim
Keyword(s):  
Nonprofit Agency

Bringing Service Standards to Life

2015 ◽  
pp. 154-181
Author(s):  
Julie Kwan ◽  
Stephanie Clark ◽  
Steven W. Villachica
Keyword(s):  
Customer Service ◽  
Critical Incident ◽  
Gap Analysis ◽  
Background Information ◽  
Organizational Analysis ◽  
Performance Gap ◽  
Cause Analysis ◽  
Nonprofit Agency ◽  
Service Standards

This case study describes the efforts of performance consultants to improve the extent to which staff and volunteers at a nonprofit agency performed according to their customer service standards. After providing background information about the organization and its service standards, the case study describes the existing performance gap regarding the standards and the consultants' response to the client's initial request for training. The case study describes the performance analysis the consultants conducted, including the gap analysis, organizational analysis, environmental analysis, and cause analysis. The case study also describes the task analysis that the consultants conducted using the critical incident technique. The case study concludes with a description of how the consultants created the resulting training, and the effect of the training on the sponsoring organization.

Bringing Service Standards to Life

2019 ◽  
pp. 1003-1024
Author(s):  
Julie Kwan ◽  
Stephanie Clark ◽  
Steven W. Villachica
Keyword(s):  
Customer Service ◽  
Critical Incident ◽  
Gap Analysis ◽  
Background Information ◽  
Organizational Analysis ◽  
Performance Gap ◽  
Cause Analysis ◽  
Nonprofit Agency ◽  
Service Standards

This case study describes the efforts of performance consultants to improve the extent to which staff and volunteers at a nonprofit agency performed according to their customer service standards. After providing background information about the organization and its service standards, the case study describes the existing performance gap regarding the standards and the consultants' response to the client's initial request for training. The case study describes the performance analysis the consultants conducted, including the gap analysis, organizational analysis, environmental analysis, and cause analysis. The case study also describes the task analysis that the consultants conducted using the critical incident technique. The case study concludes with a description of how the consultants created the resulting training, and the effect of the training on the sponsoring organization.

The Effects Of An Incentive Program Intervention On Driver Performance In A Private Nonprofit Agency

2011 ◽  
Vol 4 (5) ◽  
Author(s):  
Angela Beaudry ◽  
Stephen Schepman ◽  
Gerald Gunn ◽  
Stephen Lettic ◽  
Richard Neibusch
Keyword(s):  
Partial Support ◽  
Font Size ◽  
Incentive Program ◽  
Driver Performance ◽  
Accident Data ◽  
Program Intervention ◽  
Nonprofit Agency

<p class="MsoNormal" style="text-align: justify; margin: 0in 0.5in 0pt;"><span style="font-size: 10pt;"><span style="font-family: Times New Roman;">The purpose of this study was to determine the effects of an incentive program on driver performance.<span style="mso-spacerun: yes;">&nbsp; </span>Archival absenteeism, complaint, and at-fault accident data were collected around an incentive program.<span style="mso-spacerun: yes;">&nbsp; </span>Results of the study showed partial support of the hypothesis that the incentive program would result in increased driver performance.<span style="mso-spacerun: yes;">&nbsp; </span>Limitations of the study and organizational recommendations are presented.</span></span></p>

The Twins Foundation: Twins Take Up the Challenge

1984 ◽  
Vol 33 (3) ◽  
pp. 523-525 ◽  
Author(s):  
Kay Cassill
Keyword(s):  
General Public ◽  
Role Models ◽  
Twin Studies ◽  
Clearing House ◽  
Research Support ◽  
Negative Stereotypes ◽  
Central Repository ◽  
Nonprofit Agency ◽  
Hall Of Fame ◽  
Adolescent Twins

AbstractRevelations about twins are abundant, but the information often is inaccessible. Therefore, The Twins Foundation, a multifaceted, international, nonprofit agency has been formed. Through development of a Research Library, Museum and Hall of Fame, it will (1) provide archival and research support to the growing number of disciplines involved in twin studies; (2) provide a central repository and clearing house of information about twins for the general public; (3) enlist twin achievers to act as role models for adolescent twins; and (4) collect information about the contributions twins have made to their societies in order to dispel still prevalent negative stereotypes about multiples. (Note: The term “twin” is used generically and implies all multiples).

Existential-Phenomenological Psychotherapy in the Trenches: A Collaborative Approach to Serving the Underserved

2006 ◽  
Vol 37 (2) ◽  
pp. 171-196 ◽  
Author(s):  
SteenMarieJan O. HallingMcNabbRowe
Keyword(s):  
Mental Health ◽  
Health System ◽  
Mental Health System ◽  
Graduate Program ◽  
Low Cost ◽  
Collaborative Effort ◽  
Collaborative Approach ◽  
Healing Relationship ◽  
Nonprofit Agency ◽  
Seattle University

AbstractThis article describes the origin and the work of a volunteer run nonprofit agency designed to provide low cost psychotherapy. The agency was developed by psychotherapists connected with the Seattle University graduate program guided by the vision of psychotherapy as a healing relationship and in response to a growing crisis in the mental health system. We address the benefits and the challenges of this collaborative effort, and especially the difficulty involved in successfully running an agency while staying true to a particular vision of therapy, collaboration, and community.

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