Network effects with quality change: an empirical analysis of the Japanese mobile telecommunications market, 1995-2001

The paper evaluates various roles (direct antecedent, mediator or moderator) of perceived switching costs in determining customer loyalty in the mobile telecommunications market. Data were collected through a field survey of mobile phone users in Pakistan. Structural equation modelling was used to evaluate hypothesized relationships. Perceived switching costs were found to play all three roles. Findings suggest that perceived switching costs directly influence customer loyalty, mediate the impacts of perceived service quality, value, and trust on customer loyalty and negatively moderate the relationships of satisfaction and perceived service quality with customer loyalty. Implications of these findings are discussed.

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China's Practice of Implementing a 3G Mobile Telecommunications Standard

Information Communication Technology Standardization for E-Business Sectors - Advances in IT Standards and Standardization Research ◽

10.4018/978-1-60566-320-3.ch010 ◽

2009 ◽

pp. 140-151

Author(s):

Mingzhi Li ◽

Kai Reimers

Keyword(s):

The Political ◽

Supply Side ◽

Demand Side ◽

Economic Aspects ◽

Mobile Telecommunications ◽

Economic Market ◽

Political Market ◽

Standardization Process ◽

The Government ◽

Telecommunications Market

This chapter analyses and evaluates the Chinese government’s 3G policy of supporting the creation and implementation of the country’s indigenous TD-SCDMA standard. On the supply side, the addition of a new standard has enriched choices available on the 3G mobile telecommunications market; however, on the demand side, the government had to force operators to adopt this standard due to their lack of interest in the new standard. Building on insights gained from North’s theory on the transaction costs of politics, the authors explain this standardization process as a result of interaction between the political market and the economic market which has ultimately been driven by ideology shifts that took place on multiple levels of China’s society in recent years. They contribute to the standardization literature by demonstrating how North’s theory can be used for integrating political and economic aspects in the analysis of standardization processes.

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A Cost-Benefit Assessment of the Regulatory Policy in Cambodias Mobile Telecommunications Market

Asian Development Policy Review ◽

10.18488/journal.107/2016.4.1/107.1.1.25 ◽

2016 ◽

Vol 4 (1) ◽

pp. 1-25 ◽

Cited By ~ 1

Author(s):

Phirak LENG

Keyword(s):

Regulatory Policy ◽

Cost Benefit ◽

Benefit Assessment ◽

Mobile Telecommunications ◽

Telecommunications Market

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Institutions and consumers: Assertion of ordinary consumer interest in the Nigerian digital mobile telecommunications market

Telecommunications Policy ◽

10.1016/j.telpol.2017.05.004 ◽

2017 ◽

Vol 41 (7-8) ◽

pp. 642-650 ◽

Cited By ~ 6

Author(s):

Martha Kanene Onyeajuwa

Keyword(s):

Mobile Telecommunications ◽

Consumer Interest ◽

Telecommunications Market

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The tangled web of mobile telecommunication mergers: Hutchison Whampoa, Telefónica and BT

Info ◽

10.1108/info-08-2015-0041 ◽

2016 ◽

Vol 18 (2) ◽

pp. 17-37 ◽

Cited By ~ 4

Author(s):

Peter Curwen ◽

Jason Whalley

Keyword(s):

Secondary Data ◽

Mobile Telecommunication ◽

Mobile Telecommunications ◽

Content Type ◽

The Public ◽

Secondary Sources ◽

Corporate Strategies ◽

Telecommunication Companies ◽

Telecommunications Market ◽

The Uk

Purpose – This paper aims to demonstrate how consolidation within Europe’s mobile telecommunication markets requires willing buyers and sellers. Design/methodology/approach – After highlighting the resurgence in merger and acquisition (M & A) activity in mobile telecommunications, the paper draws on a variety of secondary sources to analyse the strategies of three companies. Findings – The paper highlights the interwoven nature of the strategies of three companies: BT, Hutchison Whampoa and Telefónica. BT has returned to the mobile telecommunications market in the UK, with the company it did not acquire being purchased by Hutchison. As Hutchison implements a “double or quits” strategy in Europe, it has acquired operations from Telefónica, which, in turn, has exited most of its non-Spanish European operations to focus on Latin America. Research limitations/implications – The paper relies on secondary data and thus highlights the challenges of doing so and the need for more information regarding M & As to be in the public domain. Practical implications – There is a need to adopt a sector-wide or regional approach for analysing the strategies of telecommunication companies. Originality/value – The paper uniquely provides an overview of three corporate strategies to show how they interact with one another.

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