The evolution of interorganizational trust in cross‐sector collaborations: Two comparative cases from China

2020 ◽  
Vol 30 (4) ◽  
pp. 709-720
Author(s):  
Wen Tu ◽  
Yuanyuan Xu
Keyword(s):  
Interorganizational Trust

scholarly journals Mechanisms and Dynamics in the Interplay of Trust and Distrust: Insights from Project-based Collaboration

2021 ◽  
pp. 017084062110402
Author(s):  
Angelos Kostis ◽  
Maria Bengtsson ◽  
Malin Harryson Näsholm
Keyword(s):  
Critical Role ◽  
Negative Effects ◽  
Interorganizational Trust ◽  
Complex Products ◽  
Conceptual Distinction ◽  
Interorganizational Projects ◽  
Complex Solutions ◽  
Behavioral Mechanisms ◽  
Organizing Principles

Trust and distrust are two distinct organizing principles that play a critical role in interorganizational projects where highly interdependent organizations collaborate to build tailor-made and technologically-complex solutions. Whereas an emerging body of research has debated the conceptual distinction between trust and distrust, this paper emphasizes the processual nature of trusting and distrusting and the interplay between them. Drawing upon insights from project-based collaboration in a complex products and systems (CoPS) industry, we explore the distinct cognitive and behavioral mechanisms through which trust and distrust work, and orient firms towards optimism and watchfulness in the interaction. Our findings show that trust and distrust can act both as substitutes and complements through three interconnected dynamics—undermining, enabling and compensating. These dynamics develop and recursively interrelate through interfirm interactions within single projects and in the broader network. We conclude by presenting our contributions to interorganizational trust literature and by proposing that the interplay of trust and distrust can have both positive and negative effects on the pursuit of project-based relationships.

Development of interorganizational trust in virtual organizations

2012 ◽  
Vol 24 (3) ◽  
pp. 255-271 ◽  
Author(s):  
Debmalya Mukherjee ◽  
Robert W. Renn ◽  
Ben L. Kedia ◽  
Deepraj Mukherjee
Keyword(s):  
Virtual Organizations ◽  
Interorganizational Trust

Exploring the Role of the Law in Repairing Interorganizational Trust

2012 ◽  
Vol 2012 (1) ◽  
pp. 11652
Author(s):  
Mohamed Hedi Charki ◽  
Emmanuel Josserand ◽  
Nabila Boukef Charki
Keyword(s):  
Interorganizational Trust ◽  
The Law

scholarly journals In Cloud We Trust? Co-opting Occupational Gatekeepers to Produce Normalized Trust in Platform-Mediated Interorganizational Relationships

2021 ◽  
Author(s):  
Arvind Karunakaran
Keyword(s):  
Cloud Computing ◽  
Interorganizational Relationships ◽  
Service Provisioning ◽  
Organizational Adoption ◽  
Interorganizational Trust ◽  
Computing Platform ◽  
Adoption Decisions ◽  
Cloud Computing Platform ◽  
Continued Use ◽  
Business As Usual

Interorganizational trust plays an important role in facilitating business relationships, especially for the organizational adoption of new services. Prior research suggests that interorganizational trust develops when the trustor has adequate confidence in the reliability of the trustee’s services. Nevertheless, reliability breakdowns are also an inevitable part of service provisioning. Such breakdowns are especially prominent and visible in the context of platform-based services. Yet platform-based services continue to be adopted and used by organizational customers. This increased adoption and use of such services despite their inconsistent reliability pose the following question. How is trust produced in platform-mediated interorganizational relationships? To examine this question, I conducted a 20-month field study of a cloud computing platform provider and its customers, focusing on the practices of trust production in the wake of reliability breakdowns. Here, I describe customer concerns about the platform’s inconsistent reliability that hampered the development of interorganizational trust. I then identify four practices of trust work enacted by the platform provider to address some of these concerns and to co-opt the occupational gatekeepers in customer organizations who are responsible for technology adoption decisions. Following this, I describe how and why these occupational gatekeepers performed justification work to rationalize the continued use of the platform despite its inconsistent reliability. Together, trust work and justification work facilitate the coproduction of interorganizational trust through normalizing reliability breakdowns as “business-as-usual” events. Synthesizing these findings, I developed a normalization model of trust production, and discuss the implications of normalized trust for platform-mediated interorganizational relationships in the digital economy.

scholarly journals Factors shaping interorganizational trust in e-commerce based on literature review

Management ◽  
2020 ◽  
Vol 24 (1) ◽  
pp. 23-38
Author(s):  
Klaudia Gajda
Keyword(s):  
Literature Review ◽  
Organizational Trust ◽  
Frequency Of Occurrence ◽  
Internal Factors ◽  
Interorganizational Trust ◽  
Common Values ◽  
The Many

SummaryThe article is devoted to identifying external and internal factors that shape inter-organizational trust in e-commerce. Studying how trust between e-commerce partners is built, four key B2B trust spheres were analyzed based on literature. After analyzing thirteen research reports, the factors shaping B2B trust are presented due to their frequency of occurrence in the reports. Research has shown that among the many factors determining B2B trust, the greatest value in interactions between e-commerce partners lies in the factors, i.e.: „common values”, „communication”, „experience and qualifications”.

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