Quality awards as a public sector benchmarking concept in OECD member countries: some guidelines for quality award organizers

2001 ◽  
Vol 21 (1) ◽  
pp. 27-40 ◽  
Author(s):  
Elke Löffler
Keyword(s):  
Public Sector ◽  
Quality Awards ◽  
Quality Award

More quality through competitive quality awards? An impact assessment framework

2009 ◽  
Vol 75 (3) ◽  
pp. 383-401 ◽  
Author(s):  
Tony Bovaird ◽  
Elke Löffler
Keyword(s):  
Public Sector ◽  
Impact Assessment ◽  
Cost Benefit ◽  
Academic Community ◽  
Assessment Framework ◽  
Public Sector Organizations ◽  
Quality Awards ◽  
Quality Award ◽  
Marketing Tool

Given the growing international phenomenon of quality award competitions for public sector services and organizations it is timely to assess their impacts. While award schemes have become a popular marketing tool to increase the visibility of award organizers, it is unclear what impact they have on various dimensions of quality — organizational quality, service quality and the quality of life of citizens. So far, quality awards are a theory-free area with few evaluations being undertaken by the academic community. By the same token, quality awards organizers have not shown a great inclination to invest in impact assessments. Yet, major questions exist on the extent to which quality awards live up to their claims to help applicants and non-applicants to improve quality. This article maps existing pieces of evidence against an impact assessment framework and identifies the research gaps to be addressed by the academic community and public sector organizations. Points for practitioners Competitive quality awards can have benefits in terms of innovation, organizational learning, and reputational promotion. However, for the applicants these benefits come at a price — the innovations and the learning only occur if the organization undertakes the application in a way which builds these benefits into the process. Moreover, the promotional benefits depend on which awards they win, particularly on how well publicized they are. For organizers, too, a cost—benefit calculus is necessary — while competitive awards may be cheaper to organize than accreditation schemes, they may not lead to such careful preparation, with consequently lower impacts.

Association of performance with quality initiatives and quality awards: quality initiatives' effect

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gururaj Upadhyaya ◽  
Subrahmanya Bhat K
Keyword(s):  
Validity And Reliability ◽  
Quality Initiatives ◽  
Content Type ◽  
Quality Awards ◽  
Quality Award ◽  
Research Questions ◽  
Long Term Performance ◽  
Term Performance ◽  
Spearman’S Correlation

PurposeThe purpose of this empirical study intends to explore the contingency effect of the adoption of some specific quality initiatives (QI), on the correlation of some performance measures (PMs) with the “interacting” QI and quality award (QA) models through the continuous improvement (CI) journey of Indian QA winners.Design/methodology/approachA survey questionnaire was administered to the Indian Quality Award winners. Data collected from a survey were followed by validity and reliability analyses of the instrument. Hypotheses were tested using Spearman's correlation test and Fisher's Z-test.FindingsSome specific QI that affected the correlation between PMs and research questions representing the interaction among QI and QA models during different stages of the CI journey of organizations were identified. PMs that correlated with interacting QI and QA models through the above stages of CI journey were also identified.Practical implicationsA preliminary inference on QI to be adopted and the PMs to be focused upon during the different periods of CI journey of Indian organizations was arrived at. This could help practitioners in proper choice of QI and to focus upon “realistic” PM through different stages of the CI journey of organizations.Originality/valueThis study attempts to fill the gap of scarce holistic studies on the long-term performance implications of interacting QI and QA through the CI journey of organizations.

Quality Award and Certifications

2018 ◽  
pp. 74-91
Author(s):  
Flevy Lasrado ◽  
Zoya Husain ◽  
Reem Hasan
Keyword(s):  
Internal Quality ◽  
Good Practices ◽  
Quality Awards ◽  
History Of ◽  
Quality Award

Quality awards have been widely used by organizations to improve the internal quality as well as to gain recognition and reputation for their products and services. This case illustrates a case of Dubai quality award. Through the 22 years of history of excellence, the Dubai quality award has inspired organizations towards a journey of excellence. The case illustrates the Dubai quality award structure and illustrates the good practices of winners.

Perceived benefits of national quality awards: a study of UAE’s award winning organizations

2017 ◽  
Vol 21 (1) ◽  
pp. 50-64 ◽  
Author(s):  
Flevy Lasrado
Keyword(s):  
Best Practices ◽  
Lessons Learned ◽  
Customer Engagement ◽  
Current Status ◽  
Perceived Benefits ◽  
Content Type ◽  
Business Excellence ◽  
National Quality ◽  
Quality Awards ◽  
Quality Award

Purpose Although studies of national quality awards and their benefits in fostering organizational excellence are ample in many countries, such relevant studies are rare in United Arab Emirates (UAE). The UAE launched its Business Excellence Awards for the private and public sectors almost two decades ago. The purpose of this study, therefore, is to shed light on benefits that UAE organizations have experienced through the Dubai Quality Award (DQA) and to understand the adoption of key DQA implementation factors. It also discusses implications and provides direction for future research. This study would be useful for managers considering whether to embark on the path of excellence through the DQA. Design/methodology/approach The purpose of this study is to explore the perceived benefits of participating in a quality award process. A total of 13 organizations that received the award between 2010 and 2013 are studied. This limit was set to include as many organizations as possible while not allowing too much time to have elapsed. Secondary data files were received from Department of Economic Development of Dubai. Data were registered in a MS Excel® spreadsheet by categorizing them according to the description of organizational practice, company name and industrial sector. These were then analyzed to extract the benefits and to capture lessons learned in the process. The data were also analyzed in the light of DQA criteria and key actions were recorded. Findings The study highlighted six major perceived benefits of quality awards in the UAE context and the results achieved by winning organizations on their journey of excellence. This study illustrates the enabler and results sides of the DQA in terms of perceived benefits. The analysis of winning organizations shows that a few sectors have been notably awarded. Although, winning organizations in the past four years fairly represent the trading, finance and retail sectors, the DQA is still not sufficiently utilized by all sector organizations. The represented sectors are mainly service-oriented and demonstrate that the key enabler, customer focus, has been given its due importance. As such, these organizations understand customer satisfaction, customer engagement and customer appreciation. Originality/value This is the first step toward an understanding of the current status of best practices of winning organizations on the road to business excellence through the DQA. This can be further developed by measuring business performances through other methods. This study provides an objective depiction of the current level of best practices and perceived benefits of the DQA. This study would be useful for managers considering whether to embark on the path of excellence through the DQA.

Russian government quality award: 25 years towards organizational excellence

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Tatiana Salimova ◽  
Su Mi Dahlgaard-Park ◽  
Lyudmila Biryukova ◽  
Julia Palkina ◽  
Natalia Vatolkina
Keyword(s):  
Current Knowledge ◽  
Russian Government ◽  
Content Type ◽  
Organizational Excellence ◽  
Government Quality ◽  
National Quality ◽  
Quality Awards ◽  
Quality Management Model ◽  
Long Time ◽  
Quality Award

Purpose The purpose of this paper is to review the Russian Federation Government Quality Award (RFGQA) over its 25-year existence. Design/methodology/approach This paper looks into the evolution, model and key provisions of RFGQA, based on the authors’ long-time experience as an Award assessor. Apart from that, methodologically, this study uses the desktop research method, comparative literature review. Findings The research results show that RFGQA over its 25 years has become the most popular approach to the development of organizational excellence for Russian enterprises and organizations, regardless of the sphere of activity. Research limitations/implications This paper presents the core results of RFGQA’s 25-year existence. The comparison of the current Russian Quality Award model with the new European Foundation for Quality Management model is not analyzed. Originality/value This research paper extends current knowledge of national quality awards and presents an original set of information about RFGQA, its methodology and results.

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