Patient satisfaction with the first contact physiotherapy service: Results from the national evaluation survey

2021 ◽  
Author(s):  
Lianne Wood ◽  
Annette Bishop ◽  
Rob Goodwin ◽  
Siobhan Stynes
Keyword(s):  
Patient Satisfaction ◽  
Physiotherapy Service ◽  
First Contact ◽  
Evaluation Survey

scholarly journals Patient satisfaction with the physiotherapy service in an intensive care unit

2008 ◽  
Vol 64 (1) ◽  
Author(s):  
K. Stiller ◽  
L. Wiles
Keyword(s):  
Intensive Care Unit ◽  
Intensive Care ◽  
Patient Satisfaction ◽  
Outcome Measure ◽  
Personal Characteristics ◽  
Physiotherapy Treatment ◽  
Patients Satisfaction ◽  
Physiotherapy Service ◽  
Degree Of Satisfaction ◽  
High Degree

Patient satisfaction with physiotherapy treatment is animportant outcome measure that is often overlooked.  The aim of thisquality assurance activity was to assess patients’ satisfaction with thephysiotherapy service provided in an intensive care unit (ICU).  A question-naire evaluating factors pertaining to patient satisfaction was specificallydesigned for use in this study.  Questionnaires were distributed to patientswho had spent a minimum of two weeks in the Royal Adelaide HospitalICU, within a few days of transfer to a general ward.  Thirty five patientscompleted the questionnaire over the 15 month study period.  Respondentsreported a high degree of satisfaction with the personal characteristics ofthe physiotherapists seen and the physiotherapy service provided in ICU.

scholarly journals Patient satisfaction and loyalty in Japanese primary care: a cross-sectional study

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Tsunetaka Kijima ◽  
Akira Matsushita ◽  
Kenju Akai ◽  
Tsuyoshi Hamano ◽  
Satoshi Takahashi ◽  
...  
Keyword(s):  
Primary Care ◽  
Patient Satisfaction ◽  
Structural Equation ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Equation Modelling ◽  
Patient Loyalty ◽  
Family Centeredness ◽  
First Contact

Abstract Background This study aimed to explore associations between various elements of primary care, patient satisfaction, and loyalty. Methods This cross-sectional study used a modified version of the Primary Care Assessment Tool (PCAT), which was adapted for Japan. We distributed the PCAT questionnaire to patients aged 20 years or older at five rural primary care centres in Japan. We confirmed the validity and reliability of the measure for our study. Next, we examined which elements of primary care were related to patient satisfaction and loyalty using Spearman’s correlation and structural equation modelling. Results Of 220 eligible patients, 206 participated in this study. We developed nine component scales: first contact (regular access), first contact (urgent access), longitudinality, coordination, comprehensiveness (variety of care), comprehensiveness (risk prevention), comprehensiveness (health promotion), family-centeredness, and community orientation. Longitudinality and first contact (urgent access) were related with patient satisfaction. Longitudinality, first contact (regular access), and family-centeredness were related to patient loyalty. In the structural equation modelling analysis, two variables were significantly related to loyalty, namely a combined variable including longitudinality and first contact (regular access), along with family-centeredness. Conclusions While a patient satisfaction model could not be distilled from the data, longitudinality, first contact (urgent access), and family-centeredness were identified as important elements for the cultivation of patient loyalty. This implies that primary care providers need to develop a deep understanding of patients’ contexts and concerns and pay attention to their level of access to cultivate greater patient loyalty.

scholarly journals Patient satisfaction, one of the levers for the health services performance: Contribution to scientific evidence, Lubumbashi, Democratic Republic of Congo.

2018 ◽  
Vol 6 (5) ◽  
Author(s):  
Henri Mundongo Tshamba ◽  
Adrien Malandj Kes ◽  
Nonon Mulubwa Kyalubile ◽  
Mujinga Kashala ◽  
Katshiza Tshisand ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Quality Management ◽  
Health Care Quality ◽  
Hospital Performance ◽  
Care Quality ◽  
Care Process ◽  
Study Results ◽  
First Contact ◽  
The Impact ◽  
Levene Test

The study objectives were to determine the level of patient’s satisfaction, to evaluate the health care quality, to identify factors associated with the satisfaction and the impact on the hospital performance. It was conducted between 01-July2016 and 01-July-2017, in Lubumbashi city. This is a cross-sectional study including 423 patients. The interview using a questionnaire with the Likert scale and direct observation allowed the data collection. Analyses were performed using Excel 2013, EPI INFO 7 and SPSS 21. The Student t test, the Levene test and the Khi square test allowed comparison of means, variances and proportions. The odds ratio was calculated for some variables and the significance level set at p ≤ 0.05 and 95% CI. The analysis of the validity and reliability of the questionnaire made by calculating the Cronbach α coefficient, the number of dimensions of the questionnaire with a principal component analysis (PCA), the correlation coefficient, the Bartlett test and the measurement accuracy of the Kaiser-Meyer-Olkin sample were calculated. The study results show that 6% of hospitalized patients were very satisfied and only 47% satisfied. Patients who felt they were well received, were satisfied overall with 56% and 47% of the patients who judged the reception and the rooms comfort of poor quality at the first contact declared a dissatisfaction. This observation indicates that the first contact is crucial for patients. Moreover, we observed that more than 70% of the satisfied patients, the organizational aspects the waiting line management reducing the wait time, the communication between patient and heath staff on the therapeutic approach, the patient participation in the care process and decision, individualization of care were crucial (p = 0.000). In addition, the policy of quality management has led to costs and price increases, but on the other hand, the care demands by patients have remained insensitive to this increase in costs and the level of satisfaction quite high for patients who have benefited care in these services (p = 0.000). The survey reveals that quality for the patient is a concept related to his satisfaction. Quality management provides a competitive advantage for healthcare institutions and improves the level of patient satisfaction and services utilization, one of the levers of health service performance.

scholarly journals Patient satisfaction, one of the levers for the health services performance: Contribution to scientific evidence, Lubumbashi, Democratic Republic of Congo

2018 ◽  
Vol 6 (5) ◽  
Author(s):  
Henri Mundongo Tshamba ◽  
Adrien Malandj Kes ◽  
Nonon Mulubwa Kyalubile ◽  
Mujinga Kashala ◽  
Katshiza Tshisand ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Quality Management ◽  
Health Care Quality ◽  
Hospital Performance ◽  
Care Quality ◽  
Care Process ◽  
Study Results ◽  
First Contact ◽  
The Impact ◽  
Levene Test

The study objectives were to determine the level of patient’s satisfaction, to evaluate the health care quality, to identify factors associated with the satisfaction and the impact on the hospital performance. It was conducted between 01-July2016 and 01-July-2017, in Lubumbashi city. This is a cross-sectional study including 423 patients. The interview using a questionnaire with the Likert scale and direct observation allowed the data collection. Analyses were performed using Excel 2013, EPI INFO 7 and SPSS 21. The Student t test, the Levene test and the Khi square test allowed comparison of means, variances and proportions. The odds ratio was calculated for some variables and the significance level set at p ≤ 0.05 and 95% CI. The analysis of the validity and reliability of the questionnaire made by calculating the Cronbach α coefficient, the number of dimensions of the questionnaire with a principal component analysis (PCA), the correlation coefficient, the Bartlett test and the measurement accuracy of the Kaiser-Meyer-Olkin sample were calculated. The study results show that 6% of hospitalized patients were very satisfied and only 47% satisfied. Patients who felt they were well received, were satisfied overall with 56% and 47% of the patients who judged the reception and the rooms comfort of poor quality at the first contact declared a dissatisfaction. This observation indicates that the first contact is crucial for patients. Moreover, we observed that more than 70% of the satisfied patients, the organizational aspects the waiting line management reducing the wait time, the communication between patient and heath staff on the therapeutic approach, the patient participation in the care process and decision, individualization of care were crucial (p = 0.000). In addition, the policy of quality management has led to costs and price increases, but on the other hand, the care demands by patients have remained insensitive to this increase in costs and the level of satisfaction quite high for patients who have benefited care in these services (p = 0.000). The survey reveals that quality for the patient is a concept related to his satisfaction. Quality management provides a competitive advantage for healthcare institutions and improves the level of patient satisfaction and services utilization, one of the levers of health service performance.

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