scholarly journals Perceptual asymmetries in perceived quality of HR function resulting from ownership transformation: A public‐to‐private scenario

2020 ◽  
Author(s):  
Muhammad Ali Asadullah ◽  
Naima Fatima ◽  
Ahmad Nabeel Siddiquei ◽  
Maria Rasheed ◽  
Karim Wahba
Keyword(s):  
Perceived Quality ◽  
Perceptual Asymmetries ◽  
Hr Function ◽  
Ownership Transformation

scholarly journals HOTEL-PRODUCT PERCEIVED QUALITY: A CASE STUDY OF CITY HOTELS IN VOJVODINA (SERBIA) - A FACTOR ANALYSIS

TEME ◽  
2020 ◽  
pp. 267
Author(s):  
Svetlana Vukosav ◽  
Ksenija Wallrabenstein ◽  
Milan Bradić ◽  
Vuk Garača
Keyword(s):  
Factor Analysis ◽  
Perceived Quality ◽  
Influential Factors ◽  
Hotel Management ◽  
Visitor Satisfaction ◽  
Level Of Satisfaction ◽  
Front Office ◽  
The One ◽  
Ownership Transformation

Over the past two decades, many researchers, as well as hotel management, conducted surveys on visitor satisfaction with service quality of hospitality products. However, there is a lack of investigation of the perceived quality of hotels products in Vojvodina whose economy is still in the stage of adjustment to the new economic conditions due to the transition and ownership transformation. Thus, the aim of this study is to identify all the specific factors of hotel product and to point out the necessity of strengthening them in order to reach the level of satisfaction of customers of services provided. Data were collected from a sample of guests staying at various city hotels in Vojvodina (Serbia), rated with 1 up to 5 stars. Two types of analyses were performed to reach this objective: the exploratory factor analysis (EFA) and after that, the one-way analysis of variance (One-way ANOVA) with the view of determining a substantive effect of factors in different hotel categories. The paper identifies five major attributes as the most influential factors of the hotel product quality, i.e. front office services, employees, hotel facilities, restaurant service and the location of facilities. The discussion of findings leads to some suggestions on how to reach the hotel-product improvement and the specialization of hotels.

Investigating the Ease-of-Retrieval Effect in an Eyewitness Context

2019 ◽  
Author(s):  
Roy Groncki ◽  
Jennifer L Beaudry ◽  
James D. Sauer
Keyword(s):  
Cognitive Processes ◽  
Task Difficulty ◽  
Memory Studies ◽  
Relevant Information ◽  
Perceived Quality ◽  
Expected Effect ◽  
Bayesian Testing ◽  
Finding Study ◽  
Identification Confidence

The way in which individuals think about their own cognitive processes plays an important role in various domains. When eyewitnesses assess their confidence in identification decisions, they could be influenced by how easily relevant information comes to mind. This ease-of-retrieval effect has a robust influence on people’s cognitions in a variety of contexts (e.g., attitudes), but it has not yet been applied to eyewitness decisions. In three studies, we explored whether the ease with which eyewitnesses recall certain memorial information influenced their identification confidence assessments and related testimony-relevant judgements (e.g., perceived quality of view). We manipulated the number of reasons participants gave to justify their identification (Study 1; N = 343), and also the number of instances they provided of a weak or strong memory (Studies 2a & 2b; Ns = 350 & 312, respectively). Across the three studies, ease-of-retrieval did not affect eyewitnesses’ confidence or other testimony-relevant judgements. We then tried—and failed—to replicate Schwarz et al.’s (1991) original ease-of-retrieval finding (Study 3; N = 661). In three of the four studies, ease-of-retrieval had the expected effect on participants’ perceived task difficulty; however, frequentist and Bayesian testing showed no evidence for an effect on confidence or assertiveness ratings.

An Event Quality Scale for Participatory Running Events

2020 ◽  
Vol 24 (1) ◽  
pp. 139-152 ◽  
Author(s):  
John Armbrecht
Keyword(s):  
Scale Development ◽  
Service Quality ◽  
Development Process ◽  
Factor Model ◽  
Perceived Quality ◽  
Social Aspects ◽  
Factor Solution ◽  
Quality Scale ◽  
Cognitive Dimensions

This study focuses on the perceived quality of participatory event experiences by addressing the following question: What are the important aspects of the event experience? The aim of this research is to develop and refine a scale to measure the quality of the event experience for runners at a participatory event. The objective is to combine, apply, test, and refine the existing scales to increase our understanding of the perceived quality of events among amateur running athletes. Both affective and cognitive dimensions are included in the scale. Based on seven dimensions and 36 items, a formal scale development process is adopted. The data consist of 1,923 observations collected during a participatory event with approximately 60,000 registered participants. The seven-factor model, including immersion, surprise, participation, fun, social aspects, hedonic aspects, and service quality, was gradually revised in favor of a four-factor solution: service quality, hedonic aspects, fun, and immersion. As a result, 73.1% of the variance is extracted. This study contributes to a refined scale measuring the perceived event quality of participatory events. Service quality accounts for more than half of the variance extracted. Researchers should continue to develop research on the critical experiential dimensions in an event context. Furthermore, the links between the constructs need attention. The results suggest that event organizers should evaluate their events and event portfolios based on the scale and take actions to increase the perceived quality of these events.

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