scholarly journals The Dilemma of “Managing for Results” in China: Won't Let Go

2017 ◽  
Vol 37 (3) ◽  
pp. 203-216 ◽  
Author(s):  
Ciqi Mei ◽  
Margaret M. Pearson
Keyword(s):  
Managing For Results

Electronic Service Delivery in the Local Indian Community of Visakhapatnam

2011 ◽  
pp. 664-669
Author(s):  
V. Venkatakrishnan
Keyword(s):  
Performance Management ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Indian Community ◽  
The Public ◽  
Electronic Service ◽  
New Public ◽  
Managing For Results ◽  
And Performance

New public management (NPM) conceptualised public administration as a business, to be managed with business-like techniques. Since services had to be assessed by the criteria of quality, efficiency, and satisfaction of citizens, the public sector had to reorganize its processes. As strong emphasis was on the services, improving their delivery was expected to facilitate achieving the above criteria. The terms of the NPM approach such as “customer focus, managing for results, and performance management” have become part of the standard language of public administration (Ali, 2001; Bekkers & Zouridis, 1999; Crossing Boundaries, 2005; Spicer, 2004).

The Human Side of Managing for Results

2005 ◽  
Vol 35 (3) ◽  
pp. 270-286 ◽  
Author(s):  
Brendan F. Burke ◽  
Bernadette C. Costello
Keyword(s):  
Managing For Results ◽  
Human Side
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