Turning lemons into lemonade: The role of proactive personality and information exchange in limiting reciprocal negative affect transference in service encounters
2019 ◽
Vol 27
(3)
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pp. 267-279
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Keyword(s):
2019 ◽
Vol 26
(27)
◽
pp. 68-74
2020 ◽
Vol 33
(3)
◽
pp. 689-719
Keyword(s):