Match Service Groups' Interests With Your Needs

2021 ◽  
Vol 19 (2) ◽  
pp. 4-4
Keyword(s):  
Service Groups

Queues in transportation systems, II: An independently-dispatched system

1974 ◽  
Vol 11 (01) ◽  
pp. 145-158 ◽  
Author(s):  
Michael A. Crane
Keyword(s):  
Limit Theorems ◽  
Transportation Systems ◽  
Linear Network ◽  
Random Functions ◽  
Arrival Processes ◽  
Vehicle Fleet ◽  
Vehicle Capacity ◽  
Service Groups ◽  
Functional Central Limit Theorems ◽  
Functional Central Limit

We consider a transportation system consisting of a linear network of N + 1 terminals served by S vehicles of fixed capacity. Customers arrive stochastically at terminal i, 1 ≦ i ≦ N, seeking transportation to some terminal j, 0 ≦ j ≦ i − 1, and are served as empty units of vehicle capacity become available at i. The vehicle fleet is partitioned into N service groups, with vehicles in the ith group stopping at terminals i, i − 1,···,0. Travel times between terminals and idle times at terminals are stochastic and are independent of the customer arrival processes. Functional central limit theorems are proved for random functions induced by processes of interest, including customer queue size processes. The results are of most interest in cases where the system is unstable. This occurs whenever, at some terminal, the rate of customer arrivals is at least as great as the rate at which vehicle capacity is made available.

Partitioning Customers into Service Groups

1999 ◽  
Vol 45 (11) ◽  
pp. 1579-1592 ◽  
Author(s):  
Ward Whitt
Keyword(s):  
Service Groups

scholarly journals Empirical Assessment of Good Governance in the Public Sector of Malaysia

2019 ◽  
Author(s):  
Maizatul Akmar Khalid ◽  
Md. Mahmudul Alam ◽  
Jamaliah Said
Keyword(s):  
Public Sector ◽  
Good Governance ◽  
Primary Data ◽  
Policy Makers ◽  
The Public ◽  
Governance Systems ◽  
Governance Practices ◽  
The Status ◽  
Questionnaire Respondent ◽  
Service Groups

To improve the trust of citizens and delivery of services, employing good governance principles in the public sector is very crucial. Despite efforts to improve service delivery, criticisms and complains toward public services remain evident. This study aims to assess the status of good governance practices in the public sector of Malaysia. Primary data were collected from the responses of 109 department heads under 24 federal ministries to a survey questionnaire. Respondent perception of good governance practices was measured using a seven-point Likert scale and analyzed by descriptive statistics and path measurement modeling. Standard diagnostic tests were also conducted to check the reliability of the data and model. Results indicated that nine factors were significant in the measurement of good governance practices. However, very few people in the public sector of Malaysia practice fraud control, which is at the lowest intensity. Among the service groups, the engineer group practiced good governance at the highest level, whereas the health service group practiced good governance at the lowest level. Therefore, still there are scopes available to improve good governance systems to become more reliable and efficient public sector in Malaysia. Findings of the study will help policy makers improve the efficiency of the public sector of Malaysia and other countries.

scholarly journals DESIGNING CANCER GROUPS FOR MAXIMUM EFFECTIVENESS

Groupwork ◽  
2020 ◽  
Vol 2 (1) ◽  
pp. 58-69
Author(s):  
Barry M Daste
Keyword(s):  
Literature Review ◽  
Cancer Patients ◽  
Support Groups ◽  
Personal Experience ◽  
On Line ◽  
Service Groups ◽  
Shed Light

This article attempts to shed light on some of the problems involved in developing optimum service groups for cancer patients and offers ideas concerning the design, content, leadership and membership of these groups. The article begins with a literature review of current research on issues faced by cancer patients and how these have been handled in support groups and therapy groups across the country. Following this, suggestions are offered to assist those involved in planning for these groups to deal with some of the potential difficulties encountered by many of these groups. Interest in this project grew out of the author’s personal experience with cancer and from the experience of being first a participant, and later a leader, in groups for cancer patients.Publisher’s note: We are now putting all back issues of Groupwork on line. Articles in this issue have been scanned to pdf files as viable original typesetting files no longer exist. Though they may not look it, these files are to some extent searchable. This issue was published nearly 30 years ago. We have stated author professional details as received at time of publication.

CONTRASTS IN HMO AND FEE-FOR-SERVICE PERFORMANCE

PEDIATRICS ◽  
1978 ◽  
Vol 62 (6) ◽  
pp. 1018-1018
Author(s):  
R. J. H.
Keyword(s):  
Service System ◽  
Hospital Utilization ◽  
Group Practice ◽  
Fee For Service ◽  
Utilization Of Services ◽  
Provider Payment ◽  
Significant Difference ◽  
Medicaid Population ◽  
Multispecialty Group ◽  
Service Groups

This study compares various aspects of HMO performance in 10 plans with that of the fee-for-service system for the Medicaid population. Additionally, it examines utilization differences between several types of HMO's, grouped according to organization and provider payment. Four areas of behavior were studied—enrollment selectivity, utilization of services, accessibility of care, and satisfaction. The only significant difference between the two systems was in hospital utilization. Group-practice HMO's had significantly lower hospital utilization than the fee-for-service groups; foundation HMO's did not. This difference seems to indicate that capitation payment to an HMO alone is not significant enough to produce major changes in utilization and that the organized multispecialty group-practice arrangement with largely salaried physicians may be more significant. For the other variables—previous health status, ambulatory-care use (including preventive care), accessibility, and satisfaction-the two groups were remarkably similar.

Session and Network Support for Autonomous Context-Aware Multiparty Communications in Heterogeneous Mobile Systems

2010 ◽  
Vol 1 (4) ◽  
pp. 1-24 ◽  
Author(s):  
Josephina Antoniou ◽  
Christophoros Christophorou ◽  
Augusto Neto ◽  
Susana Sargento ◽  
Filipe Pinto ◽  
...  
Keyword(s):  
Mobile Devices ◽  
Performance Optimization ◽  
Network Performance ◽  
Future Internet ◽  
Mobile Systems ◽  
Context Aware ◽  
Network Support ◽  
Different Types ◽  
Optimization Schemes ◽  
Service Groups

The increase of networking complexity requires the design of new performance optimization schemes for delivering different types of sessions to users under different conditions. In this regard, special attention is given to multi-homed environments, where mobile devices cross areas with overlapping access technologies (Wi-Fi, 3G, WiMax). In such a scenario, efficient multiparty delivery depends upon the grouping operation, which must be done based on several parameters. In this paper, the authors propose context-aware sub-grouping of content-based service groups so that the same service session can be delivered using different codings of the same content, adapting to current network, users, session, and environment context. The context-aware information is used to improve the sub-grouping process. This paper aims to describe these sub-grouping techniques, and in particular how they improve network performance and user experience in the future Internet by focusing on the improved network-level and session-level mechanisms.

PP126 Analyses Of User Requirements In The Evaluation Of Medical Equipment

2019 ◽  
Vol 35 (S1) ◽  
pp. 60-60
Author(s):  
Ricardo Bertoglio Cardoso ◽  
Priscila G. Brust-Renck ◽  
Flavio Sanson Fogliatto ◽  
Helena Barreto Dos Santos
Keyword(s):  
User Satisfaction ◽  
Medical Equipment ◽  
Clustering Algorithms ◽  
Healthcare Providers ◽  
End Users ◽  
User Requirements ◽  
Hospital Services ◽  
Healthcare Outcomes ◽  
Service Groups ◽  
Clinical Engineers

IntroductionHuman-centered approaches to eliciting requirements for medical equipment selection are recognized as improving healthcare outcomes, safety, and end-user satisfaction. Nevertheless, there are many challenges to conducting rigorous investigations to identify requirements that satisfy different hospital services and types of end users (e.g., patients, healthcare professionals, and clinical engineers). By establishing a systematic method for selecting medical recliners, this study provides detailed technical characteristics and user requirements associated with several hospital areas, as well as a comparison between two end users (health professionals and patients) and their different perceptions of usability.MethodsFirst, clinical engineers and senior nurses from seven hospital services identified and rated the technical characteristics of medical recliners. Ratings were then used to stratify all services in well-defined similar groups using hierarchical and non-hierarchical clustering algorithms. Next, users of hospital recliners (60 patients and 56 healthcare providers) from each group were interviewed to identify their requirements for an ideal medical recliner. Finally, analyses of variance were performed to identify consensus decisions from users across the different hospital contexts as to which technical characteristics were the most relevant.ResultsThe contribution of senior nurses and clinical engineers led to the identification of 41 technical characteristics. The analysis of 116 participant interviews identified 95 different requirements, extracted from 1,052 user suggestions. Correspondence analysis of the most important requirements, combined for each of the three stratified service groups, indicated that two-thirds of all user requirements (14 out of 20) were fulfilled by five out of 32 quantitative technical characteristics, regardless of context.ConclusionsHuman-centered methods can identify similarities between health technology characteristics and decrease the complexity associated with selecting technologies, while simultaneously fulfilling the requirements of multiple users and hospital departments.

scholarly journals Managing Consumer Loyalty

2020 ◽  
Vol 11 (1) ◽  
pp. 21-47
Author(s):  
Shivani Saini ◽  
Jagwinder Singh
Keyword(s):  
Study Data ◽  
Service Firms ◽  
Consumer Loyalty ◽  
Consumer Experience ◽  
Direct And Indirect Impacts ◽  
Indirect Impacts ◽  
Service Groups ◽  
Positive Effect

A growing body of academic and practitioner literature has highlighted the role of consumer experience management in maintaining long-term relationships with consumers. However, related studies are still divergent and there is little empirical evidence available to support the positive effect of consumer experience management on attitudinal and behavioural loyalty. The present study aims to fill this gap by investigating the direct and indirect impacts of consumer experience efforts on attitudinal and behavioural loyalty. To conduct an empirical study, data was collected from consumers of three service firms: health, retail, and wellness. By means of AMOS17.0, using CFA and SEM techniques, the measurement and comparison of structural models was carried out to test the invariance across three service groups. This article has significant implications for academicians well as marketers of service firms.

Banias and the British: the Role of Indigenous Credit in the Process of Imperial Expansion in Western India in the Second Half of the Eighteenth Century

1987 ◽  
Vol 21 (3) ◽  
pp. 473-510 ◽  
Author(s):  
Lakshmi Subramanian
Keyword(s):  
Eighteenth Century ◽  
State Building ◽  
East India Company ◽  
Western India ◽  
Senior Member ◽  
Imperial Expansion ◽  
Trade And Exchange ◽  
English East India Company ◽  
Service Groups

The pressing preoccupation of the British administration in the early decades of the nineteenth century to clip the wings of the malicious Indian shroffs (Bankers) and their manoeuvres and secret dealings was in sharp and in a sense valid contrast to their earlierperceptions of the Indian shroffs and their Hundi empire. By 1807, Mr Rickards, senior member of the Bombay establishment, was urging the Governor-General in Council to establisha General Bank whose operations would extend throughout India, facilitate remittances andcredit transfers from one part of the country to another, and above all ‘free the mercantile body from losses and inconveniences suffered in the exchange and from the artifices of shroffs’. Their ‘undue and pernicious influence over the course of trade and exchange’ could no longer be treated with forbearance, and the urgency of remedy was stressed. It was both strange and ironical that such advice should stem from a quarter where in the crucial years of political change and transition in the second half of the eighteenth century, the cooperation and intervention of the indigenous banking fraternity and their credit support had proved vital to the success of the Imperial strategy. The experience was admittedly not unique to Bombay and the English East India Company (hence-forth E.E.I.C) and in a sense the guarantee of local credit and the support of service groups for a variety of reasons, was clearly envisagedas a basic ingredient to state building in the eighteenth century.

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